Customer Service Manager
Resume:
AMY M STEPHENS
Catawba, NC 28609-9562
Phone: 828-***-****
Alt Phone:828-***-****
Email: *******@*****.***
Abilities
Customer Service 16+years
Field Measure new construction
OSHA Certification
DOT Certified
Forklift Certified
Approved Substitute Teacher for Catawba County Schools Employment History
Substitute Teacher, Teachers and Instructors, All Other 10/2017 - Current Catawba County Schools 2285 N Anderson Ave, Newton, NC Teaching all grade levels (Pre-K - 12) including but not limited to resource (exceptional children), art, spanish, p.e., music
Fill in for teachers or teacher assistants when needed Maintain a learning, productive, and safe environment for all children at all times Maintaining and supervising up to 23 children at one time by myself. Inside Sales, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 03/2016 - 03/2017 Carroll Leather 1226 Fedex Dr SW, Conover, NC Maintaining current customers with orders and sales of our leather line Cold calling for potential new customers
Return Authorizations on leather
Handling return shipments of poor quality leather
Inspecting leather for issues and reporting to my customers the quality Maintained and updated company excel for all our customers Handled the following accounts for the company: manufacturing clients, automotive clients, small leather goods clients, avaition clients
Mailed current sample lines to all our customers.
Informed our customers of new leather lines
Informed our customers of best leathers to fit their needs Handled customer service calls
Manager/Outside Sales, Construction Managers
11/2015 - 12/2015 Eagle Interiors of NC, LLC. 224 Odell Rd, Concord, NC Outside sales of company product line
Managing /Opening new location in Newton NC
Branch Manager, First-Line Supervisors of Non-Retail Sales Workers 05/2010 - 11/2015 31-W Insulation 109 Bumgarner Industrial Dr SW, Conover, NC Weekly Payroll
A/R
A/P
AMY STEPHENS
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Customer Service
Managing Location Employees
Inventory Control
Inventory Ordering
Daily Time Entry/Daily Invoicing
Residential/Commercial Job Site Inspections
Assistant Fabric Purchaser, Purchasing Agents, Except Wholesale, Retail, and Farm Products 06/2006 - 01/2009 Mc Creary Modern Inc 2564 S US 321 Hwy, Newton, NC Purchasing Agent for company supplies
Purchased Fabric/Leather for Company
Return Authorizations for defective material
Shipped material overseas via freight or ground
Dealt with issues in regards to customs delays and shipments Data entry updated AS400
AS400 knowledge
Microsoft Lotus
Excel
Worked closely with owner of company for lead times on projects/materials for market Price Negotiation
ASSISTANT CUSTOMER SERVICE MANAGER, Customer Service Representatives 08/2000 - 07/2006 Food Lion LLC 2110 Executive Dr, Salisbury, NC Store Bookkeeper
Scheduling
Managing 40+ employees
Customer Service
Western Union
Money Orders
Check Cashing
Daily Deposits
Safe/Money handling
Handling Customer Complaints
Handling Inter Company Complaints
3rd key manager, Customer Service Representatives 11/2004 - 07/2005 Dollar General Incorporated Goodlettsville, TN Customer Service
Closing Manager-
Supervised 10+ employees
Stocked Shelves
Unloaded Trucks
Handled Customer/Employee Complaints
Handled Deposits and Tills
Made Nightly deposits to bank
Key Holder to Store
Cashier/Bagger
Education History
Completion
Date
Issuing Institution Location Degree Received Course of Study AMY STEPHENS
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08/2002 CVCC
Hickory,
NC
1 Year at College or a Technical or
Vocational School
General Psychology
05/2002
Bandys High
School
Catawba,
NC
High School Diploma
General High School
Curriculum
Certifications
Certification Title Issuing Organization Completion Date OSHA 10 OSHA 06/2013
Forklift operator license Forklift safety admin 07/2014 Honors
Newspaper Staff 3yrs high school -
Newspaper Editor Junior/Senior Year
Yearbook Staff Senior Year
Junior Beta Club
Spanish Club
Science Club
Drama Club
OSHA 10 Certification
DOT card
Excellent Customer Service Skills
Excellent Managerial Skills
Newspaper Staff 3yrs high school -
Newspaper Editor Junior/Senior Year
Yearbook Staff Senior Year
Junior Beta Club
Spanish Club
Science Club
Drama Club
OSHA 10 Certification
DOT card
Excellent Customer Service Skills
Excellent Managerial Skills
Substitute Teacher
Teaching all grade levels (Pre-K - 12) including but not limited to resource (exceptional children), art, spanish, p.e., music
Fill in for teachers or teacher assistants when needed Maintain a learning, productive, and safe environment for all children at all times Maintaining and supervising up to 23 children at one time by myself. Inside Sales
Maintaining current customers with orders and sales of our leather line Cold calling for potential new customers
Return Authorizations on leather
Handling return shipments of poor quality leather
Inspecting leather for issues and reporting to my customers the quality Maintained and updated company excel for all our customers Handled the following accounts for the company: manufacturing clients, automotive clients, small leather goods clients, avaition clients
Mailed current sample lines to all our customers.
Informed our customers of new leather lines
Informed our customers of best leathers to fit their needs Handled customer service calls
AMY STEPHENS
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Manager/Outside Sales Outside sales of company product line Managing /Opening new location in Newton NC
3rd key manager Customer Service
Closing Manager-
Supervised 10+ employees
Stocked Shelves
Unloaded Trucks
Handled Customer/Employee Complaints
Handled Deposits and Tills
Made Nightly deposits to bank
Key Holder to Store
Cashier/Bagger Assistant Fabric Purchaser Purchasing Agent for company supplies Purchased Fabric/Leather for Company
Return Authorizations for defective material
Shipped material overseas via freight or ground
Dealt with issues in regards to customs delays and shipments Data entry updated AS400
AS400 knowledge
Microsoft Lotus
Excel
Worked closely with owner of company for lead times on projects/materials for market Price Negotiation
ASSISTANT CUSTOMER SERVICE MAN Store Bookkeeper
Scheduling
Managing 40+ employees
Customer Service
Western Union
Money Orders
Check Cashing
Daily Deposits
Safe/Money handling
Handling Customer Complaints
Handling Inter Company Complaints
Branch Manager Weekly Payroll
A/R
A/P
Customer Service
Managing Location Employees
Inventory Control
Inventory Ordering
Daily Time Entry/Daily Invoicing
Residential/Commercial Job Site Inspections
General Psychology CVCC General High School Curriculum Bandys High School Forklift operator license Forklift safety admin OSHA 10 OSHA Customer Service 16+years Field Measure new construction
OSHA Certification
DOT Certified
Forklift Certified
Approved Substitute Teacher for Catawba County Schools Main Resume AMY STEPHENS
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