Medical Front Desk
Resume:
CURRICULUM VITAE
MAGDA NEL
Full Name Magdalena
Maiden Name Meyer
Surname Nel
Known As Magda
Phone number 079-***-****
Nationality South Africa
Date of Birth 22 April 1968
Languages Afrikaans/English
Driver’s license Code B
Address Johannesburg
E-Mail **********@*****.***
Gender Female
Health Excellent, Non-smoker
SECONDARY EDUCATION DETAILS
Die Burger Hoerskool
Johannesburg
Subjects Afrikaans
English
Typing
Accounting
Biology
Mathematics
Other Qualfications
Reception course
Course in switchboard
Solomed
Good X
MediMass
Elixir
AS 400
Computer Skills
MICROSOFT WORD
MICROSOFT EXCEL
MICROSOFT OUTLOOK
INTERNET
FAXES
PHOTOCOPIES
FILING (Alphabetical & Numeric)
QEDI
BACKUPS
AS400 program
RINO 2011
ELIXIR 2010
MEDIMASS
GOOD X Medical Aid program
SOLOMED
SCAN
PRINTING
TYPING
EMPLOYMENT HISTORY
COMPANY NAME DR JOHAN VAN DEN BERG
TYPE OF FIRM GENERAL DOCTOR
DATES OF EMPLOYMENT JANUARY 1987-APRIL 1988
POSITION HELD RECEPTIONIST
Duties:
Managing of the switchboard with 3 (three) lines
Make Appointments for patient to see dr.
Patient complete medical aid history
Open file for new patient
Getting out all the patient files for the day
Patient pays cash after seeing the doctor.
Banking the money every day print out balance sheet list for Dr
Computing and managing of all payments
Filing
Closed the room’s after all the patient left and clean up for the next day
Draw all patient files if doctor need
Manual processing of patient record
Taking messages
Reason for leaving - Husband transferred to Pretoria
EMPLOYMENT HISTORY
COMPANY NAME BETTA ESTATE
TYPE OF FIRM ESTATE AGENTS
DATES OF EMPLOYMENT OCTOBER 1989-FEBRUARY 1991
POSITION HELD RECEPTIONIST/ADMINISTRATOR
Duties:
General Office work Correspondence
Switchboard
Telephonically liaise with clients and Lawyers w.r.t Contracts and registrations.
Make appointments for the agents to take people out to see houses and do rentals
M.L.S Transactions and placement of stock on website
Bond Applications
Calculate commission
Responsible for Petty cash
Prepare ads. and fax to newspapers
Type letters with regards to follow up on bonds - how long it will take for bond approval
Bond transfer and other cost calculations including property tax, follow up on water & lights payments which need to be up to date
Reason for leaving – too much weekend work was compromising family commitments and my son was 1 year old
Reference: TRISH 012-***-****
EMPLOYMENT HISTORY
COMPANY NAME PUBLIC ASSOCIATION
TYPE OF FIRM SEMI GOVERNMENT
DATES OF EMPLOYMENT MARCH 1991 – FEBRUARY 1998
POSITION HELD DATA CAPTURER
Duties:
Process Nascor loan applications and capture on computer
Member resign and change of address
Telephonic Queries
Data capturing
Telephonic enquiries regarding client (member) payments
Reconciliation of SAPS payments lists to check client payments and membership
Balance sheet
Switchboard relay
Reason for leaving - better financial prospects and to learn further
Reference: Mrs Ina Kuhn 012-***-****
EMPLOYMENT HISTORY
COMPANY NAME BARNARD ACCOUNT SERVICES
TYPE OF FIRM DOCTORS ACCOUNTS
DATES OF EMPLOYMENT APRIL 1998 – DECEMBER 1998
POSITION HELD RECEPTIONIST /ADMIN CLERK
Duties:
Open files every day for new patients and start billing
Special billing for theatre time of doctor
Collect account data and submit account to Medical Aids and to Patients
Regular liaising with Med. Aids regarding member’s limits and membership numbers.
Rectify mistakes on Mass program and submit to QEDI (for medical aid to authorise payments)
Daily update of information on system electronically on QEDI system.
Account reconciliations.
Admin work and Filing
Liaise with Med Aid regarding outstanding payments and also with patients regarding outstanding accounts.
All payments from Medical Aids and patients updated on system.
Deposit of Cash and Cheques collected.
Accounts, billings, statement reconciliations
Phone medical aids on daily basis for authorisation of hospital admittance
Cash payments and credit cards
Barnard account services closed down after aeroplane crash in the Drakensberg wherein CEO passed away
EMPLOYMENT HISTORY
COMPANY NAME PRETORIA EYE INSTITUTE
TYPE OF FIRM PRETORIA EYE HOSPITAL
DATES OF EMPLOYMENT JANUARY 1999 – MAY 2001
POSITION HELD OPTOMETRY ASSISTANT
DR E MEYER, DR PIET VAN RENSBURG, DR WOUTER SMITH, DR CATHY BRIDGENS, DR VAN DER MERWE,
Duties:
Communication very important –patient counselling is required in order to promote a positive state of mind prior to surgery
Make copy of the medical aid card and I.D for the medical aid
Draw patient files for appointments, check to see if eye test is required, perform refraction test if needed, determine reason for patient visit, make notes for the doctor, prepare the eye for detailed inspection by doctor using cyclomidril
Prepare patient for theatre and inform patient about operation procedure.
Order appropriate medication for patient, determine quantities for take-home
Handover authorization of medication for patient to qualified sister
Phone medical aid for authorisation of procedures
Accounts, billings, statement reconciliations
Collections
Pack doctor’s case / check packed equipment for doctors attending the clinics.
Clean Instruments, tidy up the consulting rooms at the end of each day.
Pack of medications for cataract surgery
Financial / Administrative -
Phone medical aid for authorisation of procedures
Debtors and Creditors.
Authorisations from Medical Aids
Payment arrangements for private patients
Preparing of daily deposits and payment to Bank
Petty Cash
Reconciliation of bank statements
Posting of accounts to Medical Aid and Patients
QEDI overnight transfer via modem. Next morning print QEDI list and verify date of birth, medical aid no., dependant code. Phone client and confirm the Med. Aid no. date of birth ECT.
Rectify mistakes on Mass program and submit to QEDI (for medical aid to authorise payment) Phone the medical aid to confirm that claim is processed.
Reference: Elrika Practise Manager Tel: 012-***-****
EMPLOYMENT HISTORY
COMPANY NAME MEDISCOR PBM
TYPE OF FIRM MANAGED HEALTH CARE
DATES OF EMPLOYMENT JUNE 2001-JUNE 2007
POSITION HELD SWITCHBOARD/RECEPTIONIST
Duties:
Alcatel Switchboard
Coordinate email for out of office staff
Receive clients
Prepare boardroom for meetings
Booking of boardroom meetings between MD and rest of company
Assist with batch claim processing
Loading of batch claims from super user
Fixing on system all data for the day sent by medical mass, the prescription member or dependant allocation for the quantity of the member
Loading of new ICD 10 codes and record new medication using Excel
Reference Hannelie Joao 012-***-****
Christo Rademan
EMPLOYMENT HISTORY
COMPANY NAME DR SASA MARKOVICS
TYPE OF FIRM TRAUMA SURGEON
DATE OF EMPLOYMENT JANUARY 2008 – SEPTEMBER 2010
POSITION HELD RECEPTIONIST/ADMIN
Duties:
New patients- open file on Elixir
Make copy of I.D and medical aid card
Consolidate billing info after patient visit to doctor
Typing of medical aid reports and motor vehicle accidents reports
Sick notes for Foreign patients as well & follow-ups on fitness for return flight.
Booking theatre list various operations
Phone medical aid, give them the ICD10 codes, give the list to theatre and reception for patient bookings
Patient authorizations for hospital room & theatre prior to patient arrival – Time-outs handling of these authorizations with correct detail to ensure immediate medical attention upon arrival.
ICD 10 codes
Maintenance and cleaning of doctor’s rooms in the afternoon.
Quantity control of rubber gloves & plasters.
Cleaning of doctor’s instruments.
Phone patient to confirm appointments for the following day
Sending out of statements via email
WCA claims
Make sure all the claims forms is completed and that doctor did signed
Reference: DR SASA MARKOVICS 011-***-****
EMPLOYMENT HISTORY
COMPANY NAME PRETORIA EYE HOSPITAL
TYPE OF FIRM EYE SPECIALIST
DATES OF EMPLOYMENT OCTOBER 2010-FEBRUARY 2011
POSITION HELD RECEPTIONIST FRONT DESK
Duties:
Open new patient files
Billing of account
Take payments cash or credit card from patient
Give statement to patient
Refraction tests on patient’s eyes
Theatre document preparation according patient medical history
Determine patient glasses/contact lens prescriptions using lens meter
Theatre bookings for eye operations
Patients need to fill in forms and specify which medication they are currently using
Patients are at the hospital at 6am for surgery and discharged the same day
Patients must sign the hospital information forms prior to surgery
Visual Field testing
Handing over patient with file to sister
Following –Up outstanding accounts
Phone medical aids for late payments
Take messages for doctor
Phone patient back
Answering of telephones
Booking appointments
Making copies of patient I.D and medical aid card
Draw files
Do filling
Reference: Sister Fourie Tel: 012-***-****
EMPLOYMENT HISTORY
COMPANY NAME COID SUPPORT
TYPE OF COMPANY WCA
DATES OF EMPLOYMENT APRIL 2011-AUGUST 2011
POSITION HELD DATA CAPTURE/ADMIN CLERK
Duties:
Pre-pare compile and sort documents for capturing
Verify of data and making corrections where necessary
Obtain further information in order to complete
Enter data from sourced documents into prescribed computer data base, files and forms
Print information when required
Handle telephonic queries
Send documents to W.C.A
Reference: Kwanele Booi Head of department 012-***-****
Christo de Wet CEO
EMPLOYMENT HISTORY
COMPANY NAME IMPACT HEARING
TYPE OF FIRM HEARING AIDS MANUFACTURES
AUDIOLOGIST
DATE OF EMPLOYMENT SEPTEMBER 2011-APRIL 2012
POSITION HELD RECEPTIONIST/ADMINISRATOR
Duties:
Making appointments for the patient
Answering of phone calls
Managing accounts
Pre – authorization for hearing aids phone medical aid and have codes by hand
Open new files
Making I.D copy and medical aid card
Cleaning of practise rooms
Phone patient if hearing aid is at the rooms making follow up appointment
Draw of files
Filling
Faxing
Emails answer and send
Cleaning of auditory equipment (e.g. ear tips, headphones)
Assisting with sale available accessories
EMPLOYMENT HISTORY
Company Name DR WILLEM EMMENIS
Type of firm PSYCHIATRIST
Dates of Employment MAY 2012 – JANUARY 2013
Position Held RECEPTIONIST
Duties:
•Daily opening of new patient files on Elixir
•Answer phone calls and schedule appointments for patients at Auckland Park or Akeso Alberton and provide directions to clinic.
• Update the diary on email for appointment notification to doctor
•Daily sms reminders via email for appointment dates and times, using the internet
•Draw files for doctor and make copy of diary on daily basis
•Daily filing of patient records
•For prescriptions to be faxed, verify repeat status and obtain doctor’s signature on prescription prior to faxing it to pharmacy. After faxing the prescription, confirm receipt thereof and notify patient that medication can be collected
•Follow up on appointments that are recorded in doctor’s diary
•Daily patient reports are placed with patient files in doctor’s office
•Account reconciliations
•Billings, using previous day’s appointment list provided by doctor and recording of entries in the Elixir system
•Daily sending of claims to QEDI
•Following up on medical aid outstanding payments with the medical aid
•In cases where short payment from the medical aid occurs, resulting in the account not being settled in full, a note to this effect is made in the patient’s file. These patients are then contacted with an explanation as to why the account was not settled in full by the medical aid and confirmation of the method to use in sending the statement of account to these patients is obtained from them.
•Patients issued with receipts at time of payment.
•Excel spreadsheet is updated with payments received.
•Cash received is placed in the safe with a note indicating for which patient payment was received
•Weekly account reconciliations together with doctor
•Billings, using previous day’s appointment list provided by doctor and recording of entries on the system
•Phone medical aid for outstanding payments
•Check bank statement for patient and medical aid payments
•Phone medical aid for pre-authorization of admissions to hospital and enquire about patient’s hospital treatment cover period
•Provide information to patients concerning what to take with to hospital and other information required by patients such as information on rules and visiting times
•Phone the nursing station to book a bed
•Accurate communication between the Dr and patient is very important and therefore any message conveyed to the patient by the PA needs to be done with the utmost accuracy
•Updating of accounts to reflect payments prior to posting or emailing statements to patients
•Weekly account reconciliations and following up on unsettled accounts. Patient files updated accordingly. Accounts outstanding for more than 120 days handed over to collection agency.
•Statements of account are treated confidentially and therefore discretion is applied in the method to use in handling and sending such documentation to ensure that it will not be intercepted by a third party, given the sensitive nature of the patient’s treatment.
•Weekly meeting with doctor on Friday afternoons for discussion of accounts
•Monthly patient file processing
•Opening of new patient files daily on Elixir
•Billing with ICD10 codes
•Emailing of accounts with detail from Elixir system together with letter to patient.
•Daily and weekly follow up of accounts. Dr kept informed on status of accounts
•Unlock and lockup of practise and forwarding of incoming landline calls to my cell number at closing time
Reference: DR Willem EMMENIS 011-***-****
EMPLOYMENT HISTORY
Company Name Adrian Singh
Type of firm Medical Orthotics and Prosthetics
Dates of Employment June 2013- February 2014
Position Held Debtors clerk
Duties:
•Answering of phones make appointments
•Billing with ICD 10 codes
•Drawing of files
•Open new files from hospital sticker
•Update of new price list for patient and medical aids
•Consolidate medical aid statements with payments on Elixir system
•Record short payments, phone patients (up to 50 per day) for collection of outstanding funds and send statements via email and postal mail. Statements for outstanding accounts sent to patients
•Write letters for collection purposes
•Perform collection activities for private and medical aid patients as well as the medical aid.
•Receive payments resulting from collection activities
•Handover unpaid accounts for legal action
•Answer telephonic queries from patients regarding their accounts
•Answer email queries
•Compile monthly report on all accounts for the doctor
•Record new patient files on the system
•Perform switchboard and reception stand-in duties
•Monthly stocktaking activities
•Wheelchair rental administration tasks
•Stock replenishment
•Take messages and phone patient back after spoke to Adrian about the patient or get patient on the line for him
Reference: Adrian Singh 011-***-****
Terry Singh
EMPLOYMENT HISTORY
Company Name Dr Rosario Lamparelli
Type of firm Cardiologist
Dates of Employment June 2014- February 2018
Position Held Receptionist/Administrator
Duties
Answering of phones make appointments
Doing Pacemaker clinic booking on Friday
Doing theatre bookings
Billing with ICD 10 codes
Drawing of files
Filling of reports and blood results
Open new files from hospital sticker
Perform collection activities for private and medical aid patients as well as the medical aid.
Update W.C.A claims
Receive payments from patient
Handover unpaid accounts for legal action
Answer telephonic queries from patients regarding their accounts
Answer email queries
Compile monthly report on all accounts for the doctor
Typing of reports for doctor
Send reports out to patient and to doctors
Faxing of email prescription to pharmacy
Cleaning of doctor room between patient
Make coffee and lunch for doctor at 12h00
Open and close of rooms
Listen to messages on answering machine
Forward of phone calls
Update patient’s file everyday
Phone patient day before appointment
Filling of files daily and blood reports
Take messages and phone patient back after spoke to doctor about the patient or get patient on the line for him
Contact this candidate