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IT Support

Location:
Live Oak, TX
Posted:
June 10, 2018

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Resume:

Pankaj Kumar Dey,

***** ***, **** ***, ***** ****3

Email: ac5trp@r.postjobfree.com Phone: 682-***-****

LinkedIn: https://www.linkedin.com/in/pankajkdey/

With a master’s degree in Computer Science, inquisitiveness and having an eye for the details naturally, I’m seeking an Entry-Level position in a growth-encouraging company that offers a challenging role in the field of IT that helps me grow my skills of the same.

Summary of Qualifications:

• Highly motivated and eager to learn new things

• Ability to work as individual as well as in group.

• Strong verbal and writing skills.

• Strong analytical and problem-solving skills.

• Zealous, quick learner, inquisitive meticulous.

Education:

Master of Science in Computer Science Aug 2016 - May 2018

The University of Texas at Arlington (Arlington, TX)

Coursework: Design & Analysis of Algorithms; Distributed Systems; Software Engineering I Analysis, Design, Testing; Software Engineering II Management, Maintenance & Quality Assurance; Special Topics in Advanced Software Engineering: Software Metrics & Quality Engineering; Computer Networks; Fundamentals of Wireless Networks; Secure Programming; Database Systems; Data Mining; Advanced Topics in Database Systems: Cloud Computing; Object Oriented Business Programming.

Bachelor of Engineering in Computer Aug 2009 - May 2013

University of Pune,

SGREF’s G.H. Raisoni College of Engineering & Management, India

Technical Skills:

• C

• C++

• Java

• Visual Basic

• SQL

• PL/SQL

• MySQL

• Eclipse

• COCOMO II

• ITIL Knowledge

Experience & Training:

Graduate Research Assistant at The University of Texas at Arlington,

Role: Desktop Support Jun 2017 – May 2018

Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications and assist all our users with any logged IT related incident when called upon

Deployment and support for desktops/laptops, updating software, troubleshoot network issues.

Resolve incidents and upgrade several types of software and hardware and install and configure new IT equipment

Technical Associate at Wipro BPO

Kolkata, India Jan 2016 – Aug 2016

Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Log and track calls using TRIO (ticketing software), maintains updated notes on ticket progress within the system, and creates/updates history records and related problem documentation.

Interview user to collect information about problems and leads user through diagnostic procedures to determine source or error.

Graduate projects:

• Intrusion Detection System using Mobile Agent

The project was an anomaly detection system, this mechanism can block abnormal approach to wireless networks and to detect previously unknown attacks as well as variations of known attacks.

• Railway Reservation System using Java and SQL Server.

The objective of the project was to design an online reservation system for the passengers where they had to enter their personal and journey details. The entire system was designed using Java and SQL Server.

• Projects Using R

Constructed linear regression classifier, KNN Classifier, SVM classifier and Neural Network Classifier on a set of data.

• Project on Riverbed Modeller.

Set up a wireless LAN networking using wireless LAN station advanced node.

• Project Report using COCOMO II

Generated a detailed project report estimating project cost using COCOMO II.

Memberships and Affiliations:

• Active member of Institute of Electronical and Electronics Engineers (IEEE).

Campus Leadership/Involvement:

Sponsorship Head of Indian Cultural Council (ICC) at UTA, Jan 2018- May 2018

• Talk to the sponsors

• Follow up with Sponsors.

• Arrange meeting with Sponsors (on-Call & in-person).

• Leader-On-Duty.

Team Member of Indian Dance Crew (IDC) at UTA, Aug 2017-May 2018

• Attending bi-weekly meetings.

• Practice on timely basis.

• Participate in Dancing events.

Volunteer Experience:

Volunteered at Super Service Saturday every year through UTA Volunteer Program.

Volunteered at Santa Fe International Folk-Art Market on June 16, 2017 in UT Arlington.



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