Aaron A. Dew
Mission Viejo, Ca. 92691
IT/Helpdesk Manager (Contract)
**/**** – 09/2017 Brickstone Escrow Irvine, Ca.
Managed technical responsibilities for the organization while also overseeing the onboarding of additional technical staff for start-up organization. Managed vendor relations and purchasing. Provided thorough and detailed training for members of the senior staff as well as technical teams. Setup and configured networking and hosting. Hands on administrator of Office 365, server environment, Active Directory, data backups and synchronization.
Helpdesk Manager (Contract)
07/2016 – 10/2016 IntegrationWorks, Irvine, Ca.
Managed seven member team of level 1 through level 3 network engineers. Reporting directly to owner, CTO and CEO I provide metrics reporting, incident reports, and facilitated customer relationships between clients and corporate office. Managed scheduling, staffing, on-call rotation as well as off-site work. Provided mentoring, coaching, and service evaluation. Provided initiatives to modernize and streamline departmental as well as management practices as well as increased overall service and satisfaction levels.
Network Consultant – Assistant Manager
07/2012 – 07/2016 Noesis Consulting Inc., Carlsbad, Ca.
Onsite technical support head in department of five. Functions inclusive of (but not limited to): data backup, rotation, and storage (Symantec backup Exec). Hardware/software troubleshooting and support. Telecom and IT support as required. Active Directory, Exchange, network permissions/sharing, and SharePoint administration. Corporate contact for services (90+ corporate and 300+ field staff). Inclusive of iOS devices, Android, and BlackBerry. Purchasing/Acquisition. Project management and metrics reporting.
09/2010 – 07/2012 Skipping Stone, Fountain Valley, Ca.
Maintained all desktop and portable systems of users working in California, Maryland, Texas, and Georgia offices. Primary point of contact for IT matters for the company and its users inclusive (but is not limited to) hardware/software purchases for all users and systems, smartphone selection, telecom/Internet providers/provisioning for all four company locations, and any cloud based services needed. Exchange, BES, and SharePoint administrator.
I.S. Support Engineer 3
05/2006 – 02/2010 Monarch Healthcare, Irvine, Ca.
Level 3 help desk/desktop support for the 375+ employees and outside medical staff of Monarch. Led level 1-2 technicians in workflow. Provided coaching and scheduling. Network Backups using Symantec Backup Exec, Hardware/Software purchasing, imaging and deployment. Active Directory administration (inclusive of account creation/deletion, updating group membership/rights/access). New employee setup, MS Exchange 03/07 administration. Training manual and technical document creation. Server/desktop/laptop repair and maintenance. Patch management (via PatchLink) Cisco (VoIP)telephone configuration. Blade Server monitoring (running VMWare ESX 3.2 with Windows 2003 Virtual Servers). Primary support technician for our cellular solutions (pagers, cellular phones, and BlackBerry/iPhone devices)
Western Governors University, Costa Mesa, California (In Progress)
B.S. Information Technology. – Information Technology Management
University of Phoenix, Costa Mesa, California
Associate Degree – Information Technology
United Education Institute, Ontario, California
Certification – Network Technology/Network Systems Administration
VoIP (Cisco, Shoretell)
Symantec Ghost, Acronis Ghost
Active Directory administration
Norton, McAfee, Kaspersky, TrendMicro Anti-Virus Solutions
Microsoft Exchange (5.5 - 2010)
Office (97-13), Office 365, Windows (98 – Win 10)
Server Maintenance (DELL, HP, IBM)
Track-IT, SysAid, ServiceNow, Kaseya, HelpDesk Authority
SOX auditing and compliance, ITIL practices and principles
Hardware/Software Inventory and Management
Unity, Sphericall, ININ Phone Systems
VPN, Remote Access Solutions
iPhone, Android, BlackBerry support and administration
SharePoint 2010, SharePoint Designer 2010 administration
Audio/Visual Systems and Support