Customer Service Administrative Assistant
Resume:
Jennifer Lynn Quick
Newark, DE 19702
**********@*****.***
With over 22 years’ experience in the customer service atmosphere, I am a highly organized, take charge type of person. I am able to multitask, handle stressful fast pace atmospheres and very effective with problem solving, getting to the root of the issues, finding resolutions and decision making skills with the ability to develop and implement effective action plans. I am a team leader, by providing motivation and training by example. I am committed to detail and doing the job right, the first time, with excellent communication and presentation skills. I am always up for learning new things that will future me and my experience as I grow with a company.
PROFESSIONAL EXPERIENCE
Dayka & Hackett, LLC – Wilmington, DE 2013- Present
Sales Coordinator, Importer
Manage, track incoming containers for the citrus and mango programs that enter both east and west coasts.
oWork with costumes broker on arrivals of containers, missing documents or late isf filings
Enter all manifests for containers, follow up with growers for missing documents, paperwork, ect
oMaintain public spreadsheets for each commodity/country (Chile, Brazil, Ecuador, Mexico, Peru, Uruguay, Italy, Guatemala, Africa, Spain, and Nicaragua)
Manage claims for east coast inbounds, obtaining market pricing, paperwork, and following up with vessel
carriers regarding claim requests and payment status.
Reconcile inventory between Famous database and outside storage facilities, follow up ensuring everything matches, clean up old inventory, work with Commodity managers resolving any issues
Process and invoice customers for east coast office sales personnel.
oInvoice customers via EDI, mailing, email and or fax.
Manage day to day office responsibilities and any task requested.
Work with outside warehouses with shipping issues, repack reports
Coastal Foods Inc, Houston, TX 2010 - 2013
Purchasing Manager
Responsible for all procurement and purchasing activities on assigned projects, interacting with vendors, suppliers and manufactures with purchasing raw materials and paper goods.
Maintaining inventory on hand for scheduled productions.
Costing out new projects, by researching for best and efficient pricing on materials, ingredients and availability.
Obtaining and keeping documentation such as nutritional facts, kosher certifications, and certificates of insurance and letter of guarantee on all materials inhouse.
Production Scheduler
Coordinating production schedules based on customer demand and purchase order requests.
Prepare production schedule for the production team on a weekly, to bi weekly basis, update and maintain and production changes to meet demands and requests.
Keeps updated information regarding production data reports, tracking efficiency and profits based on cost of materials and finished product, maintaining productions hours and overtime.
Responsible for expedites movements of freight, prepares airway bill of lading on freight from consignors and routes freight.
CSM Bakery Products, formally Camelot Desserts, Sugar Land, TX 2009 - 2011
Quality Assurance Coordinator
Responsible for Plant customer complaints, submitting investigations, filing claims and working with different departments for final resolutions and corrective actions.
Responsible for maintaining and document controlling all of the facility's Quality Assurance documents and training.
Works closely with Research and Development group, building, maintaining specifications for all current and new products that are produced within the facility. Document control each specification and keep up to date when changes occur.
oMaintains and created over 300 product specifications for the Houston facility in excel spreadsheets.
JENNIFER QUICK PAGE 2
Utilizes excellent organizational skills in Excel and Word to obtain document control, creating and maintaining specifications, reports and customer complaints.
Is responsible to work with Plant Scheduler and Production Supervisors to ensure specifications are ready and available for following day production.
Maintains data spreadsheets for reports, tests and studies performed by QA Technicians, submitting weekly, monthly reports to Corporate.
Work closely with scheduling and coordinating plant audits, BRC and HCCAP.
BLACKBOX NETWORK SERVICES, formerly NextiraOne, Sunrise, FL / Houston, TX 2000 – 2008
Project Coordinator 2005 – 2008
Provided focal point for installation and information requests received from customers/buyers, Project Managers, District Service Managers and others. Planned, scheduled, coordinated and reported all activities that occur within a Project, District, Region or nationally. Appointed as single point of contact to customers and internal personnel for the duration of an installation, implementation, billing, and on any ongoing installation and upgrade projects. Managed projects, controlled and managed the budgets and hours, and coordinated sub contractors and field technicians assigned to the project.
Managed a tremendous aggressive workload with many sliding scale deliverables.
Utilized excellent organization skills, Excel and other tools, to ensure all jobs are current, on budget, as well as, managing ICOs and partner costs.
Utilized Clarify, PeopleSoft Tools and Citrix applications to enter new jobs, or close and receive subcontractor purchase orders.
Principal accountabilities include As Sold/As Installed targets, which successfully managed to the +/-5% target.
Successfully managed assigned Job Description, transitioning from solely managing Data technology related installation to TDM and VOIP phone systems deployments.
Assigned by Perot systems, a Qwest account, to be their single point of contact delivering the Black Box labor as required, providing exceptional customer satisfaction focus.
Worked independently, while successfully meeting timelines and project objectives.
Recognized for excellence in job performance by large customers, such as: Qwest Communications, AT&T Solutions, USLEC/Paetec, Broadwing/Level 3, Countrywide, Cisco, Fiserv and Northrop Grumman.
Service Associate, 2000 – 2005
Handled inbound customer and technician calls; created service tickets and dispatching tickets to appropriate queues based on customer’s equipment and problem; assisted customers with concerns or questions; handled any escalations the customer calling may have and implemented appropriate action to ensure customer satisfaction; dispatching / scheduling technicians to complete service requests and new installations and followed up completion of jobs were as requested; and notifying customer of any issues with jobs; trained all new associates to the department, and assumed any task assigned by management or my peers.
Used Clarify, Remedy, SIMs applications to enter inbound customer service.
Transferred from Sunrise, FL to Houston, TX to train all new customer service and dispatch agents, and continued role as Service Associate/Dispatcher.
EDUCATION
High School Graduate, JP Taravella High School, Coral Springs, FL, 1994
COMPUTER SKILLS
Famous / Clarify - Front Office / Remedy/ SIMs-Reflections / People Soft / Microsoft Office (Word, Excel, PowerPoint, Front Page) / Windows 95-NT-ME-2000-XP-7-Vista / 55WPM / Chart Runner / DataPax
REFERENCES ARE AVAILABLE UPON REQUEST
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