Bridgette Culpepper, CSM

ac5tuy@r.postjobfree.com

214-***-****

https://www.linkedin.com/in/bridgette-culpepper-006317

PROFESSIONAL SUMMARY:

Dedicated, IT PM with 19 years of full life cycle project management experience in the industry and outstanding communication, leadership and organizational skills searching for an Project Manager position. Scrum/Agile Certified (60517), Six Sigma certified (Green Belt) (61177) managed project budgets ranging from 100k to 90 million.

15 years’ experience with requirements gathering, contract negotiation and, implementation of requested upgrades, enhancements, and changes to HR/Payroll and POS Systems, Kronos, Workday, Oracle ERP, PeopleSoft, SAP Financial and purchasing applications

Experienced in implementing end to end software, procurement, ecommerce/web, telephony networks, data integrations and infrastructure projects, while providing client solution strategies using project methodologies, setting up test environments and working with users to complete testing and record defects and corrective actions

15 years’ experience with Excel including pivot tables, Vlookup, Hlookup, and what if scenarios.

10+ Years’ experience with Software Licensing/Maintenance EULA, Contract Lifecycle Management and Compliance, and Contract negotiations.

9+ years’ experience in Administration of MS Project/Server to include team training account administration and schedule development plan audits. Also 12+ years working with ERP/CRM products such as PeopleSoft, MS Dynamics, SAP and Oracle.

Results Driven – Successful Project Implementation/Training of enterprise software/hardware and telephony projects for following industries Healthcare, Retail, Banking, Hospitality, State and local Governments and several Fortune 1,000 companies. Performance – Acknowledged for exceeding Goal specific target project completion projects; recipient of multiple company “Team Leader” Diamond awards

EDUCATION / CERTIFICATIONS:

ITT Technical Institute

Bachelors in Business Administration

EMPLOYMENT HISTORY:

Clearview Energy 07/2016 – 08/2017

Project Manager (Contract/RFL: Layoff)

Implement and manage contract analysis tools and processes to improve contract content, negotiation support and compliance. Scheduled and scoped management for Software implementation project using Agile/Scrum methodologies.

Provided status reports, burn down charts, velocity and business value chart to business and product owners.

Wrote requirements for ecommerce modules addressing existing EDI requirements for B2B integrations.

Implemented account management, contact management, opportunity, forecast management, and PRM solutions via Salesforce. Launched Partner Relationship Management (PRM) application (Salesforce) to partner community providing tools to maximize indirect sales revenue and increase partner loyalty.

Performed fit/gap analysis to assess business needs against product functionality. Responsible for managing incidents and post production Go-Live support/issue resolution and stabilization efforts Researched issues on various computer system and databases to resolve complaints, answer inquires and outline solutions.

Tenet Healthcare 08/2015 – 07/2016

Project Manager (Contract)

Responsible for managing the planning, design, configuration, testing and implementation of Kronos Workforce Central 7.0 to include Payroll (Ready) timekeeping and absence, clock conversion

Implemented Salesforce.com CRM solutions at more than 20 hospitals.

Scheduled and scoped management for multiple projects running using Agile / Scrum methodologies

Provided status reports, burn down charts, velocity and business value charts to business and product owners

Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).

Completed successful migration from Siebel CRM to Salesforce.com. additionally, provided executive dashboards to track KPIs and assess customers’ satisfaction levels.

Increased sales by implementing optional service/support contract business line.

Managed risk through maintaining project related milestones, scope documents, MS Project plans, resources, budgets, RAID, and scheduled communication sessions with all stakeholders. Scheduling of 800 task on the project creating WBS and critical path.

Accent Care Healthcare 05/2013 – 08/2015

Project Manager (Contract)

Executed EDI process for large scale implementation of HCHB and Workday integrations including requirements gathering, process design and data conversion, communication procedures and user acceptance testing.

Scheduled and scoped management for multiple projects running using Agile / Scrum methodologies

Provided status reports, burn down charts, velocity and business value charts to business and product owners.

Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Responsible for managing the planning/design, configuration, testing and implementation of Workday HCM application. Performed fit/gap analysis to assess business needs against product functionality.

Worked with business to drive technology implementation lifecycle through all phases to include planning, requirements gathering, process design, configuration, user acceptance testing, Go-Live etc. Managed guidelines, using sound business judgement when exceptions are needed. Provided day to day support to Finance, Payroll and HCM areas.

Performed data loads in Workday (EIBs) proactively identify and/or correct errors in Workday business processes, employee data or data configuration and resolve the impacts of any changes to Workday business processes. Coordinated internal/external integrations with Workday, including design, testing and troubleshooting.

Led Workday releases including regression testing of current configurations, reports and integrations. Participates in system testing to validate the rollout of new functionality. Converted data from source system into workday.

Reviewed transactional activities and worked as a strong advocate for change control process, monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.

Brinker International 01/2012 – 04/2013

Purchasing/Project Manager (Contract)

Develop metrics for future CLM system and measure performance against them. Implement and manage contract analysis tools and processes to improve contract content, negotiation support and compliance Support current contract management system to improve speed and win rate.

Planned, directed, and coordinated the activities of procurement personnel engaged in the procurement of COTS software applications, equipment and consultant services for assigned projects such as Service Now, PeopleSoft P2P upgrades, ecommerce (Voice of the customer).

Scheduled and scoped management for multiple projects running using Agile / Scrum methodologies.

Provided status reports, burn down charts, velocity and business value charts to business and product owners.

Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).

Assisted in the development of RFPs and business cases, considering financial, resource, and technical limitations; developed cost estimates with consideration to business impact.

Learned all new and existing system functionality for assigned systems, and continually educate users to ensure they are using the system efficiently. Contributed to the functional and technical design, prototyping, and process design stages of implementations (including scenario design, flow mapping).

Managed, contributed, and consulted on the development and deployment of new COTS applications, and/or enhancements to existing COTS applications developed to interface with the Force.com platform.

Capital One 05/2011 – 12/2011

Project Manager (Contract)

Customized Sales Force Enterprise Edition for loan modification, litigation and short sale clients. Re-structured system by adding and deleting fields to capture the appropriate data for each category of client records.

Created managerial reports within the salesforce system for the tracking of new and existing clients and business development. Processed client documents into loan modification or short sale files. Maintained all data integrity and verified all data was mapped correctly for import.

Assisted cross functional teams to deliver key business initiatives including products roll outs, internet and mobile capabilities and customer experience and customer experience enhancements. Managed with required documentation including: project specs, schedules, detailed scope of work, budgets, meeting minutes, project reports and other documents as required.

Managed project schedules, budgets and resources in clarity and MS project created task and WBS to create critical path. Scheduling of 1500 items. Maintained all data integrity and verified all data was mapped correctly for import. Assessed current business process to evaluate which add-on software is needed and which number of users/roles/roles would be affected.

Demonstrated leadership skills by training large team members on processes and becoming subject matter expert for Kronos Application.

Researched issues on various computer systems and databases to resolve complaints, answer inquires and outline solutions provided restaurant support for hardware and software issues via Service Now. Implemented security and administrative privileges for new and existing staff members. Compilation of the weekly status report from PM reports. Alignment of Clarity project forecasts with work plans. Processed inbound and out bound level 2 Install/upgrade support calls from customers post go-live.

Verizon 11/2009 – 11/2010

Project Analyst (Contract)

Responsible for building plans for improvement and implementation of operational processes that support Telecom projects. Created and established regular meeting with key stakeholders. Planned, managed, and delivered projects with allocated resources, often negotiating with others. Met cross-functional teams for requirements and ensures and solicits input as required. Served as a consultant to multiple managers, directors, engineers and others. Proposed and participated in strategic planning for network capacity, development and implementation.

Led planning, provisioning directing and monitoring all systems installs, upgrades and decommissioning of all Avaya and Nortel voice and data systems and services for customers no longer under contract. Managed the technical assessment and installation/removal according to company wide software and hardware standards working with 1600 nodes and 49 Servers

Identified network shortfalls in all areas including critical sites, single threaded sites, yard infrastructure, power and alarming. Interfaced with and provided support to Project Managers and Portfolio Directors on the development of financial analysis for funding requests. Developed financial project metrics, reviewed and finalized project metrics.

FedEx Kinko's 08/2007 – 11/2009

Vendor Manager Hardware/Software (Contract)

Managed vendor relationship and agreement and project management of corrective actions, drove process improvements. Developed complete and accurate business models including process, data, organization and change management. Real-time and continuous follow-up with global support teams for critical incident resolution via remedy.

Responsible for all Hardware/Infrastructure Contracts thru their lifecycle. Managed purchases of software and hardware for implementation in Kinko’s fleet locations including Point of Sale software and equipment, software projects as well as yearend true-up for all software licenses and compliance with vendors such as Adobe, CA and Microsoft and Ingenico. Responsible for moving the depot services from 3rd party vendor company to Inhouse system.

Managed Hardware/Software Agreements between Dell, HP, Microsoft, CA, Adobe and Honeywell, PeopleSoft ensuring service and inventory levels are maintained across the fleet of FedEx Kinko's Office and Print Services Centers and the POS systems in the locations. Collaborated with procurement system users in understanding and developing requirements, analyzing solutions, developing business cases and recommendations to support future requirements, testing and implementing

Implemented and conducted training for client work place staff on utilizing the PeopleSoft applications software. Drafted manuals as needed. Worked closely with clients to understand PeopleSoft application enhancement needs.

7-Eleven Inc. Dallas, TX 02/1997 – 08/2007

Sr. IS Purchasing Analyst/Project Analyst

Managed IT purchasing initiatives ranging totaling 40 Million annually. Managed timelines, budgets, communications and report on all technology infrastructure initiative projects.

Oversaw the activities of both in-house and partner project managers in the execution of projects assuring full compliance with the 7-Eleven Solution Development Life Cycle (SDLC) and the Solution Development Methodology (SDM).

Managed three full life cycle implementations of Oracle E-business suite, HR, Payroll and OBIEE. Created test plans and schemas for systems and integration testing. Managed the development of testing scripts using SQL within data warehouse environments. Executed test scripts and captured testing results documented findings made recommendations. Worked with both Oracle and SQL server environments.

Managed the implementation of Ingenico POS system and Mobile ordering terminals for 5600 US stores to include processing, reporting, implementations, conversions, portal set-up and maintenance, set-up and training.

Performed support for users post implementation to include reset user passwords as well as updated user profiles, assisted with pushing orders that were trapped in system through to vendors created schedules for the tasked role out of pos systems for 5600 stores created task list and scheduled 1200 activities for the project.

Maintained the business relationship with the Business Planning and Internal Audit Groups and the QA team to ensure compliance to the budget funding process.

Responsible for responding to all inquiries from the Internal Audit team related to the Technology services capital initiative portfolio.

TECHNICAL SKILLS:

Scrum/Agile Certified(60517), Six Sigma certified (Green Belt) (61177), Workday HCM, JIRA, Microsoft Operating Systems, Oracle Item master, PowerPoint, OIBEE, Oracle E-Business Suite, Oracle Sourcing, Oracle Purchasing/Procure2Pay, Visio Pro, MS Project/Server, Business Objects, Adobe Acrobat, Clarity/Clarify, Oracle Financials, Cognos, Microsoft Office, Requisition Net, Front Page, Microsoft Dynamics, SAP, VM Ware, PeopleSoft Financials/Procure2Pay, Salesforce, COTS, Customer Service Management AS400, Smart source, HP quality center, Sales force, SAAS, SharePoint, Telecom Provisioning, Service Now, Project Management, Budget creation, Implementation Management, Remedy, Contract Negotiation, RFP, Service contracts, Kronos Workforce Central.

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