Customer Service Administrative Assistant

Arneth A. Powell

**** ******** ***** ***#***, Houston,Tx 77092/ 832-***-**** /*****************@*****.***

OBJECTIVE

I am seeking a position that will utilize my academic and professional knowledge, my previous work experience and skills. My career reflects strong work ethic, leadership, competency and dedication; excellent verbal and written communications skills.

WORK HISTORY:

05/2010 – 06/2016 – NY urological Associates - Surgical Coordinator New York, NY

• Coordinated surgeries for 9-10 physicians

• Communicated with physicians regarding their schedules

• Obtained authorization from insurance companies for surgeries, CT- scans, MRI and in-office procedures

• Communicated with patients to coordinate surgery date, arrange for pre-op testing,pre/post-op visits as per individual physician protocol

• Contact referring physicians prior to surgery to obtain pre-op orders needed for H&P or medical clearance

• Endures all pre-op orders are created and faxed to appropriate facility/hospital including labs, EKG, CXR, urine testing and other testing required per physician protocol.

• Meet and communicate with patient’s prior surgery to go over consent, surgical estimates, insurance authorization and out of pocket cost prior to surgery.

04/09 - 03/10 - Beth Israel Medical Center - Urology Department New York, NY

• Obtain authorizations for patients undergoing surgery, radiological and office procedures

• Charge posting and payment posting for insurance companies and self pay patients

• Verified eligibility, coverage, benefits and referrals for doctor visits

• Worked on all insurance denials and rejections

01/05 - 10/07 - The Educational Alliance, Inc. - Administrative Assistant New York, NY

• Entered charges and registrations for new members

• Handled withdrawals, cancelations and refunds

• Supervised supplies ordering and distribution for the company

• Entered class description and costs into computer system and website

• Supervised employees projects

07/02-01/05 - The Educational Alliance, Inc. - Fitness Monitor New York, NY

• Maintained rules and safety for fitness center

• Answered members questions on basic fitness

• Manage payments and payment plans

SKILLS:

• Excellent work ethics

• Proficient in customer service responsibility

• Experience and effective multitasking with superior office skills

• Fast learner and works extremely well under pressure.

TECHNICAL SKILLS:

Knowledge in MDE, IDX, ONTRAC, EAGLE, Excel, PowerPoint, MMF, Microsoft Word, ICD-9 CM, ICD-10,CPT 4 Coding Health Insurance Claims Processing, Medical Manager

EDUCATION:

2008-2009 / Sanford Brown Institute / Medical Billing and Coding

2001-2003 / Long Island University / Sociology

1998-2001 / Washington Irving High School

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