Food Service Supervisor

CURRICULUM VITAE

Mohmmed Arshi

*-*, *** *****, **** Sundri Road, New Delhi-110002

Mobile: +91-971******* Email id: ************@*****.*** Skype id: santro66

CAREER OBJECTIVE

An enthusiastic, ambitious and highly organized Postgraduate in Hospitality management with over 07 years of experience in Food & Beverage Services in international Hospitality chains & Aviation, seeking for a leadership role in a challenging environment where I can be a part of the success of a dynamic and innovative organisation.

WORK EXPERIENCE

Cabin Supervisor

Air India, Delhi International Airport Limited, India

December 2015 – Ongoing

Duties and Responsibilities:

Conduct Aircraft Cabin appearance and meal trays presentation detailed audits by following the cabin standard operating procedures.

Overseeing and supervising the cabin cleaning standards and to ensure the cabin quality is maintained on entire fleet.

To ensure that meal trays are properly loaded and stacked as per the prescribed menu.

To ensure inventories of food & beverage, duty free items are stacked as per the procedure.

Evaluate strategic scenarios and create documents to ensure the management aware of the current cabin quality condition.

Utilise the customer insights data and cabin quality audit findings to help identify a priority focus for continued cabin improvements in order to achieve the customer satisfactions,

To report any discrepancies found to Shift in-charge for necessary rectification.

Plan the allocation of tasks and equipment requirements in order to effectively complete the aircraft appearance activity within the stipulated time so as to meet the airline requirements for turning around the aircraft.

Conducting comprehensive safety briefings and allocating the tasks to all team members as well as ensures that tasks are carried out systematically; in a safe manner adhering to the required standards.

Ensure proper headsets, magazines, landing cards, etc. are loaded to the aircraft before departure.

To carry out final inspection at the completion of cleaning service and ensures that the service standards are met at all time.

Food & Beverage Supervisor

Millennium & Copthorne Hotels at CFC, London, UK

April 2009 – December 2013

Duties and Responsibilities:

Overseeing, supervising and maintaining the high standards of professionalism, cleanliness & consistency in service in F&B outlets.

Maintaining business relations with the guests to get repititive business.

Maintaining the interdepartmental coordination to ensure smooth functioning of the outlets.

Preparing the table plans for special events & functions and organizing them.

Assisting the management in ordering inventory and stock take of the outlets.

Preparing the departmental duty checklists.

Leading and motivating team members to promote high level of passion and commitment throughout the department.

Preparing duty roaster and maintain correct staffing level all the time.

To attend F&B meetings and training sessions as required.

Ensuring the new team members are inducted, mentored and trained among all operational areas.

Ensuring the F&B outlets comply with Health & Safety standards.

Assessing guest feedback with Food & Service and evaluating their results.

Customer Services Assistant

The Oberoi, New Delhi

September 2007 – April 2008

Duties and Responsibilities:

Worked as a multi skilled Hospitality Assistant to ensure the smooth & efficient service is provided to the guests.

EDUCATIONAL QUALIFICATIONS

Master of Business Administration (Hospitality management)

University of Wales, United Kingdom

September 2010- February 2012

Post Graduate Diploma (Hospitality management)

Ealing, Hammersmith & West London College, London

September 2008 – June 2010

Bachelor of Science (Hospitality management)

Amity University, Noida, India

September 2004-September 2007

KEY SKILLS

Communication

Teamwork

Leadership

Problem solving

IT Skills

CERTIFICATIONS

Certificate in Health & Safety in the Workplace from Chartered Institute of Environmental & Health, UK

Certificate in Food Safety in Catering from Chartered Institute of Environmental & Health, UK

REFERENCES

Available on request

Contact this candidate