KEY SKILLS AND COMPETENCIES

Professional

•Proven ability to handle several projects simultaneously.

•Extensive ability to maintain accurate records and produce relevant documentation when required.

•Proven track record of taking responsibility for specific tasks and leading these to a successful outcome.

•Exceptional track record of leading cross-functional teams to complete projects within time and budget requirements also collaborative leader, experience in training and motivating others for success.

•Positive, confident and friendly demeanor with high level of integrity also highly focused and able to identify goals and priorities, quickly resolving issues in initial stages.

•Extensive ability to work collaborate with colleagues to ensure every need of the customer can be met within the wider branch team.

•Ability to adapt to changes in technology and network configurations and installations.

•Exceptional ability to deliver multi-channel proposition by providing service excellence, educating customers around the best solutions to meet their needs.

•Experience with technology driven change, analytics / business applications and delivery experience of large scale transformations.

•Exceptional analytical and troubleshooting skills.

•Ability to read, analyze and interpret technical instructions and manuals also familiarity with Enterprise technologies.

•A strong, confident negotiator, sympathetic to a customer’s needs whilst at the same time able to support the business goals of a company

•Ability to develop and maintain effective working relationships at all levels, also to implement administrative functions to monitor business operations.

•Proven ability to present complex technical information in a clear, confident and concise manner to a variety of audiences, including non-technical individuals.

•Ability to develop and maintain effective working relationships at all levels.

Personal

•Excellent listening and communication skills both oral and written.

•Keen and willing to learn new skills.

•Tactful and able to deal with difficult situations.

•Good team player, articulate, leadership and self-starters

•Open minded and flexible with the ability to think outside the box.

PROFESSIONAL EXPERIENCE

COLLECTIONS ASSOCIATE / NON-CONTINGENCY OFFICER

Convergys, Philippines Oct 2014 - Oct 2016

Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests.

•With proven stellar service, expertise, exceeds the goals set every month, earning bonuses each month and with matching metric system.

•Led negotiation for full cure or create terms for repayment.

•Able to initiate member contact and determine the reason for delinquency, with a sense of urgency to bring the loan current.

•Have strong attention to quality and detail, strong analytical skills, and self-motivated, work independently in a team environment.

•Resolved inbound calls in which irate customer were calling in for assistance regarding their account issues.

•Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone.

•Maintained 100% quality adherence every month through a random call monitoring and metric system.

•Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected.

•Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 75% improved collections.

•Increased personal productivity to an average of 120– 140 calls per day within a collection staff department where there is an average of 80 calls per day. Document transaction accordingly.

•Maintain positive and professional attitude leading by example strong work ethic & “CAN DO” attitude.

ACCOUNT EXECUTIVE (INSIDE SALES)

Teleperformance - Philippines Nov 2013 - Oct 2014

•Specializes on scientific and technological advanced products and services.

•Sell company's products and services.

•Answer incoming calls, maintain a good relationship with existing clients, gaining repeat business wherever is possible.

•Make sure all incoming calls are converted into sales.

•Manages travel accommodations, book flight and reservations.

•Coordinates executive communications, including screening calls, responding to emails and interacting with clients.

•With applied strategically techniques I manage to keep my scores on track and satisfactorily meet the expectation of my boss and have incentives every quarter.

CHAT CUSTOMER SERVICE REPRESENTATIVE

Spi Global – Philippines Jul 2012 - May 2013

•Implementing exceptional communication, sales, technical support and organizational skills as a Dish Network Care Representative.

•Customer Assistance Worked with company systems such as live Support and diligently completed all assigned tasks, working overtime as needed.

•Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of business sales consistently generated additional revenue through skilled sales techniques.

•Managed chat flow with up to 3 consecutive chats in queue.

•Being punctual in going to work and manageable in my time attending to the call on queue delivering an awesome service I was able to provide great customer service and have bonus from my attendance and service rendered CSAT based.

BARANGAY SECRETARY

Local Government Unit - Philippines Nov 2003 - Dec 2007

Clerical Functions: Maintains all records and documents of the barangay

•Any requests made from the barangay regarding certifications, endorsements and other forms are the responsibility of the secretary. Type minutes of all the meetings of the assembly. Records all proceedings that take place in the hall such as grievances and disputes.

•Prepares the assembly minutes and posts it in conspicuous places within the barangay.

•Provides administrative support to all barangay officers.

Civil Registrar Duties:

• Maintains an updated record of all the residents of the barangay. Kept and secure private information of residents.

•Assists the municipal civil registrar and submits a monthly report on registered births, deaths and marriages of the barangay, as well as the annual number of residents with their respective local civil registrars.

Electoral Responsibilities:

•Assist, promotes and supports initiatives, campaigns regarding election, referenda or plebiscites in coordination with the Commission on Elections.

•Helps in maintaining the peace and order during election period, whether it involves national or local elections.

Other duties:

•Assists the barangay chairman in implementing his duties and responsibilities.

•Responsible for keeping the peace, public order and safety in the community. Works hand in hand with the different barangay officials in initiating and implementing various local projects. These projects may involve health care, social work, public works, education and entrepreneurial initiatives.

•Helps in regulating the use of barangay facilities such as the use of multi-purpose halls and sports equipment owned by the unit. Also exercises other functions as mandated by law.

OWNED AND MANAGE FOOD AND SERVICE AT THE SCHOOL CANTEEN

TALUGTOG ELEMENTARY SCHOOL Jun 2002 - Mar 2012

•Started a business at the School Canteen where I had studied elementary. Creating new ideas in preparing snacks and meals, make them appetite, nutritious, and delicious with the used of organic vegetables, meat produce, and pastries. With my creativity, imagination, enhanced skills that I have in making a great combination of raw ingredients cooked and sell, the number of malnourished pupils was lessened from 20% to 88% of pupils enrolled in the school since I take over the School Canteen.

•Being generous, helpful, and creative, I felt that there is more grace from God coming in to my pocket. Had helped the school especially the parents and teachers when it comes to raising fund for a certain project and school improvement. People was overwhelmed how I manage my time to be a single mother with four kids doing a very busy time in the food business industry and how I transform from 0 degrees to 380 degrees turning point in my life.

COMPUTER OPERATOR / ADMIN ASSISTANT

Avon Cosmetics Inc. Laoag Branch - Philippines Nov 1996 - May 2002

•Had generated huge amount of income revenue for the company by educating dealers boosting sales and managing their downline by offering incentives for a quota met on a monthly basis.

•Earned huge monthly bonuses by exceeding monthly goal of the company.

•Monitor the operation of various servers, hosts systems and network components.

•Perform day to day start-up and nightly shutdown of the company's IT system.

•Resolve user problems by answering questions and requests via phone and email.

•Cleaning, adjusting, tweaking, and making minor repairs to computer equipment.

•Providing first level support to users by following long established procedures.

•Operate computer consoles and peripheral equipment in a safe and professional way.

•Provide expert guidance, mentoring and coaching to other staff.

•Monitoring the temperature of the room where computer servers are stored and other company products that needs to be on a cool storage. Covering the IT support desk during busy periods when there is a rush query.

•Determine the scope of any IT problems and then prioritize them accordingly.

•Ensure that all data is secured and that there are no breaches of confidentiality. Deposit daily back-up tapes at the bank.

•Closely monitors the availability of the products that are trending and on critical stock, make sure there is sufficient product during the campaign period to hit or exceed the goal of the company.

•Generate accounting reports such as: Daily sales, Monthly sales, Quarterly sales, Annual sales.

•Interview newly recruits and encode their information on the database.

•Train and give credit limit to new recruits based on assessment. Update franchise managers and dealer’s portfolio.

•Generate credit and debit memo. Send spur letter to delinquent dealers or franchise manager.

•Encode receipts (Stock in and stock out). Process purchase orders and payments.

•Maintain good record and file all documents accordingly.

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