Insurance Customer Service

SURBHI ARORA

Cell: [+**] 982******* E-Mail: ***************@*****.***

Seeking assignments with an Organization of repute.

SKILLS & STRENGTHS

Working knowledge of Computer & Internet applications.

A self-motivated team player with excellent communication, analytical, relationship management and problem solving skills.

Done Medical Transcription

ACADEMIC CREDENTIALS

M.B.A. ( Insurance ) from Symbiosis in 2007.

B.Com from Delhi University in 2002

Class XII (Commerce) from Sarvodhya Sr. Secondary School from Delhi in 1999.

TOTAL EXPERIENCE -11 YEARS

Organisation : Barclays shared services.

Duration: January, 2014 to February, 2018

Designation: Personal Banker

Location: Noida

Organisation : Right Path Makers

Duration : March 2013 – September 2013

DESIGNATION : HR Manager

LOCATION : Noida

1. Recruited a team of 5 HR Consultants under me.

2. Brought in new companies to work with.

3. Attended the meetings to sign up the contract with companies

4. Managed the team to serve the companies with the manpower.

Organization : Make My Dream Job

Duration : September 2009 – March 2013

DESIGNATION : HR Consultant

LOCATION : Janak Puri

1.To recruit people for the reputed organisations.

2. To train and guide the new hires to improve their product knowledge.

Organization : WNS

Duration : March 2008 – Feb 2009

DESIGNATION : Sr. Business Assosiate

LOCATION : Gurgaon

KEY RESPONSIBILITIES :

Worked in a Travel process.

1.To book a Flight, Car and Hotel Reservations for the people living in US.

2. Working on GDS

3.To resolve all kinds of queries of the people regarding the reservation.

WORK EXPERIENCE – Contd….

ORGANIZATION : Fiserv India ltd.

Worked As : Sr. Business Associate

Duration : June 2007 – Febuarary’08

Worked in a Health insurance process.

1.To process the confidential information of the people in US

2. Provide training to the new hires

3. Handled auditing work.

Organization : IBM

Duration : May’2004 – June’ 2007.

DESIGNATION : Sr. Customer Service Representative

ROLE : Worked in a Health insurance process.

To key in the claim, adjudicate the claim and release the health insurance claim.

Good knowledge of HIPAA

Excellent knowledge of KANA.

Had direct contact with the customers of the insurance company through emails, solved all kind of queries related to the product and coverage they had.

Knowledge of open enrollment period, confidentiality, eligibility criteria, coverage.

Worked on ECHS platform too.

Knowledge of IOP’s

Good knowledge of COB as in what COB is, how to apply it on claims.

Workmen’s compensation, MVA

Handled all the MIS work.

Took trainings for the new hires and calibrated the floor with the new updates.

WORK EXPERIENCE …Contd.

Organization : HDFC Bank

Duration : April’03 – May2004

JOB TITLE : Telemarketing Executive

Used to sell insurance, credit cards.

Used to deal in Savings and Current accounts.

Used to coordinate with walk-in clients on day to day basis and solved their queries regarding insurance, credit cards and account opening.

WORK EXPERIENCE …Contd.

Organization : ABN AMRO Bank

Duration : August’2002 – March’2003

JOB TITLE : Telemarketing Executive

Used to sell insurance.

Used to deal in Savings and Current accounts

IT SKILLS

Conversant with MS Office & Internet.

PERSONAL DETAILS

Date of Birth : 24th August 1981

Mobile : +91-982*******

Alternate Email : ***************@*****.***

Present Address : Pocket A-1, 74-75, Sector-6, Rohini-110085

DATE:

PLACE: ( SURBHI ARORA )

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