E.CHARLOTTE JONES

**** ******* *****, ********, ** 63132 • Cell: 314-***-**** • ac5t67@r.postjobfree.com

Professional Summary

Medical biller with background in billing and collections, records management and maintenance and

appointment setting. Desires a role in a medical office environment. Medical billing and coding specialist with

over 30 years providing administrative and patient support in hospital and medical office settings. Advanced

knowledge of private insurance processes and codes. Medical Billing Administrative Assistant

Skills

Billing and collection procedures expert CMS-1500 Billing

Familiar with commercial and private insurance CPT billing

carriers ICD .9 knowledge

Patient chart auditing ability

Insurance and collections procedures

Understands insurance benefits

Office management professional

Excellent problem solver

Resourceful and reliable worker

Close attention to detail

Adept multi-tasker

Office support (phones, faxing, filing)

Excellent verbal communication

Work History

Medical Biller And Collector, 02/2005 to 12/2015The Heart Speciality – St Louis, Mo

Did billing for a multi groups of cardiologist. In charge of filing claims electronic and the did followup on those

that did not go correctly and corrected and refile. Followup on claims that were submitted for payments by

phone or by their websites. Worked claim denials for needed information . Contacted patients for needed

information necessary to get claims processed as well as to aid them in setting up payments. Also worked the

accounts that needed to be turned over for collections. HIPPA conpliant .

Medical Secretary billing, 09/1988 to 12/2005Missouri Orthopedics – St Louis, Mo

Did billing for three orthopedic surgeons. Handled billing from entering the patient information in the computer

to collection. Ran claims electronically using medical manager. Once claims were ran did any necessary

correction on those denied and refiled. Contacted the various carriers for status on claims. If claim was denied

supplied any necessary information needed to get claim processed.

Do any appeals necessary to get those claim processed. Handled work comp claims in getting necessary

authorziations . Working with the adjuster. Posted patient payments as well as lockbox payments. Contacted

patients to help them setting up any payments. Sending claims to collection when necessary. Also help office

manager with credentialing physicans with the insurance carriers. Also helped in payroll.

Billing Clerk, 02/1977 to 09/1989St. Luke's Hospital – Chesterfield, MO

Did inpatient billing on the hospital charges for all carriers including work . Downloaded charges that were

entered and scrub them for errors and file electronically. Ran daily reports for any errors. Posted payments

received and reply for any information needed from the insurance. Took calls from patients regarding their

billing and set up payments. Set up accounts to go to collection. HIPPA compliant.

Education

Associate of Arts: EDUCATION, 1974Saint Louis Community College-Meramec - St. Louis, MO

References

Bessie Conner 314-***-**** co-worker

Crystal Kuene 314-***-**** co-worker/supervisor

Elaine Clayton 314-***-**** co-worker

Robyn Doerer 314-***-**** co-worker

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