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Customer Service Microsoft Office

Forney, TX, 75126
June 10, 2018

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Linda Williams

**** ******* **** ** ***# *****

Sachse, Texas 75048

Work Experience

Experian April 4, 2016- Present

Customer Support Associate II

Rugby Architectural Building Products Aug 25, 1992- March 28, 2016 Customer Service Rep/ Accounting Clerk

Job Duties

Dispute agent

Processing disputes for consumers on their credit report Payroll

Prepare/review time cards for 3-5 temp employees on a weekly basis. Manual processing and inputting into ADP system

Customer service

Answer incoming phone calls. Greet customers. Help walk-in customers with questions about products and placing orders by phone, fax and email. Order entry

Keying and checking orders for accuracy and lead time on material ordered Follow-up with the customer via phone, fax or email about any shortages/backorders Accounts Receivables

Prepare/process and deliver all cash and checks to the bank on a daily basis. Guarantee checks through the check guarantee system. Apply payments (cash, check, and credit cards) into the system. Create the customers’ receipt. Prepare and deliver all cash and checks to the bank on a daily basis. Assist the credit manager with the collection and reconciling of customers account. (issue credits/debits)

Accounts Payable

Processing 20-25 accounts payable invoices daily ( 3-way match ) vendor invoice, purchase order and receiving documents.

Checking for pricing, correct product and quantity match the vendor’s invoice. Invoicing

Printing, stuffing envelopes and mailing of customers’ invoices/monthly statements Admin Assist

Maintain stock of the office/break room supplies

Collect and submit salesmen expense reports to corporate Maintain office equipment/and supplies


Arrange transportation for shipments/receiving of freight packages via UPS or LTL freight. Process lost/damaged claims on UPS/LTL freight. Education

Business and Management Center

Obtained diploma with honors

Member of the National Honor Society

Obtained a certificate for completion of basic Microsoft Office Suites

(Word, Excel, Power Point )


Deanna Sons

Rugby ABP (retired supervisor)


Jason Stagner

Roofing Supply Co (former Rugby co-worker)


Jasmine Sherman

Rugby (former co-worker)


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