Erika Copeland

***** ******* ** ******, ** *****

469-***-****

ac5tc7@r.postjobfree.com

Professional Profile

Experienced Customer Service Specialist & Insurance Adjuster with management experience. Dynamic, experienced and

“people-centric” Insurance Adjuster with the education and experience to enhance and contribute to an organization’s success in the field of auto, property and casualty in regular business and total loss, and providing objectivity and integrity in inspecting insurance claims. Multistate licensure for resident and non-resident auto adjuster, property and casualty, public adjuster for the state of Texas as well as surrounding states. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Proficient in the following programs:

• Microsoft Word

• Lotus

• Excel

• Microsoft Outlook

• Taleo

• Microsoft Note

• Microsoft Visio

• CCC One

• NextGen

• Licensed Adjuster TX,MS,SC,NC,WV,LA, GA, KY, MI, MN, MT, OK, FL

• Texas Notary Certified

• Yardi

• Power Point

• Oracle

• Gracehill Training

• XactAnalysis

• Incontact Monitoring

• Salesforce

• Appfolio

• Sharepoint

• Avaya

• Guidewire

• OSIS

Professional Experience

T Bar M Wellness 04/2018- Present Front Desk

• Greet patients when they come into office

• Verify insurance benefits and coverage. Calculate payments

• Answer phone, take messages and return calls regarding treatment and appointments

• Assist doctors with schedules and appointments

• Keep office clean and stocked

Windhaven Insurance 01/2018 – 05/2018 Total Loss & PD Liability Adjuster

• Calculate and negotiate Total Loss Settlement

• Handle First and Third party coverages

• Obtain proper paperwork for title transfer according to state rules

• Investigate coverage and liability

• Obtain recorded statements and any info and documents needed to make claim decisions

• Assist and follow up with complex claims including multi vehicles and states

• Make prompt payments to appropriate parties

• Follow claim for entire claim life and assist customers where needed Elephant Insurance 08/2017- 12/2017 Total Loss & Level 3 PD Adjuster

• Create vehicle evaluations and present settlement to customers

• Obtain proper paperwork for title transfer according to state rules

• Investigate coverage and liability

• Obtain recorded statements and any info and documents needed to make claim decisions

• Assist and follow up with complex claims including multi vehicles and states

• Follow claim for entire claim life and assist customers where needed State Farm Richardson, Texas 04/2017- 12/2017 Claims Associate

• Work Total Loss claims

• Answer customer questions regarding the sale or retention of their vehicle

• Make sure we get all documents needs to settle claim

• Issue payments to customers and vendors as needed to complete claim Pilot Catastrophe Services/Allstate-Richardson, Texas 8/2015 – Present Team Lead/Total Loss Adjuster

• Worked as lead in salvage department and over Total Loss Adjusters

• Experience in Total Loss and Regular Business.

• Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing a claim file through to its completion.

• Issue payment to customer and vendors

DealerTrack Technologies Dallas, Texas, 09/2014-09/2015 Client Services Rep

• Answer incoming calls from current and new clients regarding products, services and issues as well as make outbound follow-up calls.

• Link client account information to elevate the client experience and simplicity of the product after researching and verifying all client info.

• Research resolutions to internal and client reported issues. Real Page, Carrollton, Texas, 05/2013-07/2014 Product Support Agent

• Assist clients with problems with their computers, software and daily functions of the programs we created.

• Answer questions and assist in training and knowledge for the clients.

• Handle password resets and system lock outs

Mastec Coppell, TX 01/2012-06/2013 Lead Dispatcher/Customer Care Agent

• Handle daily lead duties including running reports, watching the floor assisting agents with customers and answering any questions they may have involving processes, coaching and mentoring. Handle customer complaints, questions and inquiries before they are escalated to corporate.

• Create and implement ways to improve quality on the floor as well as with the customer concerns through training and Quality Assurance.

• In charge of dispatching schedules and routes to technicians through constant contact with the field and management.

Allstate-Richardson, Texas 8/2011 – 11/2011 Team Lead/Property Adjuster Assistant

• Team Lead of a team of 6-40 Adjuster Assistants with duties including delivering termination, handling payroll, coaching and mentoring.

• Provided scheduling details for adjusters daily appointments, building relationships with client customers (insured) and resolving issues between all parties..

• Dispatch claims to appropriate adjusters and monitor schedules Yardi Systems, Dallas, Texas 11-2010 – 11/2011 Customer Service Representative/Technical Support

• Answered large volumes of incoming calls, and assisted customers according to complaints, questions, and general inquiries. Handled maintenance requests and schedules for existing clients with specialty services.

• Assisted in training and Quality Assurance.

• Resolved issues before they escalated to second or third tier management. Toys R Us, Irving, Texas 06/2010-01/2011 Assistant Store Manager/Sales

• Provided customer service to internal and external customers while maintaining a “Pleasant Shopping” experience in each of the departments where I was assigned.

• Prepared daily, weekly and monthly reports and financial tracking. Duties also included actions involving agents that included interviewing and hiring new crew members, delivering termination, handling payroll, coaching and mentoring.

Real Page, Carrollton, Texas, 10/2008-09/2009 Offsite Leasing and Service Agent

• Processed and prepared applicant information for leasing approval.

• Served as liaison between corporate and clients as first tier quality control.

• Prepared daily, weekly and monthly reports and financial tracking of leased units and ancillaries. Handled maintenance requests and schedules for existing clients with specialty services.

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