Customer Service Sales

TSHIFARO MASHUDU ELINA

Shayandima ****

Cell: 081-***-****

Email: *************@*****.***

PROFESSIONAL OVERVIEW

I am able to work alone without supervision and still not make mistakes. I always carry out all the duties in accordance with the banks policies and procedures. I can be trusted with handling large amounts of cash on a daily basis. Apart from carrying general teller duties, I am also very good at generating leads for the sales team. In my current position I’m accountable for receiving, counting, verifying and depositing large amounts of money. I am looking to further develop my skills.

CAREER OVERVIEW

July 2017 – Present Standard Bank

The person at each branch who effortlessly fulfils a number of highly visible responsibilities (including Enquiries, Reception and a Teller role), while ensuring exceptional customer service. An Officer Frontline (which includes Enquiries, Reception and a Teller role) is responsible for providing exceptional customer service including efficient and accurate transactions. An Officer Frontline is a highly visible position in a bank branch, which is mainly spent interacting with customers

Frontline Officer

Responsible for Teller, Enquiries and Information Consultant duties.

Applies product knowledge to achieve sales results.

Be ready to serve the customer and look professional.

Understand the needs and wants of the customer.

Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell).

Provide the customers with all information required to make an informed decision.

Help the customer understand how best to use the bought solutions ensure that customers are served promptly and efficiently.

Provide proper information to customers.

Identify leads.

Execute activities within risk and compliance requirements.

Achieve competence against all key results areas required.

Ensure annual/sick leave is updated.

July 2013 – December 2016 First National Bank

Business Teller

Responsible for the handling, processing and servicing of client’s branch transactions in a fast, efficient and accurate manner. And also responsible for enquiring the customer’s needs then helping them in any way possible.

Duties:

Processing customer deposits, withdrawals, cash swap and other account payments.

Identifying damaged mutilated, altered and counterfeit money.

Informing customers about the charges for transactions done inside the branch (over the counter) and through EFT.

Examining cheques for endorsements.

Balancing coins and notes in the tellers’ drawer at the end of day.

Comparing information given by customers with data displayed on the screen

Comparing customers’ signature and Identity document (smart ID) to verify authenticity.

Referring customers to appropriate staff for other services.

Supporting the bank sales team by generating leads to them.

Following Bank procedures when assisting clients with transactions.

Monitoring and controlling the levels of cash in the teller drawer.

Dealing with demanding customers.

Be vigilant all times and report any suspicious activity to supervisor.

Addressing customers by name with a smile and direct eye contact.

Receiving, counting and distributing cash accurately.

Key Skills & Competencies:

Professional

Can clearly read, write, speak and understand the English language.

Know the bank products and services.

Able to count money quickly and accurately.

Ability to establish relationship with clients and respect.

Maintaining confidentiality when handling customers request and transactions.

Working knowledge of Microsoft Outlook, Word, and Excel.

Personal

Ability to work fast and accurate.

Applying common sense to situations.

Able to speak effectively to customers from all walks of life.

Excellent verbal and written communication

Always punctual and always on time.

Capable of working under pressure.

Team player and work well with others.

Areas of expertise

Teller Transactions.

Customer Service.

Data entry.

Enquiries

QUALIFICATIONS & ACCREDITATIONS

BCom Financial Management Sciences – University of Pretoria, 2010-2012

Senior Certificate – Mbilwi Secondary School, 2007

REFERENCES

Rika Fourie – Operations Manager - First National Bank – 012-***-****

Netha Malomane – Service Advisor – First National Bank – 012-***-****

Bonny Diedericks – Team Leader Enquiries – Standard Bank – 015-***-****

Juanita Carstens – Team Leader Tellers – Standard Bank – 015-***-****

Contact this candidate