Service Representative Customer
Resume:
Sherron Ray
ADMITTING REPRESENTATIVE - CHARLESTON AREA MEDICAL CENTER
Greensboro, NC 27455
***********@*****.***
Work Experience
ADMITTING REPRESENTATIVE
CHARLESTON AREA MEDICAL CENTER
May 2016 to April 2018
Effectively utilized Cerner, PowerChart and NexGen Checking patient in and out, collecting copayments, scheduling appointments scheduling referrals, balancing accounts, running daily reports, assisting with other office procedures
CUSTOMER SERVICE REPRESENTATIVE
CAREFIRST BCBS CASCI
September 2012 to November 2015
Effectively utilizes Nasco systems, medical policy knowledge and processing techniques to resolve client
inquiries; Examines adjudicated claims; Answers inbound calls; Provider service to clients as it relates to inquiries regarding benefits, pre-existing condition, policies, identification of other insurance; Appropriately
documents all client interactions according to department procedures. OFFICE ASSISTANT III
STATE OF WEST VIRGINIA
October 2009 to August 2012
Answer phones and transfer to appropriate staff; Receive, sort, and distribute incoming mail; fax, scan, and copy documents; update and maintain databases ; type documents, reports and correspondents; coordinate and organize appointments and meetings Education
DIPLOMA in GENERAL EDUCATION
STONEWALL JACKSON HIGH SCHOOL
1987
Skills
Cerner (1.5833333333333333 years), EHR (2 years), ELECTRONIC HEALTH RECORDS (2 years), EMR (2 years), MAINFRAME (4 years)
Certifications/Licenses
CPR
January 2019
Additional Information
SKILLS:
IWS, CSW, NASCO MAINFRAME, MULTI-TASKING, ANWSWER MULTI-LINE PHONES, FOLLOWING
POLICY GUIDELINE, WORD, OUTLOOK, CERNER, POWERCHART, NEXGEN, EMR, EHR Your application
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