Data Entry Customer Service

CHRISTINA BASA

*** ******** ****** ****** ****, NJ 07307 *********@*****.*** 201-***-****

SUMMARY

An experienced professional with strong communication, organization, and computer skills. Can work independently or as part of a team. Hands on industry experience in retail, warehouse, and financial information systems.

WORK EXPERIENCE

American Shipping Co. Moonachie, NJ

Import File / ISF Processor 11/2017 – Present

Daily data entry of Importers Security Filing information in AS400 based application system

Receives files by email as source of information to be keyed in and processed the same day

ISF reporting of

Incomplete transactions

Transactions received with errors

ISF not filed

Specific customer requested reports

Verify all required shipping documents are received to completely process release of shipments

Cut and send check payments to freight forwarders

Prepare/create FedEx labels and packets

Sorting and forwarding of documents to customs entry group

Follow up communications with customers by email or phone to request for documents or missing information

Bookazine Co, Inc. Bayonne, NJ

Accounts Payable / Receivable Assistant (Administrative) 09/2016 – 05/2017

Reconciliation of purchase orders against invoices and receiving to ensure accurate and timely payment

Daily updating of database by data entry

Identifying vendor shortages for charge back

Researching and providing proof of deliveries to dispute shortage and price discrepancy claims listed on Amazon Vendor Central portal

Researching price/quantity and delivery issues

Performing other administrative and clerical duties as requested by managers

Hudson News Distributors, LLC Parsippany, NJ

Computer Processing Coordinator (EDI) 04/2005 - 05/2016

As first person contact – liaised and provided prompt assistance to IT team, retailers and 3rd Party logistics companies in resolving issues on weekly billing/statements and EDI files for a timely and proper update of billing and accounting systems.

Heavy data entry - weekly database update of UPCs / price / product information

Researched the cause of file transmission kick outs and other EDI issues such as duplicate credits.

Corresponded directly by phone or email to retailers, account managers, and credit department.

Escalated problem resolutions by performing preliminary analysis on reported issue(s) and directing it to the appropriate IT/Operations support employee.

Assisted in overall general office administration and clerical duties such as placing an order for office supplies and reporting workroom structural problems.

The Door Store (Furniture-in-Parts) Corp Secaucus, NJ

Purchasing Assistant/Clerk 03/2003 – 04/2005

Managed the reconciliation of warehouse delivery receipts vs. purchase orders for inventory.

Cross-checked vendor’s invoices against receipts and purchase orders and reported any discrepancies back to vendors.

Weekly data entry of warehouse inventory totals producing Available-for-Sale report in Excel

Reviewed and approved supplier invoices for payments.

Maintained Purchase Order Log up-to-date and created reports such as Product Availability and Monthly YTD Sales in MS Excel.

Quest Diagnostics, Inc. Teterboro, NJ

Specimen Processor / Data Entry 03/2002 – 02/2003

Prepared and labeled patient specimens for testing before sending to laboratory technicians.

Verified test information which includes names, birthdates, date/time of collection, test codes on requisition matching against collected specimen.

Reviewed and keyed-in patient, healthcare provider and insurance information into Quest’s patient online information system database.

SKILLS

EDI X12 files, VAN / AS2 communications, AS400, Easylink, Bulletproof, FTP, COBOL/COBOL II, EASYTRIEVE, JCL, TSO/ISPF, Customer Service, General Office Support, Data Entry, MS Office (Word, Excel, Outlook)

EDUCATION

Bachelors Degree in Computer Science – 04/1988

University of the City of Manila (Manila, Philippines)

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