Human Resource Manager

Olufemi FORTUNE-IDOWU

e: ac5tne@r.postjobfree.com. t: +234 810-***-****. 802-***-****

linkedin.com/in/femifortune-idowu

**, **** ****** ******, ******** Island, Lagos, Nigeria.

Expert Human Resource Generalist

People. Service. Transformation. Integrity. Growth. Result

HR Generalist with over nine years experience in Strategic HR & Office Administration. Strategic and innovative HR leader with drive that translates business vision into comprehensive HR initiatives & services that influence organization core values and employee experience which inturn improved intended culture, employee engagement, real talents and leadership pipelines, growth and profitability. A business consultant with entrepreneurial mindset, a trailblazer, an influence in organizational transformation, breeding & building employee excellent lifestyle. Proven people’s management and analytical thinking skills with ability to adapt to evolving human capital & industry trends. A servant LEADER with leadership capacity that delivers real-people service and balances business goals with employee needs.

CORE COMPETENCIES

Talent Acquisition

Administration

Organizational Development

Culture & Change Management

HR Generalist Affairs

Labour & Employee Relations

Employment Laws

Compensation & Benefits

Mediation & Dispute Resolution

Strategic Workforce Planning

Learning & Development

Career Coaching & Mentoring

Employee Motivation

Human Capital Analytics

HR Best Practice

Leadership Development

Business Intelligence

HR Policies, Process & Procedures

Disciplinary Procedures

Customer Service

Real Estate FaciIties Management

Budget Development & Control

PROFESSIONAL EXPERIENCE

FORTBRIDGE INTERNATIONAL – A non-profit Human Capital Consulting firm based in

Lagos. January 2018 – Present

Lead Principal, Talent & Leadership Development (voluntary service)

Strategic people & talent management

Career Manasgement

Coaching & Mentoring

Leadership development

Performance management

SPACE ONLINE GROUP - Construction, Estate Development, Facility & Property Management Company.

Lekki, Lagos. June 2015 – January 2018

Head, HR & Administration (Manager)

Performance Management: Developed Annual Employee Performance Feed-forward; a constructive personalised performance feed-forward for each employee and performance analytics – addresses each employee potential, talents, learning & development required and set direction on HR services.

HR Service Delivery: Conducted feedback/survey on HR service delivery and employee experience – addresses employee satisfaction level on HR service delivery and engagement, exposes areas requires urgent HR intervention. Developed a platform for employee communication and feedback on HR services, intervention, Company performance position and updates.

Talent & Leadership Development: Developed new approach to Talents & Leadership Development, Learning & Development – external recruitment reduced by 40%, internal mobility increased. Cost of recruitment reduced by 60%.

Performance Improvement Strategy: Developed New Approach to Performance Management in alignment to the Group Business objectives which was tagged Behavioural Performance Appraisal Form in alignment to the new trends – which addressed leadership gap, behavioural gap, and personal quality gap. Etc. – outstanding employee improved performance recorded for the first time in two years by 60% in every unit whilst a massive 78% performance was recorded in Construction unit alone.

Employee Value-Added Proposition: Fast-tracked employee accommodation for facility management and maintenance personnel and developed Employee Accommodation Policy for the Group which addresses employee engagement and improved response time to clients services - 75% improved customer satisfaction recorded and 60% employee retention rate was recorded.

Learning & Development: Formed synergy with IT department to provide hub for online learning and platform for direct learning on-the-job and life discussion of real-life experience among teams. Developed New Approach to managing Employee Learning & Development – cost of training was reduced by 55%, internal learning & development faculty raised, scalable learning embraced, employee self-learning and knowledge transfer on the rise, 20% talents discovery realized.

Recruitment & Selection: Developed new approach to talents recruitment which shifted focus on real soft-skills (attitude & leadership qualities) that drives success in raising new generation of talents and leaders for a specific role and the future - inculcated behavioural approach to recruitment and selection. Rates of promising new talents recruited for the organization within one year and their contributions to the business was commended by the CEO. Recruitment by Referrals: Approach applied in professional recruitment – 90% recruited for Facility Management, Construction, Account Unit are the high flying top performers which has improved the overall company revenue.

Leadership: Initiated subordinate to superior mentoring and coaching system for employee development, team building and succession planning – new generation of potential leaders raised and incubated for existing and future project. 2-3 talents were raised for each role which eliminated talents crisis.

Administration: Repositioned Administrative unit especially in the area of vendor’s management, purchases, records, stock taking and inventory of goods – 30% cut on expenses realized.

WESTFOSTER DEVELOPMENT COMPANY - World class real estate and asset management organisation. Victoria Island, Lagos. June 2013 – June 2015

Head, Human Capital Operations

Talent Acquisition

Managing the complete recruitment life-cycle which includes source identification, channel management, candidate selection, joining, and staffing and relationship management with business verticals.

Optimizing cost of recruitment by hiring from various sources like job portals, employee referrals, consultants etc. after identification of manpower requirements.

Planning human resource requirements in consultation with the heads of different functional & operational areas and conducting selection interviews for various levels.

HR Operation

Maintaining and executing the details for on boarding processes (includes induction, antecedent checks, etc.) staff records management process, confirmation and separation / settlement processes (includes exit interview, intelligence gathering and data mining).

Identification and planning of skill based and behavioural training need among leadership positions.

Conducts Exit interviews and provide feedback to reporting manager for attrition control - Implemented retention strategies.

Inculcated the culture of the organization core values, Recognition, Employee welfare, knowledge sharing and Open house.

Consistently carrying out Employee Engagement Activities and other internal surveys to measure level of HR service acceptance and engagement.

Designed & Drives Performance Improvement Programs which improved employee productivity.

Driving, inducting & processing Performance Management System (PMS) across region

Employee Relations

Conduct Disciplinary and Grievance procedures and partner with managers for solution while adhering to company policies and procedures – set up disciplinary committee that addresses Facility Management personnel disciplinary procedures.

Set up HR Helpdesk that handles Employee Requests. Address employee queries by providing guidance and support

Employee Engagement:

Attrition Management- engaged in healthy organization environment & regular interaction with employees (junior –managerial level) to reduce attrition and which helped in securing first-hand feedback about employee situations and lifestyle – intervene where necessary.

Developed a strategy for Employee Rewards & Recognition – employee annual performance awards which recognises employee’s contributions to the Company business goals were introduced.

Conducted Open houses to answer any employee queries.

OTHER PROFESSIONAL EXPERIENCE

CADWELL LIMITED (an affiliate of Westfoster Development) – Real Estate Facility & Asset Management,

Victoria Island, Lagos. March 2010 – June 2013

HR Administrator / Facility Supervisor

Initiated the maiden Cadwell Limited employees employers general meeting with Executive Vice Chairman which was aimed to boost employees motivation in every cadre, continuous recognition & commendation of individuals performance, employee`s employer`s involvement in organization decision taken process.

CADWELL LIMITED (an affiliate of Westfoster Development) – Real Estate Facility & Asset Management,

Victoria Island, Lagos. June 2009 – Feb. 2010

Administrative Officer

YABA BAPTIST CHURCH – Sabo Yaba, Lagos. February 2009 – Jne 2009

Administrative Officer

INDUSTRIAL PROJECTS INTERNATIONAL – Manufacturer of Suntex soaps, Turbor detergent and industrial chemicals. Obanikoro, Lagos. January 2003 – February 2009

Administrative IT Officer

EDUCATION & CERTIFICATIONS

2016: Metropolitan School of Business Management, (MSBM) United Kingdom

Executive Masters - Human Resource Management

2015: Nigerian Institute of Training & Development, Nigeria

Professional Postgraduate Diploma - Training & Development

2012: Institute of Commercial Management (ICM), England

Associate Degree - Human Resource Development

2012: Daystar Leadership Academy, Nigeria

Advanced Certificate - Leadership (Graduate in Leadership)

2009: University of Nigeria

Bachelor of Science - Computer Science & Statistics

2017: Certification Edge, Nigeria

Advanced Human Resource Management - (A pre-requisite for Senior Professional Human Resource International Certification Examination - SPHRi)

2015: American Academy of Project Management, USA

Certified Human Resource Analyst - CHRA,

PROFESSIONAL AFFILIATIONS

HCI: Member - Human Capital Institute (HCI), USA

FAAPM: Fellow American Academy of Project Management

CIPM: Chartered Institute of Personnel Management of Nigeria (CIPMN) 32911

SHRM: Society for Human Resources Management - 01388904

NITAD: Associate Member, Nigerian Institute of Training & Development

CCL: Member - Centre for Creative Leadership, USA

CONTINUOUS LEARNING & DEVELOPMENT

The Chartered Institute of Arbitrators, UK

June 2017: Basic Alternative Dispute Resolution

Columbia University, School of Professional Studies, USA

May – June 2017: Global Human Capital Trends Course

Deloitte Nigeria

April 2017: Deloitte Human Capital Management Roundtable

Workforce Group, Lagos

April 5 – 6, 2017: Learning & Development LEADERS Conference

Industrial Training Fund (ITF), Lagos

February 5 -7, 2017: Training Standardization & Reimbursement Certification

Human Capital Associates, Lagos

2016: Facilities & Maintenance Management

RECOGNITION & AWARDS

2015: John C. Maxwell Leadership Awards - Community Service Leadership Award nominee.

2015: Won: 1. Most Promising Employee Award. 2. Employee of the Year Award with Westfoster Development Company

2013: Won Most Dedicated & Loyalty Staff of the year award with Cadwell Limited.

2013: Recipient of SHRM Foundation scholarship contest for HRBP Certification Programme..

2010: Recipient of John C. Maxwell Leadership Contributors Recognition. Listed among Leadership Contributors around the world whose IDEAS and CONTRIBUTIONS were recognized by World`s Most Respected Leadership Expert - JOHN C. MAXWELL and among only ten [10] Nigerian listed in John C. Maxwell New York bestselling book - "Everyone Communicates Few Connect" page 252

ACADEMIC RESEARCH & PROJECTS DEVELOPED

Developing & Aligning New Performance Management & Appraisal for Organizational Use

A research project work carried out and submitted to Metropolitan School of Business Management, UK in partial fulfilment for the award of Executive Masters in Human Resource Management (Peoples Management) – December 2016

The Impact of Leadership on Employee`s Commitment to Organization

A research project work carried out and submitted to the Institute of Commercial Management, United Kingdom in partial fulfilment for the award of Associate Degree in Human Resource Development - 2012

Leadership Role in Organizational Reform

A research project work carried out and submitted to Daystar Leadership Academy in partial fulfilment for the award of Advanced Certificate in Leadership - 2012

Employee Leave Management System

A research project work carried out and submitted in partial fulfilment for the award of Bachelor of Science in Computer Science/Statistics – University of Nigeria, Nsukka – 2009

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COMPUTER SKILLS:

HRIS applications ( PeopleSoft Enterprise Human Resources), Stack

MS Office Suit (Word, Excel, PowerPoint, Access, Outlook)

Cisco Networks - IT Essentials [2014]: A+ Certified Computer Technician

e: ac5tne@r.postjobfree.com. t: +234 810-***-****. 802-***-****

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