Customer Service Process

CURRICULUM VITAE

PRAVEEN N.C

Mobile: +91-988*******

*******.***@*****.***

CAREER OBJECTIVE:

Achieve extensive knowledge and experience in order to excel in challenging & dynamic profession and contribution to the overall growth of the organization, where team focus can be utilized.

ACADEMIC QUALIFICATION:

Bangalore University – Bachelor of Science (BSc.,) 2003

Indira Gandhi National Open University (IGNOU), MBA., (Production & Operation)

PROFESSIONAL PROFILE:

1. Process Associate in First American India Pvt. Ltd., Bangalore since August 2011 to August 2013

US Mortgage Process - Searching, Examining and preparing preliminary Report and Guarantee Report. Property, Name, and Tax searches. From that information, a preliminary report is created. Through on-site customer service center expedites the process of obtaining hard copies of recorded documents. Imaging helps to expedite searches with the ability to obtain documents online.

2. Senior Process Associate in SM Netserv Technologies Pvt. Ltd., Bangalore since September 2013 to March 2014

Bill Back Transaction Process – Distributor initiates a claim and submits a sales or bill back report to validate the claim. The rebate is usually specific to the distributor in that they use their own product ID codes and product descriptions. The manufacturer must then validate the claim, attempting to confirm that the quantities sold meet the contractual obligations required for the rebate.

3. Senior Process Associate in AEGIS India Pvt. Ltd., Bangalore since June 2014 to July 2015

Background verification process - to checks and get information about past work history, criminal records, educational credentials, and residential proof. Example: Employment verification, Education Verification, Criminal Records Search, Reference Verification.

4. Team Leader in Karvy Data Management Pvt. Ltd., Bangalore since March 2016 to till date

CAF Verification Process - Validation of Customer Application form (CAF) with individual proof of identity (POI) and proof of address (POA) to activate subscriber request.

ROLES & RESPONSIBILITIES:

Leading & Supporting the Operation Team in planning, organizing, executing and achievement of targets and adhering to SLA on a daily basis

Assign and get tasks done by the team in a timely manner

Provide direction, guidance and assistance to the team

Set goals and motivate the team in achieving them

Provide training to team members and track their performance

Built positive team spirit and competitive work environment

Inspired team by discussing with members personally and in a group

Constantly looking for ways to improve process

Monitoring the performance of team members

Implementing new initiatives and making sure all staff understand them.

Managing and monitoring login, logout and Shift adherence

Attending and participating in team meeting

Ensuring a clean, safe and friendly working environment

Responsible for managing Shrinkage, Attrition also was ensured KRA achieved of individual and team members

AREA OF EXPERTISE:

Leadership skills

Managing Process

Conflict Management

Handling Escalation Calls

Staff Motivation

Decision Making

People Management Skill

COMPUTER LITERACY:

OFFICE TOOLS

MS-Office, SQL

GRAPHIC TOOLS

Photoshop, Flash, Page maker, CorelDraw

OPERATING SYSTEMS

Windows, Linux

PERSONAL PROFILE:

Father Name : Chandrappa

Date of Birth : December 26th 1982

Languages Known : English, Kannada, Hindi, Telugu and Tamil

Communication Address : S/o Chandrappa

No. 1289 1stMain Road,

Vijayanagar

Bangalore – 560 040

Hobbies : Listening Music, Reading Books and Cricket

DECLARATION:

Hereby I declare you that all information mentioned above are true to the best of my knowledge.

Date:

Place: Bangalore [Praveen N.C.]

Contact this candidate