Executive Assistant Customer Service
Resume:
Gina Harriss Jacksonville, Florida
Texas Christian University
Bachelor of Science, Political Science Minor, Communication Studies Experience
****.*********@*****.***
The Premier Property Group, Seacrest Beach, FL 3/2017 – 4/2018 Office Administrator
• Obtain and input all Listing and Closing paper work/files in DotLoop
• Review all Closing paperwork, prepare closing documents, and retrieve additional paper work if needed (coordinating with outside Loan Officers and Title Companies).
• Create monthly floor duty schedule for 50+ agents; managing requests & even distribution.
• Perform daily requests utilizing Flex MLS (ECAR & BCAR). Add/Edit Listings, Pulling Daily Reports for current area, pulling comparable properties.
• Maintain daily marketing requests; Listing Presentation Prep, All Flyer Prep (New Listing, Open House, Just Sold), as well as any other flyer prep relevant to agent Listing/Closing utilizing latest InDesign and Creative Cloud programs.
• Manage 50+ agents daily in additional to agents from any other of the three PPG offices.
• Meet regularly with Broker to provide update on office/agent activities.
• Keep and maintain running spreadsheets of Closing Activity/Walk-In to Close Ratios and Bi-Weekly Pending Reports for Owners.
• Maintain utmost professional level, non-aggressive customer service at all times.
• Prepare Showing packet, agent and customer. Call/schedule showing appointments. Prepare office for incoming clients.
• Work side by side with Owner, Keith Flippo and Broker to provide appropriate office aesthetics/maintenance.
• Open and Close Seacrest Office; turn lights on, make coffee, turn off alarm, take trash out, water the plants and light cleaning.
• Appropriately transition walk-ins from myself to agent on duty or necessary party.
• Re-organization of office computer to reflect more systematic flow. Academic HealthPlans, Inc., Grapevine, TX 3/2016 – 10/2016 Executive Assistant to Senior Vice President & Vice President
• Assisted Executive Leadership in administrative tasks such as but not limited to: managing calendar, coordinating internal/external meetings, formatting/editing/inputting/transcribing data and screening calls.
• Completed monthly expense reports consistent with coordinating travel utilizing TripCase software.
• Assisted SVP in producing results oriented, high level/confidential projects utilizing advanced Word, Excel, PowerPoint and Outlook programs/skills in a timely manor with hard deadlines.
• Updated Salesforce CRM with information on current clients, potential leads and opportunities.
• Managed multiple projects in a fast-paced environment exerting professionalism and confidentiality at all times.
• Upheld independent judgment and initiative, acting with authority as needed.
• Researched and analyzed targeted data to complete results oriented PowerPoint for company strategic planning, Market Analysis.
• Managed orientation season including travel, scheduling, leading purposeful weekly meetings and coordination with internal/external clients.
• Created Standard Operating Procedure for Orientation including Procedure, Authorization Form & Evaluation Form.
• Planning and coordinating external client events, receptions & seated dinners from conceptualization to full fruition. JP Solutions, Fort Worth, TX 3/2013 – 7/2015
Executive Assistant to Chief Executive Officer
• Assisted in developing communications for political contributors, drafted and edited political blogs and speeches daily.
• Aided in speech presentation in the event Owner/CEO was unable.
• Produced purposeful information by transcribing, formatting and inputting data.
• Managed and provided database entry for Mayor Betsy Price’s Campaign.
• Formatted and edited formal business plans and assisted in financial report preparation.
• Planned, promoted and executed political fundraisers and events from conceptualization to full fruition.
• Managed company website.
• Helped coordinate grassroots efforts for clients and assisted in even management.
• Managed accounts receivable and assisted in accounts payable.
• Planned and coordinated meetings for C-Level executives. Skills
SalesForce WebEx Microsoft Word/PowerPoint/Excel/Outlook 365 Copy/Editing HP/MAC Dropbox Events (Planning, Hosting, Organizing) InDesign Windows 10 DotLoop Leadership
Leadership Courses (To obtain Leadership Medallion) Seminars/Symposiums/Conferences by various Political and High Profile Leaders/World Leaders
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