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Business Analyst

Leesburg, VA
June 09, 2018

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Elaine Hackett

703-***-**** mobile Leesburg, VA, 20176

Business Analyst with five years of experience in Sales management reporting, and budgeting and forecasting processes. Talented in analyzing data, synthesizing results, identifying powerful business strategies that lead to data driven results. Proven track record of increasing effectiveness and revenue in organizations. Forge alliances with internal and external partners to enhance the organizational capabilities. Extensive experience in managing multiple priorities in a team environment to achieve goals. Strong analytical, communication and problem solving abilities.


Ad Hoc Reporting

Business Planning and Process Improvement

SAP ERP and Business Objects Reporting

Profit and Loss Monitoring and Management

Operational Expense Analysis

Sales Budget / Forecast Variance Analysis

Held Top Secret/SCI clearance

United States Air Force Data Center Operations

Professional Experience

CLEARWATER FINE FOODS, LEESBURG, VA (Corporate restructure) Apr 2013 – Feb 2018

Inside Sales Customer Service Representative

Senior Sales Support Representative working with a global team, servicing internal and external partners, providing timely and accurate reporting

Improved business efficiency: prepared weekly and ad-hoc sales reports for Executive and sales team for over 300 customers; analyzed budget vs. actual with complex supply/demand forecasts to monitor and communicate variances

Developed reporting structure with Business Intelligence team during SAP implementation and recommended changes to drive concise reporting; performed QA testing on new reporting features; trained Sales reps on report creation and inventory tools in SAP

Accomplished annual budgeting and monthly/quarterly re-forecasting process with Sales reps. Provided ongoing tracking and reporting to sales reps of actual sales and inventory for increased visibility via Excel spreadsheets, Siebel and Business Objects BI reports

Streamlined quarterly pricing process with Business Development Managers for price strategy review and renewal. Reviewed client contracts to create / maintain rebate and accrual documents

Boosted supply chain efficiency by analyzing production reports with Supply personnel and recommending optimal inventory positioning/timelines; reduced transportation costs by selecting preferred logistics suppliers; analyzed inventory reports and conducted cleanup to reduce storage fees

Achieved Sales goals by ensuring inventory, pricing approvals, customer credit and logistics needs were available ; engaged cross-functional teams to meet deadlines; maintained productivity levels during SAP rollout

Strengthened customer relationships through efficient order management: validated purchase orders, maintained data integrity in Oracle Siebel and SAP, supplied requested documentation; resolved credit and invoicing issues

INTELLIGENT DECISIONS, ASHBURN, VA (Corporate restructure) May 2012 – Nov 2012

Order Services Specialist

Served on Federal Aviation Administration Service Level Agreement (SLA) contract team, tasked with ensuring on-time delivery of client technology purchases

Achieved SLA terms of high-volume contract and increased customer satisfaction by resolving client requests within required time frame; engaged cross-functional teams to resolve claims, returns and invoicing issues

Improved efficiency by validating data integrity upfront and systematically processing quotations, purchase orders, escalations and backorders in SharePoint and Sage systems

Supported Program Manager with SLA reporting, increasing visibility by creating and maintaining monthly client reports; attended weekly conference calls with Contracting Officer’s Technical Representatives; managed clients’ expectations

Elaine Hackett 703-***-**** Page 2/2


Assistant Manager / Buyer

Recruited by founder of start-up to provide leadership in Operations and Purchasing and charged with growing revenues

Achieved consistent revenue increase of 12% each year after developing and implementing the first overall Business Development strategy; built collaborative partnerships with vendors and customers to enhance organizational capabilities

Performed budgeting, forecasting and financial statement analysis, developed options and communicated recommendations to improve business efficiencies

Reduced expenditures and cost-of-goods, improving profit margins allowing for continued operations during recession; created quarterly newsletter to generate revenue while reducing advertising costs

Purchased for optimal margins; monitored inventory to ensure product availability; attended trade shows to source new products ; partnered with new vendors and evaluated performance; implemented quality control procedures

Additional Professional Experience


Assistant Manager / Buyer

Hired as part-time Sales Associate, promoted to Assistant Manager. Led Associate Team in successful retail operations


Network Administrator Assistant, Help Desk Technician, Production Control Clerk, Data Librarian, Mainframe Operator

Promoted to Network Administrator after initially serving as a Mainframe Operator and succeeding in a variety of roles

Administered mainframe connectivity at 24x7 data center for 600+ remote users in Europe and Middle East coordinating with Database Managers, Site Engineers and Procurement for new customer installations; provided communications support, most notably for Operation Desert Storm

Reduced Field Engineer service calls by 80% by troubleshooting and resolving first level user issues; escalated urgent incidents and tracked ticket progress until close-out; documented Standard Operating Procedures training manual


Bachelor of Business Management, University of Maryland University College, Adelphi, MD 2002

Languages: English; German conversational fluency


MS Office, Excel 2013 Intermediate Course, MS SharePoint, Oracle Siebel, SAP Enterprise Resource Planning, Business Objects, Sage, Help Desk L1 Technical Support

Additional Information

Held Top Secret/SCI security clearance

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