Customer Service Microsoft Office
Resume:
Christopher Kappra
Barrington, NJ 08007
*******@*****.***
SKILLS
Leadership and team management, teamwork, problem-solving, time management, data entry, scheduling, customer service, cash handling, cashiering, paperwork and filing, invoice processing and verification, knowledge of Microsoft Office Suite, Google Suite, and Intercom Plus, comfortable interaction in high-stress environments.
EXPERIENCE
Walgreens, Blackwood, NJ - Senior Certified Pharmacy Technician
November 2015 - PRESENT
●Responsible for directing employees to implement the Frontier program in order to increase pharmacy profit as well as employee satisfaction.
●Solving complex insurance issues with customers and insurance agents to the customers’ satisfaction.
Exceptional Medical Transportation, Berlin, NJ - E.M.T. Preceptor
June 2012 - November 2015
●Trained new hires in ride-alongs.
●Provided customer service to patients in medical situations.
Play ‘N’ Trade, Moorestown, NJ - Sales Associate
October 2011 - June 2012
●Achieved special notice for monthly sales goals and customer service.
EDUCATION
Rowan College at Gloucester County, Sewell, NJ - Pursuing A.A.S. in Accounting
September 2015 - PRESENT
AWARDS
-Employee of the Month, Walgreens, November 2016: Acknowledged for highest rate of customer satisfaction, enthusiasm, and dedication to duties.
-Customer Service Awards, 2017 & 2018: Acknowledged for highest rate of excellent customer care.
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