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Customer Service Front Desk

Charlotte, NC
June 10, 2018

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Hellen Muturi

**** ******* ***** ** *******, GA *0101 ● 404-***-**** ●


My objective is to obtain a professional career opportunity that will allow me to showcase my personal and professional skill sets. I am a dedicated, motivated, hardworking student who thrives in multiple settings where I am adaptable and dependable. With my strong customer service background, I know that I will be a reliable candidate for the job.



Punctual and detail oriented

Ability to remain motivated and thrive with little management

Able to work with a team or independently

Work Experience

Atlanta Marriott Northwest at Galleria January 2018-Present

Atlanta, GA

Front Desk Agent

Register and process guests and their assigned rooms.

Processing incoming and outgoing faxes.

Efficiently settle guest’s check-outs and cash deposit returns.

Answering a multi-line phone, directing calls accordingly.

Assisting in new hire training in hotel culture, front desk operations, and responsibilities.

Established excellent rapport with new and repeat guests.

Organizational filing of confidential daily paperwork.

Processed guest’s confidential information.

Express Factory Outlet / Retail Store March 2017-January 2018

Woodstock, GA

Lead Cashier

Accurately and efficiently rung up customers’ purchases and processed returns.

Informed customers of current deals and sales.

Maintained an accurate count of the cash register.

Assisted with new hire training on the register and how to properly assist customers at the register and on the sales floor.

Off the Kat Walk /Fashion Blog April 2016-March 2017

Kennesaw, GA

Head Stylist/ Co-Contributor

Researched multiple brands with similar aesthetics for future collaborations.

Collected and styled different looks for photo shoots.

Contributed ideas for upcoming blog posts.

Co-wrote and proofread blog posts.

Attended London fashion week and marketing events on behalf of the blog.


North Cobb High School August 2012-May 2016

Kennesaw, GA

College preparatory courses

Georgia Highlands College January 2017-Present

Cartersville, GA

Pre- Requisite Courses


Yasmine Young- Front Office Supervisor

Contact: 404-***-****

David Richter -Express Manager

Contact: 678-***-****

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