Microsoft Office Professional Experience

Kenya D. Burton

**** ****** ***** *****

North Las Vegas, NV 89106

702-***-****

ac5t3a@r.postjobfree.com

OBJECTIVE

Seeking a Supervisory or Trainer Position where strengths in leadership, team building, analysis, problem solving and research will improve process and efficiency to maximize profitability

PROFESSIONAL EXPERIENCE

Eldorado Resorts 2013-2017

Administration Las Vegas, Nevada

Duties:

• Mentor new hires to ensure compliance with company policies and procedures.

• Proactively provided refined luxury service to ensure the best guest experience.

• Connected with guest after an inconvenience to ensure that we have improved their guest experience.

• Work with a team of 30 – 40 agents to improve data capture to improve the Resorts Marketing capabilities.

• Maintained and answered a multi-line phone system for guest and provided assistance.

• Compliance with all AAA 5- Diamond and Forbes 5- Star standards in order to retain the prestigious at the Eldorado Resorts.

Somerpointe Resorts 2002-2013

Administration Las Vegas, Nevada

Duties:

• Dealing with multifarious VIP and hotel accounts

• Handling more than fifty drivers at once as well as maintaining their schedule

• Responsible for enforcing the operations of bell transportation and managing the day to day operating efficiency of the call center

• Demonstrate fairness, act decisively with a passion for success, and provide feedback to enhance internal/external experience

• Practice Communication, Cooperation and coordination Ramada Vacation Suites 1996-2002

Administration Las Vegas, Nevada

Duties:

• General administrative and clerical support.

• Maintained all daily reports

• Performed basic accounting functions in excel to balance escrow monies for daily, monthly and yearly reports.

• Provided sales team with previous account information and customer history for accurate analysis.

EDUCATION

Chaparral High School 1987-1991

High School Diploma Las Vegas, Nevada

SKILLS

• Microsoft Word, Typing (75wpm) Microsoft Office: Excel, PowerPoint

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