Microsoft Office Professional Experience
Resume:
Kenya D. Burton
North Las Vegas, NV 89106
***********@*****.***
OBJECTIVE
Seeking a Supervisory or Trainer Position where strengths in leadership, team building, analysis, problem solving and research will improve process and efficiency to maximize profitability
PROFESSIONAL EXPERIENCE
Eldorado Resorts 2013-2017
Administration Las Vegas, Nevada
Duties:
• Mentor new hires to ensure compliance with company policies and procedures.
• Proactively provided refined luxury service to ensure the best guest experience.
• Connected with guest after an inconvenience to ensure that we have improved their guest experience.
• Work with a team of 30 – 40 agents to improve data capture to improve the Resorts Marketing capabilities.
• Maintained and answered a multi-line phone system for guest and provided assistance.
• Compliance with all AAA 5- Diamond and Forbes 5- Star standards in order to retain the prestigious at the Eldorado Resorts.
Somerpointe Resorts 2002-2013
Administration Las Vegas, Nevada
Duties:
• Dealing with multifarious VIP and hotel accounts
• Handling more than fifty drivers at once as well as maintaining their schedule
• Responsible for enforcing the operations of bell transportation and managing the day to day operating efficiency of the call center
• Demonstrate fairness, act decisively with a passion for success, and provide feedback to enhance internal/external experience
• Practice Communication, Cooperation and coordination Ramada Vacation Suites 1996-2002
Administration Las Vegas, Nevada
Duties:
• General administrative and clerical support.
• Maintained all daily reports
• Performed basic accounting functions in excel to balance escrow monies for daily, monthly and yearly reports.
• Provided sales team with previous account information and customer history for accurate analysis.
EDUCATION
Chaparral High School 1987-1991
High School Diploma Las Vegas, Nevada
SKILLS
• Microsoft Word, Typing (75wpm) Microsoft Office: Excel, PowerPoint
Contact this candidate