Customer Service Care

Xoliswa Hloma

Tel : 011-*******

Cell : 083-*******

Email : ac5tkh@r.postjobfree.com

Address : ** ******** ****

Johannesburg

Gauteng

2091

Personal Statement

I am a hardworking and trustworthy individual who enjoys working in a team as well as individually. I am an excellent communicator with clients and colleagues alike. I am self motivated and always eager to learn new skills and gain the ability to teach others.

Career Objective

Throughout my vocational experience, I have always strived to improve on the work done by my predecessors. I feel that if I improve the efficiency of operation of my job role, learning new skills and in turn improving myself will automatically follow. This approach to work means that I remain focused on my tasks and it also means that I can put myself in a position to be promoted within a company to more senior roles.

Work Experience

Digital Planet, Paulshof Contract position

Reception/Customer care/Switchboard Nov 2017 - to date

Duties :

●Assisting customers with their orders over the phone.

●Taking and transferring calls through to staff in the company.

●Email correspondence regarding their orders, complaints and compliments.

●Verifying and updating customers delivery addresses on the system.

Alexander Forbes, Sandton Permanent position

Claims Administrator Aug 2013 – Dec 2016

Skills: Effective planning, Efficient communication, Presentation skills, Business writing skills, Report writing, Client Servicing, TCF, Filling manually and electronically, Team work.

Duties:

●Analyzing and loading new claims

●Disinvestments and Tax applications

●Payment of claims /transfers into other approved funds

●Involved in hand over from previous administrator to Alexander Forbes.

●Developed new ideas on client identification on a complex fund.

●Ensure client satisfaction at all times. (Customer and Principal Officer)

●Train new staff members on fund claim processes.

●Mail Merge for outgoing correspondence.

●Ordering of stationery, setting up team meetings, booking boardrooms for meetings.

●Passed all TCF assessments with high scores. (Practice TCF on a daily basis)

Reason for leaving: Complicated pregnancy

Alexander Forbes, Sandton Temporary position

Primary tracing agent Sept 2012 – July 2013

Skills: Telephone etiquette, patience, target setting and punctuality

Duties:

●Outbound – tracing former members of funds for unclaimed benefits.

●Inbound – Servicing clients by giving them information about their retirement fund claims.

●Solving queries

●Resolving customer complaints

●Data capturing

●Passed all Retirement Fund assessments.

Reason for leaving: I secured a permanent position in the administration department

Clientele Limited, Morningside Permanent position

Telesales Consultant Mar 2012- Aug 2012

Skills: Telephone etiquette, strong presentation skills, time management, resilience, negotiation skills, product knowledge, confidence and persuasion.

Duties:

●Cold calling

●Selling long term and short term insurance.

●Working as a team to meet daily, weekly and monthly targets.

Reason for leaving: Growth opportunity

Education

Execu-Train Key Skills Qualification

Sandton Microsoft Excel - Intermediate

2015

Cautious Call Centre Academy Key Skills Qualification

Johannesburg Inbound and outbound call centre practices.

2009 Customer Service Training

Wits University Bachelor’s Degree

Johannesburg Foundation English, International relations

2006 Politics, History

Comments:

I passed my first year with a certificate of First Class for foundation in English language A_ Academic literacy.

I was however unable to complete my degree due to financial constraints.

Mondeor High School High School Qualification

Johannesburg English, Afrikaans, Biology, Geography,

2005 Economics, History

Languages

●English Fluent

●Afrikaans Improver

●Zulu Fluent

●Xhosa Fluent

References

Aisha Mathanda (Digital Planet) 084-***-****

Phumla Amara ( Santam) 061-***-****

Noxolo Mazibuko (Alexander Forbes) 011-***-****

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