Customer Service Sales

Pamela S Crook

502-***-**** (Home)

502-***-**** (Cell)

**** ******* **

Louisville, KY 40216

********@*****.***

Summary

I have 10 years of experience, including as a production specialist, 7 years as a Store Manager and as a Sales Associate in industries including Wholesale Trade-Durable Goods, Apparel and Accessory Stores and Furniture and Fixtures.

Most recently, I have been working as a Customer Service Manager at Rainbow USA from January 2012 to January 2015.

My skills and experiences include: Packaging,picking, Cashier,, Shipping. I hold a GED degree in GENERAL STUDIES from None.

Experience

Courier Journial, Louisville, KY Oct. 2015 to Dec. 2015 Claims Customer Service Representative (Claims CSR) Sold products including: newspaper and magizines Used software tools including: excel Language skills: no Followed sales scripts. Responded to customer concerns. Explained products in detail. Answered customer questions. Obtained contact information for potential customers. Answered telephone calls. Followed up with initial sales contacts. Knowledge sets include: customer service representative. Rainbow USA, Louisville, KY Jan. 2012 to Jan. 2015 Customer Service Manager

Knowledge sets include: 10-key calculators, Accounting software, Adobe Systems Adobe Acrobat software, ADP Enterprise HRMS, Call Center, Cash Handling, Customer, Customer Assistance, Customer Care, Customer Relations, Customer Satisfaction, Customer Service, Customer Service Training, Customer Services, Customer Support, Data base reporting software, Delivery, Desktop computers, Electronic mail software. Ashley Stewart, Louisville, KY Apr. 2006 to Jan. 2012 Store Manager

Directed operations of a company. Supervised distribution activities such as product packing and determining shipping methods. Directed pricing and sales activities. Reviewed sales reports and financial statements. Cooperated on all levels to develop effective internal procedures. Conducted staff performance evaluations. Selected goods and services to be offered. Set prices and credit terms. Planned for future customer demand. Interacted directly and productively with customers. Selected and procured goods for resale. Represented management in purchase negotiations. Knowledge sets include: Cash Management, Email software, Facilities management software. Value city, Louisville, KY Aug. 2004 to Mar. 2006

Sales Associate

Sold merchandise at a retail store. Sold clothes. Greeted customers. Helped customers find what they wanted. Showed customers how to use and care for merchandise. Answered customer questions. Readied sales slips and contracts. Kept current with sales and promotions. Upheld rules for payments and exchanges. Kept sales records. Placed special orders. My accomplishments included: I went from cashier to supervisor in less then a year. Knowledge sets include: Adding Machine, Calculators, Cash Register, Cashier. Ahead Temporary Service/Stable, Louisville, KY June 2002 to July 2004 Material Handler

Performed manual labor. Tagged containers. Labeled containers. Read and interpreted work orders. Determined work assignments and equipment needs. Loaded and unloaded materials. Operated winches and hoisting devices. Moved materials on worksite. Moved materials by hand, using heavy equipment. Maintained production sheets. Assembled product containers.

KAMAN, Louisville, KY May 1998 to June 2001

MATERIAL HANDLER

Labeled packages and products. Met packing requirements. Maintained production and packaging records. Received and processed items for shipment. Prepared items for shipment. Packed items. Skills

10 Key, Accounting Software, Adding Machine, Adobe, Adobe Acrobat, Adp, Calculator, Call Center, Cash Handling, Cash Management, Cashier, Contract Management, Credit, Customer Relations, Customer Satisfaction, Customer Service, Customer Service Training, Customer Support, Database Administration, Delivery, Email, English, Facilities Management, Financial Statements, Materials Management, Microsoft Excel, Negotiation, Netscape Enterprise Server, Newspaper, Packaging, Pricing, Read, Reports, Retail, Sales, Shell Scripting, Shipping, Supervisory Skills, Telephone Skills

Languages

English

Education

2001 None, KY

GED: GENERAL STUDIES

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