Contact: 713-***-****

Email:ac5t28@r.postjobfree.com

RODRIGO GARZA

OBJECTIVE

Obtain a leadership role where I can utilize 25 years of Operational Management experience to support the organizational vision and objectives. .

SUMMARY OF QUALIFICATIONS

The ability to lead and train staff

Conflict resolution

Proficient in Microsoft office and database reporting

Evaluating Job candidates and employee performance

Generate financial reports, manage budgets, recommend and implement cost cutting measures

English/ Spanish

PROFESSIONAL EXPERIENCE

ASSISTANT MERCHANDISE MANAGER, SAM’S WHOLESALE CLUB, HOUSTON TX

01/17-01/18

Managed home, apparel, technology, entertainment, office supplies, tire and battery, and fuel department. Coordinated and managed activities and assignments for 3 team leaders and 45 hourly associates. Drove the financial performance of my assigned department. Ensured proper personal skills, procedures and follow up by all associates through recruiting, record retention, and training in perspective departments. Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues. Provided supervision and development opportunities for hourly associates to further their career with the company.

GENERAL MANAGER, SAM’S WHOLESALE CLUB, HOUSTON TX

01/05-01/17

Directed management team in all facility operations. Ensured sales, profit and membership income, expenses, payroll, asset protection, inventory control and safety were in compliance with company policies and procedures. Directed monthly financial budget plans to meet monthly goals. Initiated, directed and participated in community outreach programs and encouraged management and hourly associates to serve the community as well. Managed personnel through interviewing/hiring potential employees, conducting appraisals and performance reviews Enforce the execution of food safety standard, cold chain compliance and food merchandise quality. Responded to customer comments and complaints Provided direction and guidance

MEMBERSHIP & OPERATIONS MANAGER, SAM’S WHOLESALE, HOUSTON TX

06/92-01/05

Provided direction and guidance to Front-End Associates on Member Service approaches and techniques to ensure Member complaints and issues are resolved within Company guidelines. Provided Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns while promoting products and service. Ensured carts and flatbeds are available and organized, parking lot is clean and well maintained, cart retrieval equipment is properly and safely utilized, and that Members are assisted with transporting items.

PROFESSIONAL ACHIEVEMENTS

2015 Sam’s Club of the year in market sales.

Associate Engagement Survey score of 86%

Raised $22,500 for Children’s Miracle Network.

2007 Membership Club of the year (Odessa T.X.)

EDUCATION

STEPHEN F. AUSTIN SENIOR HIGH SCHOOL

REFERENCES

DOUG MC CUBBINS

General Manager, Sam’s Club

832-***-****

Martin Garza (Brother)

832-***-****

Lisa Barnes

832-***-****

MARIE MATTHEWS FRIEND

504-***-****

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