Customer Service Management

Larry Carter Jr.

**** ********* ***** #*** ********, FL 34235 941-***-****

ac5tob@r.postjobfree.com

Aerospace Aftermarket Operations Leader

Motivated and influential Aviation Operations Leader with a proven track record of superior results in multiple aftermarket businesses and military service spanning over 20 years. Experience leading change in challenging environments

Technical Knowledge

Operational Leadership

Workforce Optimization

Lean Manufacturing

Military Service

New Business Development

Continuous Improvement

MRO Business

Aviation Operations

Professional Experience

L-3 TECHNONLOGIES – AVIATION RECORDERS AFTERMARKET 2016 – Present

Repair Station Group Leader Sarasota, Florida

Position reported directly to the Aftermarket Services Director, Aviation Recorders. The Aviation Recorders aftermarket business consisted of Repair Operations, Customer Service, Product Support Engineering and Technical Publications.

Responsibilities comprised of leading the aftermarket operations at the Aviation Recorders plant, which included

Supervised a Federal Aviation Administration Repair Station of 20+ employees

Held daily tiered morning meeting to address the previous day’s outcome, shortages, and daily objectives.

Performed Final Inspection of completed customer products and signed of FAA 8130 documents prior to shipment of product to customer

Troubleshoot, Test, Repair Aviation Recorders.

Responsible for overseeing the production of job orders, monitoring the Repair process of job orders and adjusting the repair schedule as necessary.

Maintained daily communications with Customer Service and Chief Inspector about customer requests, technical requirements and quality issues.

Ensured overall delivery and quality of the product to customers.

Established inventory management system for the repair station and worked with OEM’s to secure needed materials

Assisted in the creation of Key Performance Indicators (KPI’s) to establish repair forecasting models and plan vs. actual reviews.

Led improvement priorities using a standardized kaizen format, which improved productivity for the entire shop.

Led the internal move of the repair station including developing improved layouts, material management process, PPE requirements, and process/product flow.

Led the move and integration of the Fort Lauderdale repair station into the existing Sarasota aftermarket.

HONEYWELL – AEROSPACE AFTERMARKET 2001 – 2016

Production Supervisor / Repair Station FAA Inspector/Technician Sarasota, Florida

Responsibilities comprised of leading the Sarasota Service Center, which included

Supervised a Federal Aviation Administration Repair Station, which serviced highly customized cabin management systems.

Led the New Product Introduction process within the repair station for newly created production runs.

Collaborated with product support engineering to ensure customer required modifications had approved and supporting documentation.

Tested, repaired, troubleshoot electronic components and software for aviation cabin management systems for use on private/corporate jets, yachts and military vehicles.

Supervised 13 employees working in Production Assembly, Product Test (PCB’S and Final Test), PCB Solder Assembly and Machine Shop.

US ARMY – FORT CAMPBELL, KY 1992 – 1998

AH-64 Apache Attack Helicopter Armament/Electrical/Avionics System Squad Leader Repairer (68X)

Responsibilities comprised of overseeing the Apache maintenance, which included

Repaired AH-64A Apache Helicopter electrical, armament and avionics systems

Supervised a platoon of 25+ soldiers for daily aircraft maintenance

Education & Credentials

1992 - 1993 US Army Aviation Logistics School, Ft Eustis VA

1990 - 1992 Westside Skills Center, Electronic Communications, Jacksonville FL

Wolfson High School, Jacksonville FL - Graduated 1992

licenses &certificates

FAA Repairman Certificate

Gold Award by FAA Training Program

FAA Aviation Safety and Maintenance

Awards Received

Employee of the month of September 2005 at Honeywell

Excellence in Customer Service February 2002 at Honeywell

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