Tel : 011-*******
Cell : 083-*******
Email : firstname.lastname@example.org
Address : ** ******** ****
I am a hardworking and trustworthy individual who enjoys working in a team as well as individually. I am an excellent communicator with clients and colleagues alike. I am self motivated and always eager to learn new skills and gain the ability to teach others.
Throughout my vocational experience, I have always strived to improve on the work done by my predecessors. I feel that if I improve the efficiency of operation of my job role, learning new skills and in turn improving myself will automatically follow. This approach to work means that I remain focused on my tasks and it also means that I can put myself in a position to be promoted within a company to more senior roles.
Digital Planet, Paulshof Contract position
Reception/Customer care/Switchboard Nov 2017 - to date
●Assisting customers with their orders over the phone.
●Taking and transferring calls through to staff in the company.
●Email correspondence regarding their orders, complaints and compliments.
●Verifying and updating customers delivery addresses on the system.
Alexander Forbes, Sandton Permanent position
Claims Administrator Aug 2013 – Dec 2016
Skills: Effective planning, Efficient communication, Presentation skills, Business writing skills, Report writing, Client Servicing, TCF, Filling manually and electronically, Team work.
●Analyzing and loading new claims
●Disinvestments and Tax applications
●Payment of claims /transfers into other approved funds
●Involved in hand over from previous administrator to Alexander Forbes.
●Developed new ideas on client identification on a complex fund.
●Ensure client satisfaction at all times. (Customer and Principal Officer)
●Train new staff members on fund claim processes.
●Mail Merge for outgoing correspondence.
●Ordering of stationery, setting up team meetings, booking boardrooms for meetings.
●Passed all TCF assessments with high scores. (Practice TCF on a daily basis)
Reason for leaving: Complicated pregnancy
Alexander Forbes, Sandton Temporary position
Primary tracing agent Sept 2012 – July 2013
Skills: Telephone etiquette, patience, target setting and punctuality
●Outbound – tracing former members of funds for unclaimed benefits.
●Inbound – Servicing clients by giving them information about their retirement fund claims.
●Resolving customer complaints
●Passed all Retirement Fund assessments.
Reason for leaving: I secured a permanent position in the administration department
Clientele Limited, Morningside Permanent position
Telesales Consultant Mar 2012- Aug 2012
Skills: Telephone etiquette, strong presentation skills, time management, resilience, negotiation skills, product knowledge, confidence and persuasion.
●Selling long term and short term insurance.
●Working as a team to meet daily, weekly and monthly targets.
Reason for leaving: Growth opportunity
Execu-Train Key Skills Qualification
Sandton Microsoft Excel - Intermediate
Cautious Call Centre Academy Key Skills Qualification
Johannesburg Inbound and outbound call centre practices.
2009 Customer Service Training
Wits University Bachelor’s Degree
Johannesburg Foundation English, International relations
2006 Politics, History
I passed my first year with a certificate of First Class for foundation in English language A_ Academic literacy.
I was however unable to complete my degree due to financial constraints.
Mondeor High School High School Qualification
Johannesburg English, Afrikaans, Biology, Geography,
2005 Economics, History
Aisha Mathanda (Digital Planet) 084-***-****
Phumla Amara ( Santam) 061-***-****
Noxolo Mazibuko (Alexander Forbes) 011-***-****