Software Network Engineer

Steven Cantave

Cell: 954-***-****

Cell: 786-***-****

*********@*******.***

********@******.***

PROFILE

Self-Motivated IT Graduate with a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Experienced in successfully troubleshooting hardware, software issues in an office setting. Fast learner with the ability to multi-task and handle high-stress situations in a professional manner.

CERTIFICATIONS

MCP, MCITP

COMPUTER QUALIFICATIONS

Operating Systems

Window XP, Vista, 7,8,10

Linux

Microsoft Windows Server and Exchange Server 2008/2012

Software Applications

Microsoft Office 2007, 2010, 365

Lenel access control system

Nice Vision Professional Control system

Assure ID system

Hardware

Assembly

Diagnostics

External Drives

Install Peripheral Devices

Troubleshooting

Upgrade

Networking

Cabling (Twisted Pairs)

Network Monitor/Performance Monitor

Task Manager

TCP/IP

Troubleshooting

Cisco Router

VOIP/Avaya Phone System

Camera System

Active Directory/Group Policy

Back-up

EMPLOYMENT EXPERIENCE

Camillus House IT Specialist 2012-Current

IT Administrator

Maintains and oversee all aspects of the IT Network such as customer support, performing installation, maintenance, testing and troubleshooting tasks in support of the facility computer users.

This also involves the planning and delivery of customer support services, performing a combination of duties; phone support, desk-side technical support and bench-top diagnosis and repair for the telephone and security camera systems.

Assists the IT Administrator in maintaining all aspects of the network.

Provide computer support to all end users. (Help Desk).

Monitor updates, repair, install and maintain software for all users.

Provides all new users with the equipment needed for their daily workday.

Maintain all employee and client’s licenses on the Lenel access control system on Campus, including access to control system software and backup of Lenel.

Contact vendors to service and repair any reader, mag locks, and/or fobs doors/panels that are inoperable on the Lenel system.

Repair, install and maintain any single camera on Lenel system.

Maintains all copiers and toners well stocked for all users.

Setups all meeting room events through-out Campus.

Maintains all the user client computers.

Visit satellite sites to assist users when needed.

Prepare database and equipment for the fundraising events.

Maintains and assists consultant with internal databases such as Jolly Technologies and Chris Databases

Maintains, organizes, add and removes any user access.

Trains staff on products such as telephones, computer hardware, and software.

Supervises sub-contractors on different projects.

Performs other duties as assigned.

Elizabeth Arden Miramar, FL 2009- 2011

Network Administrator/ Independent contractor

Assembles PCs and adds new software and new hardware to company computers. Is required to input and update new employee information into the network. Issue Vantive ID’s to all new employees. Changes color toners, troubleshoots and is required to maintain all PC’s of the company. Maintains remote access to client computers and installs OS system to all computers of the company.

Florida Career College Pembroke Pines, FL 2007 - 2009

IT Support

Analyze problems to develop solutions involving computer hardware and software and user's inquiries. Enter commands observe functioning to verify correct operations and detect errors. Install and perform the minor repair to hardware, software peripheral equipment, following design or installation specification. Set up equipment for employee use, performing and ensuring proper installation of cable, operating system, and appropriate software. Read technical manuals, confer with staff, users, and management to establish a requirement for new system or modifications.

EDUCATION

Florida Career College Pembroke Pines, FL 2007 - 2009

Network Engineer

Associate Degree

LANGUAGES

English, Creole

SKILLS

Culturally sensitive to the social, psychological and health care needs of homeless persons and/or underserved populations.

Strong organizational, leadership, interpersonal, communication and handle multiple tasks.

Demonstrates a high level of productivity while remaining calm and effective under pressure.

Self-starter with demonstrated ability to work independently, as well as, with multidisciplinary teams and co-workers.

Ability to maintain a high level of poise and professionalism in all circumstances.

Excellent written, oral, and listening skills.

Valid FL driver’s license.

www.linkedin.com/in/stevencantaveIT

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