Customer Service Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

*.* GPA Diploma in Public Safety

** ***** ** ******** ******* experience in addition to cash handling and balancing skills

Over 5 years of experience in alpha and numeric data entry with 40-65 wpm

Exceptional computer/ internet skills with working knowledge of MS Word, Excel, Office & Outlook

Great communication and problem-solving skills with the ability to multitask in a high volume, fast paced environment

Well organized person who can work in a team environment as well as independently

Punctual and able to adapt under pressure while making sure tight deadlines are being met

RELEVANT PROFESSIONAL EXPERIENCE

ADMINISTRATIVE SKILS

Consistent with meeting and exceeding daily data entry targets

Provided support to Executive and managerial teams as required

Set up meetings, prepare agendas, record and transcribe minutes

Managed department internal, external mail accounts in addition to all email enquiries

Maintained accurate records in database while adhering to company policies and procedures

Scheduled appointments and coordinated events and activities

Managed all executives expense reports and traveling accommodations

Run financial daily/weekly reports; scheduled meetings, events and required follow up deadlines

CUSTOMER SERVICE SKILLS

Liaised as a point of contact representative for Sheridan College at the Metro College fair

Friendly approachable client orientated individual who believes in superior customer service

Conducted outbound sales and survey calls to ascertain potential new clients

Maintained composure, effectiveness and flexibility under pressure

Successfully identified and resolved customer issues which lead to excellent customer relations

Proven ability to developed strong relationships, ensuring that customers return to the business

Genuine dedication to going above and beyond for clients within company boundaries

MARKETING AND SALES SKILLS

Managed office utilities and sales support directly to president

Organized and maintained departmental deadlines and support to the PM's and operations

Researched and provided marketing collateral support to executive team

RELEVANT EMPLOYMENT HISTORY

Administrative Assistant/PM KBS 2017- 2018

Mississauga, Ontario

Business Support Administrator Matrix Logistics 2015 - 2017

Mississauga, Ontario

Business Administrator/Marketing TAG Build 2014 - 2015

Mississauga, Ontario

Administrative Assistant Maple Financial Services 2011 - Present

(Seasonal) Toronto, Ontario

Customer Service Representative Sheridan College 2011 - 2013

Brampton, Ontario

EDUCATIONAL HISTORY

CBSA Certification Humber College 2015 - 2017

Non-Violent Crisis Intervention Sheridan College 2012 - 2013

Police Foundations Diploma Sheridan College 2011 - 2013

OSSD St. Marguerite d’Youville 2010

VOLUNTEER HISTORY

Kerry’s Place 2004 - Present

Brampton’s Multicultural Festival (Carabram) 2017- Present

Music at the Towers Children’s Orchestra 2014 - 2017

Brampton’s Flowertown Parade 2004 - 2007

Ballet Creole Dance (Summer Camp) 2007 - 2012

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