Manager Sales

Colin J. Turcotte

**** ********* ****** ***** #***, Durham, NC 27707

Objective

To procure a position capitalizing upon my ability to identify, solve, and apply an innovative solution to various operational challenges. Education

BACHELOR OF ARTS: BUSINESS MANAGEMENT MAY 2009 LYNCHBURG COLLEGE Experience

DIRECTOR OF OPERATIONS STUART DEAN COMPANY JULY 2016-PRESENT

Manage business with annual operating budget of 13 million.

Lead and develop operations team compromised of 4 salaried supervisors, 1 administrative assistant, and a multicultural union workforce of 70 field technicians.

Coach and develop sales team-3 outside sales representatives and 3 account managers.

Served as Primary for Union Contract Renewal; final terms strengthened management’s ability and limited financial burden.

Improved financial performance and profitably:

Increased profitability in FY17 by 5.0% as compared to the same period in FY16.

In Q4 of FY16 reduced YTD cost of operations by 2.47% resulting in additional profits of $250,000.

Led initiative to standardize prioritization of customer needs and optimize labor allocation.

Implemented recruiting and hiring program resulting in 7.14% net increase in revenue producing workforce.

Oversee complex daily schedule; factors for consideration include technician skill set; citizenship, clearance status, weather (rain, temperature, humidity, etc.), varied start times for 35 crews

Tenure Initiatives:

Weekly inventory and ordering system establishing order point resulting in flattened cost, reduced shipping expenses, and optimal savings

Installed GPS system in fleet to increase accountably of field based crews and encourage safe driving, resulting in fewer tickets for moving violations.

Negotiated National Agreement with Grainger securing 35% discount for all purchases and annual rebate; benefits established for VA office were available to all divisions within the country SERVICE MANAGER CINTAS CORPORATION SEPTEMBER 2012-JULY 2016

Strengthened relationships with existing customer base; leveraged relationships to maximize product penetration resulted in $1233 a week in recurring volume.

Exceeded Lost Business goal by 2.28%, preserved $2964.00 in weekly revenue.

Fostered a safety focused team culture; no OSHA recordable or vehicle accidents in the last 24 months of my employment.

Ranked in the 36th percentile for performance among colleagues in the same region. DISTRICT MANAGER WAFFLE HOUSE JANUARY 2011-SEPTEMBER 2012

Worked collaboratively with a 360o panel of colleagues including executive management to revise the associate training program. This protocol was adopted regionally.

Functioned as an internal consultant to assist Unit Mangers in daily operations and mechanisms to increase profitability resulting in 226% increase in YTD profits over the previous fiscal year.

Increased sales by 6.6% versus the previous fiscal year. The national industry average was 3.6%.

Exceeded expectations for financial performance by 166.8% for FY11. CERTIFIED TRAINING UNIT MANAGER WAFFLE HOUSE DECEMBER 2009-DECMBER 2010

Developed Manager Trainees who later ranked Valedictorian and Salutatorian at Waffle House University

Increased sales by 32% within the first three months; moving Unit 1244 from 38th to 1st place on a statewide comparison report. Sustained this coveted position for thirteen consecutive weeks.

Consistently performed under operating budget. When I left the unit, it was running 6.8% under YTD budget.

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