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Customer Service Human Resource

Location:
Scottsville, NY, 14546
Posted:
June 11, 2018

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Resume:

Stephen T. Leasure

ac5t6m@r.postjobfree.com 585-***-**** 610 North Rd, Scottsville, NY 14546

SIMON GRADUATE SCHOOL OF BUSINESS AT THE UNIVERSITY OF ROCHESTER

Master of Business Administration

Concentrations in: Entrepreneurship, Operations Management-Manufacturing, and Operations Management-Services

HUNTING TACTICAL LLC 2014-Present

Founder/CEO

Branded, Developed, Patented, and successfully brought to market a revolutionary new rifle stock design.

Identified a niche market due to regulation changes.

Established critical vendor relationships, streamlined logistical manufacturing and operations.

Negotiated and secured sales contracts with major companies such as Remington Outdoor Company.

Prepared and presented all Accounting, Business Strategy, Financial, Pricing, Product Analysis and Reporting; for review by the company Board.

Prepared in-depth business analysis and presented to various Venture Funds for investment.

Implemented LEAN business operations; outsourcing non-critical functions to strategic business partners.

Developed a unique proprietary multi-vendor inventory control database, using VBA Access coding and extensive Excel knowledge.

Successfully implemented an agile business model to fill the market need.

Performed a wide variety of Customer Service functions, creating a competitive advantage, generating an externality effect and creating a sustainable business model.

PAYCHEX, INC. 2007-2018

Sr. Retirement Services Product Integrity Analyst

Provided operational analysis and reporting, using SQL and VBA database coding, to upper management for prioritization of resources and assisting with departmental budget preparation.

Created, implemented and managed the PPA restatement process successfully complying with IRS regulations and restating all 60,000+ Retirement Services clients; generating revenue in excess of $16M.

Utilizing a wide variety of resources created and managed a quality assurance team of Form 5500 subject matter experts to ensure the highest standards were met.

Managed Quarter End production team through empowerment and strategic use of team member abilities.

Raised standards, conducted personnel evaluations and developed team members to ensure high expectations were met.

Managed resources for the QE production process resulting in a 50% reduction in processing time, improved reporting, cost savings of greater than $50,000 annually and a superior product for clients.

Actively participated in concurrent agile projects with multiple Human Resource Services products, as a subject matter expert and a single point of contact; to ensure that the needs of the business units, regulatory agencies and clients were met with the utmost efficiency and quality.

NEW YORK ARMY NATIONAL GUARD 2000–2007

Sgt, Team Leader - Light Wheeled Vehicle Mechanic

Coordinated and Supervised up to 10 team members for delegation of maintenance and repair of all wheel classed military equipment (cost of vehicles up to ~$700,000 - $800,000).

Conducted performance appraisals and developed personnel for advancement.

Utilized positive motivation and incentives to drive platoon productivity and standards.



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