Sales Customer Service

RECHELLE C. ANAQUE

Bldg. No.* Al Khaleel St.

Al Hilal, Doha, Qatar

E-Mail: *************@*****.***

Mobile Qatar: +974-********

Objective: To work in an institution where I could apply my experience, develop my skill and obtain career advancement.

Work Experience

Sales Supervisor

Abu Issa Holdings (Karisma Cosmetics, Dec. 2016 up to present).

Supervise daily operation and guide the team

Place order to avoid out of stock situation

Ensure high standard in customer service and handles customer complaints.

Received orders and make sure it is all updated in the system.

Make weekly schedule to make sure that shop has enough staff

Maintain a good visual merchandising.

Prepare monthly sales report and feedback to Operations Manager and Brand Manager.

Counts cash sales and check daily sales report.

Achieve the monthly sales target in the store.

Ensure promotions are accurate and up to company standard.

Monitor competitor’s activities.

Store Assistant

Abu Issa Holdings (Highland perfume section and Karisma Cosmetics, Sept 2011 up to Nov.2016)

Ensure that customers are satisfied with our services and properly informed about the products they are purchasing.

Accept payments and make daily sales report at the end of the day.

Order to the supplier for the items needed in the shop

Weekly inventory to lessen discrepancy and losses.

Make sure that the items (perfume and make-up) are properly merchandise and well stocked.

Rearranging window display every week to attract more customer

Informed the customer about the promotion and make sure that it’s properly advertised to generate sales.

Makes gift basket to encourage customer to buy especially during holiday to meet monthly sale target.

Plan marketing strategy to liquidate slow moving items or aging stock.

Prepares monthly sales report, proposed target, customer feedback and suggestion to improve our services and sales.

Receive and display items and update to the system.

Attend training provided by suppliers.

Beauty Advisor

Abu Issa Marketing and Distribution, (Nivea Cosmed Jul.2007 up Aug.2011)

Introduce and gives information to customers about the product.

Coordinate with school or company where I can conduct actual sampling for their various events.

Makes monthly report including sales, competitor’s activities and feedbacks from customers.

Ensure that the product has its proper shelf page and monitor its expiry date.

Store Representative,

Rustan Marketing Corp., (Consumer Goods Div., Nov.2006 to Apr. 2007)

Have complete responsibility endorsing products to different outlets.

Establish, develop and maintain good business relationship with current customers (Branch manager and purchasing officers).

Look for prospective clients to generate new business for company products.

Supply the company with oral and written report for customer feedback and competitors activities.

Organize weekly plan to visit current and prospective customer to follow up additional concern, order and introduce new product.

Answer questions or give complete details about the company product.

Make sure that the signed contract of current customers is being followed. And the products are properly merchandise.

Plan sale strategy to meet weekly target.

Bookfair Coordinator

Scholastic Philippines, (Jun.2006 to Oct.2006)

Complete responsibility in coordinating bookfair in school events in various schools.

Merchandise products on shelves and counters.

Responsible in any sales transaction and makes sales report.

Building good relationship with School Heads or principal to get continuous support and repeat business with them.

Promo-Girl

Rustan Marketing Corp. (Consumer Product Div.Dec.2005 to May 2006)

Worked as a roving promoter for consumer products such as Citre Shine, Dep, and Wella etc.

Endorsing product and booking extra space in different retail store.

Merchandise products as per the brand and our company standard.

Monitoring the off take to maximize sales for next purchased order.

Maintaining sales report for future reference.

Call Center Representative

Citibank (800 Aces, Sept.2004 - Dec.2004)

Provide assistance in customer’s inquiries regarding credit cards thru phone.

Offers and encourage prospective client to apply for Citibank credit cards

Sales Consultant

Rustan Marketing Specialist Inc. (Marks & Spencer, Sept.2003 –Mar.2004)

Provide assistance and suggestion to customers what are appropriate for their needs.

Gives information regarding the product they want to purchase.

Inquires at any of our branches the availability of products to help the customer find specific item they want to purchase and reserved it for them.

Sells and suggest different product that the customer might possibly need to increase sales.

Keeping data based of customer for updates of new collection.

Training and Certificates :

Vision I Blue Salon (2010)

Excellence in Customer Service Blue Salon (2010)

Winning in the Store Beiersdorf Middle East

FZCO (2008)

Merchandising Workshop Beiersdorf Middle East

FZCO (2007)

Best Promoter 2008 Golden House

Best Promoter 2010 Abu Issa Marketing &

Distribution

EDP (Employee Development Program ) Abu Issa Holdings(2016)

People Management Abu Issa Holdings(2016)

Talent Development program

Supervisory Level November 2017

Mozoon Ambassador AIH 2017 & 2018

Education:

1996-2001 – 4th Year College

Industrial Engineering

Rizal Technological University

Boni Avenue Mandaluyong City, Philippines

2001-2002 – Vocational Pattern Cutting and Design

International Correspondence School

Philippines Franchise Learning Service Inc.

Pasig City, Philippines

Personal Details:

Date of Birth: 5th March 1980

Nationality: Filipino

Passport No: EC7328115

Driving License: light vehicle

Languages Known: English & Filipino

Computer Knowledge: MS-Excel, MS-Word

I hereby acknowledge that the above statements are true and correct to the

best of my knowledge and belief.

Rechelle C. Anaque

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