Insurance Technical Support

LASHAY C. LAMPLEY

SNELLVILLE, GA *****

*******.******@*****.***

678-***-****

OBJECTIVE

To obtain a challenging position to add value and utilize my years of experience within a growth oriented company that provides opportunity for advancement and development. EDUCATION

Computer Information Systems, September 2016 – Present Devry University, Decatur Georgia

Major- Database management- Analyzing and organizing of Data needs for an organization/Company Minor- Health Information Systems- Picture archiving systems(PACS), Health insurance Portability and Accountability Act( HIPAA) Health Level Seven (HL7) EXPERIENCE

Escrow Analyst Billing Specialist II

Assurant- Property Specialty –

Duluth, GA - November 2013 to January 2017

Research/resolve loan level inquires and exception items through outbound calls, fax, emails, tasks, correspondence, reports, and/or special projects. More experienced associates will be involved in root cause analysis of more complex inquiries and research.

Handle in-bound and out-bound calls from our customers in hazard insurance. Research and respond to inquiries and prepare responses to customers and client

-Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking, Property Loss Escrow Analysis, and Property tax billing and Payments and invoice.

-Balance multiple tasks including call handling, loan level review and call documentation within required metrics.

Gather and track information and troubleshoot client/customer inquiries and problems.

-Research/resolve loan level inquires as it relates to inbound/outbound call activity.

-Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.

-Recognize consistent problem areas and report to higher level for action. Hazard Billing Specialist I

Hazard Insurance - Duluth, GA - November 2012 to November 2013 Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss.

-Balance multiple tasks including call handling, loan level review and call documentation within required metrics. • Gather and track information and troubleshoot client/customer inquiries and problems. •

-Research/resolve loan level inquires as it relates to inbound/outbound call activity. • -Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner. • -Recognize consistent problem areas and report to higher level for action. EDI Solutions - G XS Alpharetta, GA 01/2012- 10/2012 Implementation Specialist-

Migration assistance to financial commercial customers. (NACHA ) File format corrections. Builds of validation environments, certificate key loads uploading test files for ACH, PMGR, and BAI, and ARP Files SFTP, SSL, SSH, PGP.

NCDR. LLC Marietta, G A 10/2010-11/2011

EDI Analyst

Responsible for reviewing and correcting rejected files from payers (Insurance claims) side by side work with clearinghouse. Researching payer rejections ICD9 code corrections and validations. Analyzing, developing, testing, implementing and maintaining EDI transactions in ANSI format for dental practice. Maintaining of 997,277 835 files.

McKesson Corporation - Alpharetta, GA 1/2008- 3/2010 EDI Product Specialist

Responsible for reviewing and correcting rejected files from payers (Insurance claims) side by side work with clearinghouse. Researching payer rejections ICD9 code corrections and validations. Analyzing, developing, testing, implementing and maintaining EDI transactions in ANSI format for dental practice. Maintaining of 997,277 835 files. Contribution to policy and procedure for end user support guide, knowledge base article write ups. Management assistant with training on high priority clients. Horizon Software - Duluth, GA 7/2007 to 12/2007

Help Desk Support-

Level 1 support to elementary, and high school administration for meal plan software documentation in ticketing system for level 2 supports.

Level 2 support- in depth assistance to clients with software defects, bugs, and minor error message issues Department of Treasury - Division of Taxation 1/2006 to 1/2007 Technical support representative

Inbound technical support Level 1 technician for web error message for public end users. Assistance with password reset verification of c documentation errors, and also government tax questions and errors

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