Human Resources Health
Resume:
Alexander B. Torres, MSM
Miami Lakes, Florida 33014
Cell: 305-***-****
e-mail: ***********@*****.***
SUMMARY
Results oriented professional with strong organizational skills in personnel management, operations, financial and administrative accountability. Extensive knowledge in the implementation and execution of projects; which includes program leadership, governance and change enablement. Strong interpersonal skills, highly adept at diplomatically facilitating presentations to stakeholders. Consistent in the provision of excellent customer service while implementing effective and efficient cost saving methods.
QUALIFICATIONS & EXPERTISE
Process Analysis & Design Program Planning & Evaluation Organization Development
Budgeting & Cost Management Program Policy Formation Operations Research
Project & Delivery Methodologies Project Management & Tracking
PROFESSIONAL EXPERIENCE
Conviva Care Solutions - Continucare Westchester
Assistant Center Administrator 09/2016 – present
Reporting to: Dianne Markizer, Center Administrator
Assisting the Center Administrator in the overall supervision of personnel within the center
Working cooperatively with the Center Administrator, Clinical Branch Managers, Quality Improvement staff and other members of the leadership team to coordinate the information flow to and from members of the clinical staff
Handling necessary employee discipline, in consultation with the Human Resources Department
Making appropriate hiring and/or termination recommendations and notifying the Human Resources Department
Providing thorough, objective and timely 90-day and annual staff performance appraisals for all staff directly supervised
Maintaining control of office and medical supplies as per established guidelines
Developing and maintaining both computerized and hard copy clinical records in compliance with company policies and state/federal regulations
Working with the Center Administrator to ensure center’s compliance to company and regulatory agencies’ established guideline
State of Florida Department of Corrections, South Florida Reception Center
Senior Health Services Administrator 10/2009 – 08/2016
Reporting to: Dr. Seyed Hosseini, Chief Health Officer
Directing the administrative activities for all health services disciplines, comprised of 80 staff members (physicians/medical providers, dental, mental health, nursing, pharmacy, and medical records) and units (including main unit, annexes, work release centers, specialized mental health unit, 84-bed palliative care, physical therapy and infirmary), in a large institution containing an average daily population of 2,000 inmates with multiple missions and complex health care needs
Analyzing processes to ensure maximum availability through change and problem management
Reviewing changes effecting complete implementation and test back plans, and coordinating institutional wide changes to ensure consistent, repeatable results
Monitoring contract compliance and facilitating problem resolution with local hospitals and health care providers
Managing health services operational and capital budget
Implementing and ensuring the maintenance of perpetual inventories of health services department supplies
Creating standard and consistent supply chain process across enterprise and consolidating activities and inventories to meet financial goals
Evaluating reports to ensure health care systems functioned properly
Continuously optimizing team roles and responsibilities to meet performance goals and objectives
Miami-Dade County Health Department – Refugee Health Assessment Program
General Operations Manager 09/2006 – 09/2009
Reporting to: Dr. Onelia Fajardo, Program Director
Overseeing the day to day clinical operation for all health care disciplines comprised of 65 staff members (physicians/medical providers, nursing, and area supervisors)
Determining staffing standards based on patient care needs, patient flow, medical acuity
Revising and formulating policies and procedures to find ways to improve quality, timeliness, and efficiency of work
Realigning organization structures and functions in order to maximize resource utilization
Configuring and developing functional and process designs (scenario design, flow mapping)
Preparing the budget and directing and monitoring all program expenditures of funds
Coordinating with the nursing director institutional Clinical Quality Management (CQM) program in order to review clinical issues and implement best practices
Collecting, evaluating and analyzing data and emerging trends (SWOT)
In cooperation and consultation with the departmental privacy officer, manage all HIPPA privacy related issues within the program
Developed detailed spreadsheets to identify trends and develop forecasts. Consolidate and analyze monthly statistics
Established new forecasting tracking and management reporting system to improve the provision of services triggering 20% increase in patient volume
EDUCATION
2013 - 2016 Mattia College, Miami, Florida
Associate of Science in Nursing
1992 - 1993 St. Thomas University, Miami, Florida
Masters of Science in Management
Graduate Certificate in Public Administration
Graduate Certificate in Human Resources
1991 – 1992 St. Thomas University, Miami, Florida
Bachelor of Arts in Human Resources
SKILLS
Proficient in Microsoft (Outlook, Excel, Word, Power Point, Access)
LANGUAGES
Fluent in English and Spanish
REFERENCES
Available upon request
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