Engineer Software

Diana Parker

**** ***** *** ***** § Apex, NC ****2

919-***-**** § ******@*******.***

Quality Assurance Test Analyst

Results oriented Quality Assurance Test Analyst and team leader with a passion for total customer satisfaction. Proven strengths across multiple platforms including database/CRM, web technologies, networking and storage. More than 30 years’ experience in all areas of computer product development, test and support. Distinct ability to translate complex technical requirements and problems into easy to understand solutions for small to global sized companies. Proven track record meeting or exceeding customer goals and expectations through creative solutions and personal style.

Key Skills and Qualifications

QA/Performance Test Analysis

Excellent requirement analysis skills.

Excellent test case development skills.

Effective use of complex SQL queries to produce reports to use for validation of complex integrations using Toad Data Analyst.

In depth knowledge of SoapUI and web service testing.

In depth knowledge of test management tools such as HP ALM and Microsoft TFS.

Demonstrated ability to collect and analyze information.

Creatively analyzes data or business issues to solve complex problems.

Leadership

Demonstrated team leadership skills.

Demonstrated project management skills.

Excellent problem determination skills in complex environments.

Excellent interpersonal skills with great positive attitude and ability to expedite issues across multiple teams.

Good written and oral communication skills.

Demonstrated ability to work on critical customer situations.

Professional Experience

PRA – Raleigh, NC Sept 2017 to Mar 2018

Consultant, Business Analysis/Quality Assurance

Lead a team to validate PRA’s Clinical Trial Management System (CTMS) compliance with 21CFR Part 11 as well as newly implemented SDLC processes. Worked with business teams to understand current user requirements and updated the existing Business Requirements Specification document to include latest business requirements. Created a Functional Requirements Specification document based on the implementation of the business requirements within CTMS. Created a set of test cases which was used to verify appropriate functionality of the CTMS system based on user requirements as well as 21CFR Part 11 requirements. Executed test cases and worked with validation specialists to ensure that all testing was completed to meet both internal SDLC processes as well as 21CFR Part 11 requirements.

ADP – Roseland, NJ 2010 to Aug 2017

Consultant, Quality Assurance, Global Enterprise Tech & Sol

Led team of testers to create and execute test cases for validation of configuration changes to the User Interface of ADP’s Siebel CRM implementation. Tested new integrations to CRM, including EIM data loads, web services and VBCs utilizing database and API tools such as Toad (SQL) and SoapUI. Utilized HP ALM to manage testing cycle which enabled efficiency in execution of test cases and detailed reporting on testing progress to management team. Reviewed configuration changes with development team and provided input and feedback resulting in decreased defect rate during testing cycles and overall quality improvement of releases. Analyzed each release cycle, giving feedback for process improvements leading to improved relationship between QA and development team and improved documentation from development for change requests. Documented test cycle process to onboard new team members quickly.

IBM Corporation – Research Triangle Park, NC 1995 to 2009

Senior IT Specialist, Siebel CRM Data Ops (2008 to 2009)

Reviewed requests for data batch jobs for company’s Siebel database and developed a design to support these requests. Lead designer for all Siebel EAI data jobs and in charge of data jobs impacting Siebel Workflow and Assignment Manager. Designed new EAI delete data job which allowed the marketing team to delete contacts purchased from outside sources on-demand rather than yearly or bi-yearly, allowing them to meet their required contracted deletion dates. Reviewed all designs for possible interactions with existing Workflow or Assignment Manager configuration to prevent possible overload on the Siebel application and avoid negative impact on customer productivity / satisfaction and financial reporting.

Senior IT Specialist, Siebel CRM Level 3 (2003 to 2008)

Took ownership of incoming trouble tickets and determined cause and resolution of issues. Worked with Siebel as necessary to identify Siebel issues and clarify functionality. Partnered with development, service management, and customer teams to insure proper implementation of fixes.

Advisory Software Engineer, Siebel CRM Factory Test (2002 to 2003)

Validated configuration changes in Siebel to support internal implementation of Siebel CRM. Ran regression tests in areas supporting IBM.com and service, support, and field sales organizations totaling 2,000 employees.

Advisory Software Engineer, Storage Networking Division Test (1999 to 2002)

Led a team of six testers to execute industry standard performance benchmarks for NAS and iSCSI products. Documented results of tests for use in the marketing and sale of IBM’s NAS and iSCSI products. Member of cross-organizational team responsible for insuring interoperability of NAS products with both IBM and vendor software and hardware.

Staff Software Engineer, System Verification Testing, Networking Hardware Division (1995 to 1999)

Verified functionality of switches and routers through solutions testing. Wrote and executed test plans for product and system verification of various features. Led cross-functional team of marketing, test, development, and information development professionals to define customer requirements and verify functionality of IBM switches in a customer network environment.

Early Experience: Progressed through early programming roles of increasing scope with IBM (1985 to 1994) to the position of Senior Associate Programmer. Analyzed and measured performance of network routers, controllers, and gateways. Designed, coded, tested, and maintained code for 3708 configurator.

Education & Training

Bachelor of Science in Computer Science (1984)

North Carolina State University – Raleigh, NC

Professional Development

Networking Bootcamp § AIX System Administration § TCP/IP Fundamentals § Siebel Core Knowledge

Certifications

Salesforce Certified Administrator § Siebel 8.0

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