Sales Marketing / Organization Development
Resume:
Curriculum Vitae
Name: Abdelrahman Magdi Badr
Date of Birth: 03/10/1988
Nationality: Egyptian Contact: +966*********
***********.*.****@*****.***
Marital Status: Married
Personal Summary
I am a passionate, ambitious, hardworking person with a strong sense of responsibility who prefers working with a team but is also able to perform individually. I strive to grow with my team for a higher purpose, and this purpose in my perspective defines a team’s achievement rather than my own achievement. More than any other field I enjoy Organization Development and am most passionate about this and am very excited to work with you!
Give me a wrecked building and I can convert it into a Palace!
Career Objective
-Build enough Marketing, and Organization Development experience to start my own firm in the Dietary Nutrition Industry in Egypt in 2030
Personal Objective
-To learn 5 new languages by end of 2028 which include Japanese, and all European languages
Education
1)Started on Digital Marketing Diploma – Currently performing research on Impact of Digital Technologies on English Language learning Industry and on Target Audience of OTO English in Egypt – Digital Marketing Institute – Dublin - Ireland
2)Japanese Language Course – Japanese Consulate – Saudi Arabia - Jeddah
3)MBA – Master’s Degree in Business Administration and Marketing end of 2013 from the Arab Academy of Science and Technology – Egypt - Alexandria
4)BA Degree in Marketing and Business Administration end of 2010 from the Arab Academy of Science and Technology – Egypt – Alexandria
Professional Experience
Abdul Samad Al Qurashi Group- KPI Section Head - 08-03-2015- Present
Current Roles and Responsibilities
Work closely with the Organization Development Consultant and VP of IT and Strategic Development to perform the following:
Marketing Related Tasks and Responsibilities:
-Proposal of partnership with Fairmont Group, was the mediator between both parties, provided plan for mutual benefit
-Market study to start a chain of meat selling shops (200 shops by 2020) and presented it to Board of Directors, the projected Net Profit would be 33%,
-Completed a Feasibility Study, competitive analysis, sales forecast, and set sales targets and created a branch opening plan for this project
-Initiated and maintained partnership between Abdul Samad AL Qurashi Group and Fitness Time Gym
Strategic and Operational KPIs Related tasks & Responsibilities:
-Analyze all departmental activities
-Determine Inter Departmental relations and their types
-Determine and Set dynamic SMART objectives for each department, and their final deliverables, set procedures, deadlines, performance milestones, and measurement criteria by implementing KPIs Program
-Implement Balanced Scorecard
-Set Operational Objectives and KPIs for Staff Performance
-Implementation of performance appraisal system based on staff KPIs
-Collection of Department achievement in regarding to their objectives, review, analyze data collected and create monthly Departmental Performance Reports
-Collection, analysis and audit of evidence and proving documents for Departments’ achievements
-KPI Data filtration, and entry on KPIs System
-Work closely with Organization Development Consultant to review, file and document all projects
-Proficient user of Microsoft Word, Excel, and PowerPoint
-Map all processes and documentation flow and scripting for work flow for all departments using Microsoft VISIO for Oracle implementation
-Map all processes included in all departmental policies on Microsoft VISIO
-Translation from Arabic to English and vice versa
Policies and Procedures related Tasks & Responsibilities:
-Perform Departmental Activity Analysis, and determination of final deliverables
-Determine business unit functions
-Determine operations for each department and business unit
-Determine procedures taken under each operation for department and business unit
-Creation of Service Timeline for each operation for department and business unit
-Allocate tasks and responsibilities to operations
-Determine work flow steps for procedures and documentation of work flow
-Map all processes and documentation flow and scripting for work flow for all departments using Microsoft VISIO
-Policy writing based on tasks mentioned above
Recruitment Related Tasks and Responsibilities:
-Determine manpower requirement and ensure compliance of departments with their allocated budget in regard to manpower cost
-Create Annual Recruitment Plan
-Create Recruitment Ads on LinkedIn, and Bayt.com
-View and filter resumes for vacant positions
-Coordinate with the potential candidates and arrange for interview
-Interview candidates and send accepted candidates resumes to Department Managers, and arrange for 2nd interview
-Send accepted candidates documents to Administration and Personnel for collection and preparation of required paperwork, and collection of candidate signature on contract
Job Description Related Tasks & Responsibilities:
-Collection and filling of full time equivalent Job Descriptions for all levels including Executive Management, Middle Management, and Staff
Achievements
-Created Abdul Samad Al Qurashi Training Policies and Procedures
-Created Abdul Samad Al Qurashi E Store Policies and Procedures
-Implemented Balanced Scorecard
-Initiated and maintained partnership between Abdul Samad AL Qurashi Group and Fitness Time Gym
-Proposal of partnership with Fairmont Group, was the mediator between both parties, provided plan for mutual benefit
-Market study to start a chain of meat selling shops (200 shops by 2020) and presented it to Board of Directors, the projected Net Profit would be 33%,
-Completed a Feasibility Study, competitive analysis, sales forecast, and set sales targets and created a branch opening plan for this project
-Set up plan for Marketing Campaign for this project
-Set all Marketing SMART objectives, procedures to be taken, performance milestones, and measurement criteria to create 2 new departments CRM and R&D for the Abdul Samad Al Qurashi Group (Within 3 days)
-Document current work flow cycles of all Finance and Accounting sections and give recommendations to increase efficiency and reduce time taken which reduced payment cycle time from 8 days to 3.
-Recruited entire Sales team for all regions in KSA for Oud Milano
DRS International School- Marketing Specialist - India – Hyderabad - 24/7/2014- 24/01/2015
Completed an internship working with this school on setting the ground to increase admission inquiries for the school to increase admissions.
Roles and Responsibilities
-Internal and External Market Research
-Competitive analysis
-Marketing and Media Material content creation (including website and social media content)
-Presentations for inquiring prospects
-marketing events for the school
-Initiating Net promoter score program
-Corporate tie ups and preschool tie ups to increase admissions
-Inviting prospective inquiries about our school to events and existing parents, also inviting preschool representatives
-Set up the referral policy for existing parents, teachers, and new parents. Also set up the corporate referral policy and preschool referral policy for the school as well.
15 Days Corp Global Services- Marketing Specialist – Egypt – Alexandria - 02/03/2013 - 10/09/2013
Projects
1)Buying and selling of domain names online.
2)Set up full local market research for a project including collecting 50 supermarkets all around Alexandria, the main target of this project was to make 15Days Corp the main supplier of all products sold in supermarkets, mainly FMCGs
3)Set up marketing strategy for All Smile Tours, a tourism company
4)Managed company social media platforms
5)Email Marketing
6)Telemarketing, and telesales
7)Designed call flow to be followed for colleagues and my team to follow in order to generate leads and generate meetings with new clients.
Customer Service Representative at AT&T – American Multinational Telecommunications Conglomerate
Egypt – Alexandria 07/08/2011 – 28/02/2013
1)Follow company call flow, and determine pain factor for customers
2)Take great care of customers, diffuse their anger, understand their concerns, provide solutions, and sell products and services
3)Achieve and exceed sales targets
4)Ensure customers are very satisfied with the company and are no longer facing issues
5)Collect customer feedback and provide daily reports on consistently recurring complaints
6)Ensure all customer queries have been addressed and he/she will not need to call back regarding the same concerns
Top performer for 3 Consecutive Quarters in all categories including the following:
1) Customer satisfaction
2) Low Call Back Rate
3) Exceeded my targets as overall top performer for 3 quarters in a row
4) Differentiated myself as top seller on wireless cell phone lines daily.
5) Conducted training huddles to all the teams on the floor on wireless cell phone lines
References
Reference
Company
Title
Contact Number
Mr. Medhat Al Kalash
Abdul Samad Al Qurashi Group
Organization Development Consultant
Dr. Khaled Hafez
Abdul Samad Al Qurashi Group
Strategic Development VP
Mr. Samy Reda
Abdul Samad Al Qurashi Group
Audit Manager
Mrs. Archana Sathyam
DRS International School
Admissions Manager
Mrs. Marwa Abdel Fattah
Sutherland Global Services- AT&T Account
Team Leader
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