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Medical Front Desk

Location:
Midrand, Gauteng, South Africa
Salary:
R8000,00
Posted:
June 11, 2018

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Resume:

CURRICULUM VITAE

MAGDA NEL

Full Name Magdalena

Maiden Name Meyer

Surname Nel

Known As Magda

Phone number 079-***-****

Nationality South Africa

Date of Birth 22 April 1968

Languages Afrikaans/English

Driver’s license Code B

Address Johannesburg

E-Mail ac5t5o@r.postjobfree.com

Gender Female

Health Excellent, Non-smoker

SECONDARY EDUCATION DETAILS

Die Burger Hoerskool

Johannesburg

Subjects Afrikaans

English

Typing

Accounting

Biology

Mathematics

Other Qualfications

Reception course

Course in switchboard

Solomed

Good X

MediMass

Elixir

AS 400

Computer Skills

MICROSOFT WORD

MICROSOFT EXCEL

MICROSOFT OUTLOOK

INTERNET

FAXES

PHOTOCOPIES

FILING (Alphabetical & Numeric)

QEDI

BACKUPS

AS400 program

RINO 2011

ELIXIR 2010

MEDIMASS

GOOD X Medical Aid program

SOLOMED

EMAIL

SCAN

PRINTING

TYPING

EMPLOYMENT HISTORY

COMPANY NAME DR JOHAN VAN DEN BERG

TYPE OF FIRM GENERAL DOCTOR

DATES OF EMPLOYMENT JANUARY 1987-APRIL 1988

POSITION HELD RECEPTIONIST

Duties:

Managing of the switchboard with 3 (three) lines

Make Appointments for patient to see dr.

Patient complete medical aid history

Open file for new patient

Getting out all the patient files for the day

Patient pays cash after seeing the doctor.

Banking the money every day print out balance sheet list for Dr

Computing and managing of all payments

Filing

Closed the room’s after all the patient left and clean up for the next day

Draw all patient files if doctor need

Manual processing of patient record

Taking messages

Reason for leaving - Husband transferred to Pretoria

EMPLOYMENT HISTORY

COMPANY NAME BETTA ESTATE

TYPE OF FIRM ESTATE AGENTS

DATES OF EMPLOYMENT OCTOBER 1989-FEBRUARY 1991

POSITION HELD RECEPTIONIST/ADMINISTRATOR

Duties:

General Office work Correspondence

Switchboard

Telephonically liaise with clients and Lawyers w.r.t Contracts and registrations.

Make appointments for the agents to take people out to see houses and do rentals

M.L.S Transactions and placement of stock on website

Bond Applications

Calculate commission

Responsible for Petty cash

Prepare ads. and fax to newspapers

Type letters with regards to follow up on bonds - how long it will take for bond approval

Bond transfer and other cost calculations including property tax, follow up on water & lights payments which need to be up to date

Reason for leaving – too much weekend work was compromising family commitments and my son was 1 year old

Reference: TRISH 012-***-****

EMPLOYMENT HISTORY

COMPANY NAME PUBLIC ASSOCIATION

TYPE OF FIRM SEMI GOVERNMENT

DATES OF EMPLOYMENT MARCH 1991 – FEBRUARY 1998

POSITION HELD DATA CAPTURER

Duties:

Process Nascor loan applications and capture on computer

Member resign and change of address

Telephonic Queries

Data capturing

Telephonic enquiries regarding client (member) payments

Reconciliation of SAPS payments lists to check client payments and membership

Balance sheet

Switchboard relay

Reason for leaving - better financial prospects and to learn further

Reference: Mrs Ina Kuhn 012-***-****

EMPLOYMENT HISTORY

COMPANY NAME BARNARD ACCOUNT SERVICES

TYPE OF FIRM DOCTORS ACCOUNTS

DATES OF EMPLOYMENT APRIL 1998 – DECEMBER 1998

POSITION HELD RECEPTIONIST /ADMIN CLERK

Duties:

Open files every day for new patients and start billing

Special billing for theatre time of doctor

Collect account data and submit account to Medical Aids and to Patients

Regular liaising with Med. Aids regarding member’s limits and membership numbers.

Rectify mistakes on Mass program and submit to QEDI (for medical aid to authorise payments)

Daily update of information on system electronically on QEDI system.

Account reconciliations.

Admin work and Filing

Liaise with Med Aid regarding outstanding payments and also with patients regarding outstanding accounts.

All payments from Medical Aids and patients updated on system.

Deposit of Cash and Cheques collected.

Accounts, billings, statement reconciliations

Phone medical aids on daily basis for authorisation of hospital admittance

Cash payments and credit cards

Barnard account services closed down after aeroplane crash in the Drakensberg wherein CEO passed away

EMPLOYMENT HISTORY

COMPANY NAME PRETORIA EYE INSTITUTE

TYPE OF FIRM PRETORIA EYE HOSPITAL

DATES OF EMPLOYMENT JANUARY 1999 – MAY 2001

POSITION HELD OPTOMETRY ASSISTANT

DR E MEYER, DR PIET VAN RENSBURG, DR WOUTER SMITH, DR CATHY BRIDGENS, DR VAN DER MERWE,

Duties:

Communication very important –patient counselling is required in order to promote a positive state of mind prior to surgery

Make copy of the medical aid card and I.D for the medical aid

Draw patient files for appointments, check to see if eye test is required, perform refraction test if needed, determine reason for patient visit, make notes for the doctor, prepare the eye for detailed inspection by doctor using cyclomidril

Prepare patient for theatre and inform patient about operation procedure.

Order appropriate medication for patient, determine quantities for take-home

Handover authorization of medication for patient to qualified sister

Phone medical aid for authorisation of procedures

Accounts, billings, statement reconciliations

Collections

Pack doctor’s case / check packed equipment for doctors attending the clinics.

Clean Instruments, tidy up the consulting rooms at the end of each day.

Pack of medications for cataract surgery

Financial / Administrative -

Phone medical aid for authorisation of procedures

Debtors and Creditors.

Authorisations from Medical Aids

Payment arrangements for private patients

Preparing of daily deposits and payment to Bank

Petty Cash

Reconciliation of bank statements

Posting of accounts to Medical Aid and Patients

QEDI overnight transfer via modem. Next morning print QEDI list and verify date of birth, medical aid no., dependant code. Phone client and confirm the Med. Aid no. date of birth ECT.

Rectify mistakes on Mass program and submit to QEDI (for medical aid to authorise payment) Phone the medical aid to confirm that claim is processed.

Reference: Elrika Practise Manager Tel: 012-***-****

EMPLOYMENT HISTORY

COMPANY NAME MEDISCOR PBM

TYPE OF FIRM MANAGED HEALTH CARE

DATES OF EMPLOYMENT JUNE 2001-JUNE 2007

POSITION HELD SWITCHBOARD/RECEPTIONIST

Duties:

Alcatel Switchboard

Coordinate email for out of office staff

Receive clients

Prepare boardroom for meetings

Booking of boardroom meetings between MD and rest of company

Assist with batch claim processing

Loading of batch claims from super user

Fixing on system all data for the day sent by medical mass, the prescription member or dependant allocation for the quantity of the member

Loading of new ICD 10 codes and record new medication using Excel

Reference Hannelie Joao 012-***-****

Christo Rademan

EMPLOYMENT HISTORY

COMPANY NAME DR SASA MARKOVICS

TYPE OF FIRM TRAUMA SURGEON

DATE OF EMPLOYMENT JANUARY 2008 – SEPTEMBER 2010

POSITION HELD RECEPTIONIST/ADMIN

Duties:

New patients- open file on Elixir

Make copy of I.D and medical aid card

Consolidate billing info after patient visit to doctor

Typing of medical aid reports and motor vehicle accidents reports

Sick notes for Foreign patients as well & follow-ups on fitness for return flight.

Booking theatre list various operations

Phone medical aid, give them the ICD10 codes, give the list to theatre and reception for patient bookings

Patient authorizations for hospital room & theatre prior to patient arrival – Time-outs handling of these authorizations with correct detail to ensure immediate medical attention upon arrival.

ICD 10 codes

Maintenance and cleaning of doctor’s rooms in the afternoon.

Quantity control of rubber gloves & plasters.

Cleaning of doctor’s instruments.

Phone patient to confirm appointments for the following day

Sending out of statements via email

WCA claims

Make sure all the claims forms is completed and that doctor did signed

Reference: DR SASA MARKOVICS 011-***-****

EMPLOYMENT HISTORY

COMPANY NAME PRETORIA EYE HOSPITAL

TYPE OF FIRM EYE SPECIALIST

DATES OF EMPLOYMENT OCTOBER 2010-FEBRUARY 2011

POSITION HELD RECEPTIONIST FRONT DESK

Duties:

Open new patient files

Billing of account

Take payments cash or credit card from patient

Give statement to patient

Refraction tests on patient’s eyes

Theatre document preparation according patient medical history

Determine patient glasses/contact lens prescriptions using lens meter

Theatre bookings for eye operations

Patients need to fill in forms and specify which medication they are currently using

Patients are at the hospital at 6am for surgery and discharged the same day

Patients must sign the hospital information forms prior to surgery

Visual Field testing

Handing over patient with file to sister

Following –Up outstanding accounts

Phone medical aids for late payments

Take messages for doctor

Phone patient back

Answering of telephones

Booking appointments

Making copies of patient I.D and medical aid card

Draw files

Do filling

Reference: Sister Fourie Tel: 012-***-****

EMPLOYMENT HISTORY

COMPANY NAME COID SUPPORT

TYPE OF COMPANY WCA

DATES OF EMPLOYMENT APRIL 2011-AUGUST 2011

POSITION HELD DATA CAPTURE/ADMIN CLERK

Duties:

Pre-pare compile and sort documents for capturing

Verify of data and making corrections where necessary

Obtain further information in order to complete

Enter data from sourced documents into prescribed computer data base, files and forms

Print information when required

Handle telephonic queries

Send documents to W.C.A

Reference: Kwanele Booi Head of department 012-***-****

Christo de Wet CEO

EMPLOYMENT HISTORY

COMPANY NAME IMPACT HEARING

TYPE OF FIRM HEARING AIDS MANUFACTURES

AUDIOLOGIST

DATE OF EMPLOYMENT SEPTEMBER 2011-APRIL 2012

POSITION HELD RECEPTIONIST/ADMINISRATOR

Duties:

Making appointments for the patient

Answering of phone calls

Managing accounts

Pre – authorization for hearing aids phone medical aid and have codes by hand

Open new files

Making I.D copy and medical aid card

Cleaning of practise rooms

Phone patient if hearing aid is at the rooms making follow up appointment

Draw of files

Filling

Faxing

Emails answer and send

Cleaning of auditory equipment (e.g. ear tips, headphones)

Assisting with sale available accessories

EMPLOYMENT HISTORY

Company Name DR WILLEM EMMENIS

Type of firm PSYCHIATRIST

Dates of Employment MAY 2012 – JANUARY 2013

Position Held RECEPTIONIST

Duties:

•Daily opening of new patient files on Elixir

•Answer phone calls and schedule appointments for patients at Auckland Park or Akeso Alberton and provide directions to clinic.

• Update the diary on email for appointment notification to doctor

•Daily sms reminders via email for appointment dates and times, using the internet

•Draw files for doctor and make copy of diary on daily basis

•Daily filing of patient records

•For prescriptions to be faxed, verify repeat status and obtain doctor’s signature on prescription prior to faxing it to pharmacy. After faxing the prescription, confirm receipt thereof and notify patient that medication can be collected

•Follow up on appointments that are recorded in doctor’s diary

•Daily patient reports are placed with patient files in doctor’s office

•Account reconciliations

•Billings, using previous day’s appointment list provided by doctor and recording of entries in the Elixir system

•Daily sending of claims to QEDI

•Following up on medical aid outstanding payments with the medical aid

•In cases where short payment from the medical aid occurs, resulting in the account not being settled in full, a note to this effect is made in the patient’s file. These patients are then contacted with an explanation as to why the account was not settled in full by the medical aid and confirmation of the method to use in sending the statement of account to these patients is obtained from them.

•Patients issued with receipts at time of payment.

•Excel spreadsheet is updated with payments received.

•Cash received is placed in the safe with a note indicating for which patient payment was received

•Weekly account reconciliations together with doctor

•Billings, using previous day’s appointment list provided by doctor and recording of entries on the system

•Phone medical aid for outstanding payments

•Check bank statement for patient and medical aid payments

•Phone medical aid for pre-authorization of admissions to hospital and enquire about patient’s hospital treatment cover period

•Provide information to patients concerning what to take with to hospital and other information required by patients such as information on rules and visiting times

•Phone the nursing station to book a bed

•Accurate communication between the Dr and patient is very important and therefore any message conveyed to the patient by the PA needs to be done with the utmost accuracy

•Updating of accounts to reflect payments prior to posting or emailing statements to patients

•Weekly account reconciliations and following up on unsettled accounts. Patient files updated accordingly. Accounts outstanding for more than 120 days handed over to collection agency.

•Statements of account are treated confidentially and therefore discretion is applied in the method to use in handling and sending such documentation to ensure that it will not be intercepted by a third party, given the sensitive nature of the patient’s treatment.

•Weekly meeting with doctor on Friday afternoons for discussion of accounts

•Monthly patient file processing

•Opening of new patient files daily on Elixir

•Billing with ICD10 codes

•Emailing of accounts with detail from Elixir system together with letter to patient.

•Daily and weekly follow up of accounts. Dr kept informed on status of accounts

•Unlock and lockup of practise and forwarding of incoming landline calls to my cell number at closing time

Reference: DR Willem EMMENIS 011-***-****

EMPLOYMENT HISTORY

Company Name Adrian Singh

Type of firm Medical Orthotics and Prosthetics

Dates of Employment June 2013- February 2014

Position Held Debtors clerk

Duties:

•Answering of phones make appointments

•Billing with ICD 10 codes

•Drawing of files

•Open new files from hospital sticker

•Update of new price list for patient and medical aids

•Consolidate medical aid statements with payments on Elixir system

•Record short payments, phone patients (up to 50 per day) for collection of outstanding funds and send statements via email and postal mail. Statements for outstanding accounts sent to patients

•Write letters for collection purposes

•Perform collection activities for private and medical aid patients as well as the medical aid.

•Receive payments resulting from collection activities

•Handover unpaid accounts for legal action

•Answer telephonic queries from patients regarding their accounts

•Answer email queries

•Compile monthly report on all accounts for the doctor

•Record new patient files on the system

•Perform switchboard and reception stand-in duties

•Monthly stocktaking activities

•Wheelchair rental administration tasks

•Stock replenishment

•Take messages and phone patient back after spoke to Adrian about the patient or get patient on the line for him

Reference: Adrian Singh 011-***-****

Terry Singh

EMPLOYMENT HISTORY

Company Name Dr Rosario Lamparelli

Type of firm Cardiologist

Dates of Employment June 2014- February 2018

Position Held Receptionist/Administrator

Duties

Answering of phones make appointments

Doing Pacemaker clinic booking on Friday

Doing theatre bookings

Billing with ICD 10 codes

Drawing of files

Filling of reports and blood results

Open new files from hospital sticker

Perform collection activities for private and medical aid patients as well as the medical aid.

Update W.C.A claims

Receive payments from patient

Handover unpaid accounts for legal action

Answer telephonic queries from patients regarding their accounts

Answer email queries

Compile monthly report on all accounts for the doctor

Typing of reports for doctor

Send reports out to patient and to doctors

Faxing of email prescription to pharmacy

Cleaning of doctor room between patient

Make coffee and lunch for doctor at 12h00

Open and close of rooms

Listen to messages on answering machine

Forward of phone calls

Update patient’s file everyday

Phone patient day before appointment

Filling of files daily and blood reports

Take messages and phone patient back after spoke to doctor about the patient or get patient on the line for him



Contact this candidate