Customer Service Office

KELLY MCARTHUR

Sherwood Park, AB

*********@*******.*** • 780-***-****

Meticulous Administrative Assistant

A consummate and results-oriented professional with years of experience devoted to streamlining daily operations, successfully achieving objectives, optimizing accuracy and efficiency, and providing stellar customer service

Areas of Expertise

Office Management Customer Satisfaction Strategic Planning Communication Administrative Support Process Improvement Ordering Calendar Management Problem Solving Customer Relations Business Correspondence Payroll A/P & A/R Organization Telephone Etiquette

Career Accomplishments

Demonstrated capacity building strong relationships, maintaining comprehensive awareness of the organization Earned recognition for successfully handling multiple responsibilities, resolving issues with expediency Optimized administrative processes and maximized productivity levels PROFESSIONAL EXPERIENCE

Park Place Chiropractic

Receptionist

Sherwood Park, AB

January 2015 – August 2017

Welcomed and engaged with patients with great professionalism. Point of contact for telephone calls, screening and recording messages daily with courtesy, and rapidly resolving inquiries with accuracy. Fostered and maintained a clean and productive front desk and reception area. Dispersed incoming mail to correct recipients. Prepared copies, sent faxes, scanned documents, maintained filling systems, and handled all correspondence. Booked and confirmed appointments, created reports, and pulled charts. Processed insurance billing and reconciliation. Key Accomplishments:

Augmented overall patient satisfaction by following customer service protocols.

Recognized for successfully recruiting a high number of new patients. Baseline Chiropractic & Wellness Centre

Office Manager

Sherwood Park, AB

August 2002 – February 2013

Streamlined and facilitated daily operations by managing and maintaining the receptionist area. Warmly welcomed visitors and promptly addressed requests over the phone and in-person. Managed daily calendar, and booked and confirmed appointments. Organized files, prepared reports, sent faxes, and handling all correspondence. Wrote staff meeting minutes and created promotion specials. Verified daily cash outs. In charge of payroll, visa reconciliation, accounts payable/receivable, and QuickBooks. Monitored office inventory and accurately ordered supplies. Key Accomplishments:

Received rapid promotion from reception, to administrator, to office management.

Proven ability handling multiple responsibilities simultaneously, resolving issues with expediency. Additional experience as Administrative Clerk at Brand Scaffold-Dow Chemical, as Office Administrator at Douglas Coatings Ltd-Fort McMurray, Office Administrator at Scaffold Connection-Fort McMurray, and Office Clerk at Alberta Transportation and Utilities.

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