Customer Service Self Employed

Susan M. McNair

**** ******* ****, ***** *****, MD. * Phone 571-***-**** * Email: ********@*****.***

Business Innovator and Customer Service Professional

Proven business leader with hands on experience in business development and human resources management. Adept in building loyal, productive relationships, providing best-in-class customer service and communication, purchasing and marketing leading edge product lines, while meeting and surpassing financial projections.

Skills

Comprehensive management skills Professional organization skills

Positive, solution based attitude Expert in building employee and client loyalty

Adherence to a standard of excellence Advanced and effective communication skills

Outstanding team builder and motivator Engaging public speaker and presenter

Professional etiquette working with national political and celebrity clients

Experience

Innovated and built business concepts from ground up

Branded services and products with comprehensive marketing plans

Recruited, hired and trained staff in providing not just a service, but an experience

Handled payroll and accounting

Grew expansive, loyal client base by creating ‘must have’ branding

Provided client needs-based analysis to determine best styling and correct product lines

Sold best-in-class products specifically targeted to the individual client’s requirements

Controlled inventory management and purchasing

Maintained professional training and continuing education

Achieved referral of “Top Stylist” by Washingtonian Bride and Groom Magazine since 2003

Hair Lounge Georgetown, Washington DC

Hair Stylist 2016 – Present

Susie’s Studio Palm Harbor, Florida

Salon Owner 2010 – 2017

Talio Hair Design Georgetown, Washington DC

Self Employed Hairstylist 2010 – 2016

Hair International Georgetown, Washington DC

Salon Owner/Hair Stylist 1990-2010

Harlow Hair Design Washington DC

Hair Stylist 1984-1990

Education

Robert Lewis Studio of Hair Concepts

Cosmetologist’s License

Silver Spring, Maryland

University of Maryland

College Park, Maryland

Montgomery Junior College

Rockville, Maryland

Community Volunteer Services

Children’s Oncology Group 2016

Cancer Research Benefit, Vinoy Renaissance Hotel St Petersburg, FL

Look Good Feel Better Foundation 2000

Breast Cancer Center at Lombardi Cancer Center Washington D.C.

Georgetown University

National Salute 1987

Veterans Administrative Hospital Washington D.C.

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