Customer Service Microsoft Office
Resume:
Linda Williams
**** ******* **** ** ***# *****
Sachse, Texas 75048
Work Experience
Experian April 4, 2016- Present
Customer Support Associate II
Rugby Architectural Building Products Aug 25, 1992- March 28, 2016 Customer Service Rep/ Accounting Clerk
Job Duties
Dispute agent
Processing disputes for consumers on their credit report Payroll
Prepare/review time cards for 3-5 temp employees on a weekly basis. Manual processing and inputting into ADP system
Customer service
Answer incoming phone calls. Greet customers. Help walk-in customers with questions about products and placing orders by phone, fax and email. Order entry
Keying and checking orders for accuracy and lead time on material ordered Follow-up with the customer via phone, fax or email about any shortages/backorders Accounts Receivables
Prepare/process and deliver all cash and checks to the bank on a daily basis. Guarantee checks through the check guarantee system. Apply payments (cash, check, and credit cards) into the system. Create the customers’ receipt. Prepare and deliver all cash and checks to the bank on a daily basis. Assist the credit manager with the collection and reconciling of customers account. (issue credits/debits)
Accounts Payable
Processing 20-25 accounts payable invoices daily ( 3-way match ) vendor invoice, purchase order and receiving documents.
Checking for pricing, correct product and quantity match the vendor’s invoice. Invoicing
Printing, stuffing envelopes and mailing of customers’ invoices/monthly statements Admin Assist
Maintain stock of the office/break room supplies
Collect and submit salesmen expense reports to corporate Maintain office equipment/and supplies
Shipping/Receiving
Arrange transportation for shipments/receiving of freight packages via UPS or LTL freight. Process lost/damaged claims on UPS/LTL freight. Education
Business and Management Center
Obtained diploma with honors
Member of the National Honor Society
Obtained a certificate for completion of basic Microsoft Office Suites
(Word, Excel, Power Point )
References
Deanna Sons
Rugby ABP (retired supervisor)
Jason Stagner
Roofing Supply Co (former Rugby co-worker)
Jasmine Sherman
Rugby (former co-worker)
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