Customer Service Staff

ROXANNE Marsh

**** **** *** **, ************, IN, 46239

219-***-**** *************@*****.***

Professional Review

Multifaceted and goal-oriented administrative professional adept at providing administrative direction and office operational strategies critical to organizational success.

Innovative and reliable leader with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills proven track record to thrive in busy environment with positive results.

Previously supported CFO through personal document management, calendar organization and collateral preparation for meetings. Slashed payroll/benefits administration cost by negotiating pricing and fees, while ensuring the continuation of enhancements of service.

Looking to utilize my ability to establish and maintain productive relationships across all organizational levels for employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, records management, audits and HR policies and procedures.

Experience

Installation Operations Supervisor

Lowes CPO Indianapolis

4/1/2016 to Present

Coach and Mentor Coordinators

Monitor team members using key progress indicators to gauge productivity (KPIs)

Prioritize coordinators workload, based on need, days aged, and customer engagement

Instruct and coach team members on proper protocol for managing client relationships

Build strong rapport with contractors, installers and 3rd party vendors

Accurately oversee creation of purchase, work, and change orders

Proactively Identify operational needs and seek solutions

Assist with goal setting and regularly review employee performance

Manage multiple projects at various stages from sale to completion

Organize cross-training opportunities and provide cross-departmental information when necessary

GM Operations & Education Supervisor

Tricoci University of Beauty Culture

07/2013 to 05/2015 in Fishers, IN

Increase staff productivity and compliance by training and developing teachers

Proactively identify education and operational department needs and seek solutions

Accurately oversee inventory ordering in all departments

Hiring team members and communicate and track retailing goals

Track and communicate retailing goals and lead student and staff to obtain

Create strategies to achieve student salon revenue goals

Arranged travel, visas, agendas, necessary contacts and country information

Director of Operations

PJ'S College of Cosmetology

08/2011 to 07/2013 in Indianapolis, IN

Teach Curriculum in student classroom

Support directors and supervise staff across 5 Indiana campuses

Implement protocol to improve effectiveness,

Coordinate staff meetings and organize continuing education for staff

Maintain budgetary goals through organization, inventory control, and marketing

Lab Technician/Optician

North West Indiana Eye & Laser

05/2004 to 07/2009 Indianapolis, IN

Fabricated Dr. written prescriptions into plastic lenses

Patient work ups

Insurance billing

Ordered inventory for lab and frames for purchase

Overall patient care

Competencies

• Organizational Leadership

• HR Policies & Procedures

• Staff Recruitment & Retention

• Staff Management

• Employee Relations

• Business Development

• Strategy Creation & Implementation

• Staff Training & Development

• Customer Service

• Operations Management

• Client Relations

• Policies & Procedures Compliance

Education

License:

Instructional License

PJ's College

Indianapolis, IN

Technical:

Cosmetology

Aveda

Indianapolis, IN

Certificates:

Administrative Technology

Indianapolis, IN

American Board of Optometry

Indiana University

Indianapolis, IN

Diploma:

Business Magnet

Edison High School

Lake Station, IN

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