Front office

LINDA MARGARET OUNDO

POSITION APPLIED : CUSTOMER SERVICE

DATE OF BIRTH : 28TH SEPTEMBER 1982

MARITAL STATUS : SINGLE

HEIGHT : 5’ 2ft

ID NUMBER : 22783587

PASSPORT NUMBER : B199280

LANGUAGES : ENGLISH & KISWAHILI

CELLPHONE NUMBER : 072*-******

E-MAIL ADDRESS : **********@*****.***

CAREER OBJECTIVE:

Assuming challenging and rewarding responsibilities

Willing to work under pressure

Make substantial contribution to the growth and development of any company

PROFILE:

Dedicated and focused front Office/Receptionist who excels at prioritizing, completing multiple tasks simultaneously. Specialized in administrative support to busy firms. Committed to delivering high quality results with minimal supervision. Energetic, organized and professional. I have work experience in customer care and excellent people skills if granted an opportunity in your organization. I will positively contribute my acquired skills for a mutual benefit.

STRENGTHS:

Microsoft office proficiency

Time management

Professional and mature

Strong problem solver

Resourceful

Self-driven

WORK EXPERIENCE:

2016 April to date Chapa Copy Limited

Front Office

Duties & Responsibilities:

Responding to in person request for information

Resolve complains

Escalate enquiries

Creating reports

Provided office support services so as to ensure efficiency

Responded to guests and public inquiries

Received, directed and passed on telephone fax messages

Directed employees, guests and general public to the right staff member

Maintained a sufficient record of office supplies

Provided word-processing and clerical support

Typed and distributed correspondence

Picked up and delivered the mail

Maintained the common filing system and file all letters

Coordinated the repair and maintenance of office supplies

Provided administrative services to the office manage

2014 Aug-2015 Aug Cretum Properties limited

Administrative Assistant/front office

Duties & Responsibilities:

Planning and scheduling of meetings

Receiving and welcoming guests at the reception and directing them to the respective offices.

Helping to conduct/organize events

Doing clerical work, filing of documents

Receiving and directing phone calls to various departments.

Sales

Provided exceptional client service and ensured client needs are met during office visits.

Answering incoming calls, directing calls to the appropriate associates

Mail distributions

2011-2014 Maisha Serena Spa

Spa Receptionist

Duties & Responsibilities:

Receiving of guests.

Receiving phone calls.

Maintanace of cleanliness within the Spa lobby and area

Maintaining employees and department directories

Giving instructions

answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Other responsibilities include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

Administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.

COMPUTER SKILLS:

packages

Introduction to computers

Ms Windows

Ms Powerpoint

Ms Word, Email& Internet

Ms Excel

Ms Access

Ms DOS

Ms Word

PROFESSIONAL/EDUCATIONAL BACKGROUND:

2015 Sept to date (University) : St. Paul’s University

Degree in Bachelor of Business Administration

2013 - 2015 : St. Paul’s University

Diploma in Business Management

2014 August : East African Commercial College

Computer Packages

2004 – 2005 : Pivot Point Kenya

Diploma in Beauty

Diploma in cosmetology

Diploma in nail technology

1997 – 2000 : Matuu Memorial Girls High School.

Kenya Certificate of Secondary Education

ADDITIONAL SKILLS AND ACHIEVEMENTS:

Kenya Utalii College

Certificate of attendance in Customer Care

INTERESTS:

Socializing

Reading

Educational Research,

Community service and sports

REFERENCES:

1.Mike Bitok

Position: Human Resource Manager-Nairobi Serena Hotel

Tel: 072*-******

Email: **********@*****.***

2.Caleb Yeswa

Position: Supervisor - Chapa Copy

Tel: 072*-******

Email: ********@*****.***

3.Janet Wanjiru

Position: Managing Director - Cretum Properties Ltd

Tel: 072*-******

Email: ****@******.**.**

Contact this candidate