Sales Representative Customer Service
Resume:
Lakeisha Pickens
Covington, GA
*******.********@*****.***
Skills & Abilities
MANAGEMENT
Established new payday loan office, conducted new hire interviews, job training, weekly payroll via Kronos, Crystal Enterprise reporting, and Peoplenet
Completed nightly cash deposits, maintained safe balance at $2500 daily via bank deposits/withdrawls
Completed payroll via Kronos, vacation/sick leave, worker’s compensation forms, pay card or check distribution, badge and time card implementation.
Supervised up to 160 employees in production manufacturing warehouse
Supervised 1 individual in office setting
Human Resources
Recruitment, interviewing, selection, and termination of candidates for light industrial manufacturing personnel, administration, maintenance technicians, direct-hire, and professional (engineering, finance, scientific, and supervisory) roles.
Organize and schedule employees’ assignments in 24 hour operating facilities.
Counsel employees on attendance, job performance, time entry, and interpersonal skills within the workplace.
Input hours worked for employees, communicate time off request on behalf of talent to clients, and generate reports for advisement of hours worked toward contract fulfillment.
24 -48 hour fulfillment rate dependent for primary branch skill set.
Transitioned 100 employees for partnered staffing onsite position, and maintained 150 employees within 5 departments.
SALES
Established payday loan cash advance agreements via in-store/online/phone
Completed 60-80 new loan applications monthly, maintained established accounts daily
Inbound/Outbound Sales Representative with loan resolution new and revised contracts
Take new orders temporary staffing requests via phone from new and returning clients
COMMUNICATION
Conducted job orientation in individual/group setting of company policies, pre-employment drug screenings, W4, I-9, and State tax paperwork.
Instructed nursing personnel in individual/group settings on implementation of electronic medical records via hands-on and PowerPoint presentations, over one to three week period.
Assisted clients via inbound/outbound calls with technical support, documentation errors, and equipment malfunctions, and revision of account information.
Experience
COMMERCIAL RECRUITER/STAFFING SUPERVISOR KELLY SERVICES, INC. JULY 2015 – PRESENT
Commercial recruiter for manufacturing/light industrial facilities. Internal and phone prescreening and interviews for direct-hire, temporary, temp –to- hire, and seasonal positions. Complete new-hire orientation, drug screen request, background check initiation, W-4, E-Verify, and personal document updates. Complete weekly employee hours worked verification and submission via PeopleNet. Complete site walk-throughs and check-ins for safety and new hires. Manage and update talent personal files via HRIS system.
ON-SITE SUPERVISOR ONIN STAFFING JULY 2012 – JULY 2015
Key roles in this position are to staff employees for any open positions in a timely manner. I make sure each new hire has completed new-hire orientation, drug screen, background checks and have been e-verified prior to starting position. I also complete daily time correction and weekly hour reports via Kronos and Crystal Enterprise reporting, wage/employment verification forms for housing, child support, Medicaid, Department of Human Resources verification, and disciplinary actions for attendance or job performance.
CUSTOMER SERVICE SPECIALIST ELM/PRIORITY CUSTOMER CARE JULY 2008 - JULY 2012
Establish and maintain new payday loan cash advance settlement contracts. Assist clients with phone calls to bank or loan companies to arrange settlement offers to resolve loan accounts. Completed account maintenance to add/delete creditors, update personal, loan or payment information. Completed daily outbound calls to inform of payment due date, returned payments, and loan settlement offers to customers.
Education
BS Human Environmental Sciences
The University of Alabama, Tuscaloosa
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