COO, EVP, President, Operations
Resume:
RICHARD G. ZEEMAN
***********@*****.***
Carmel, IN
PROFESSIONAL EXPERIENCE:
HARRISON COLLEGE
Executive Vice President/Chief Operations Officer (COO) – Indianapolis, IN October, 2016 – May, 2018
SUMMARY of DUTIES:
Previously responsible for all college operations through the supervision and direction of campus operations personnel. Worked collaboratively with all constituents to achieve the organizational objectives of academic excellence, student service, and regulatory compliance through effective planning, coordination, and implementation of strategic and tactical directives.
*Former member of Harrison College's Executive Committee overseeing a $47m annual operating budget and direct oversight of 500 employees.
*Provided direct supervision to 11 campuses in Indiana, Ohio, and North Carolina educating 2400 Students, and advising and counseling Campus Presidents and Functional Managers in order to fulfill the college’s strategic goals, objectives and mission.
*Worked in conjunction with the Campus Presidents and Corporate Headquarters Administration Managers to ensure all Harrison College strategic units operated in accordance with the policies, guidelines, and objectives set forth by the College, relevant accrediting bodies, and the United States Department of Education.
*Developed and fostered effective collaboration between strategic units, providing effective leadership to ensure integrated approach to ensuring excellence, service, and compliance in order to fulfill the college’s strategic goals and objectives.
*Closely monitored college operating ratios and operational dashboards.
*Directed staffing, training, and performance evaluations for Campus operations personnel.
*Analyzed and evaluated monthly P&Ls of campuses to achieve satisfactory profit/loss ratio and market share in relation to preset standards of industry and economic trends of Harrison College.
*Full oversight and responsibility for effective control of operational results, and taking corrective action to ensure that achievement of objectives fell within designated budgets.
*Reported directly to the President/CEO
ITT EDUCATIONAL SERVICES, INC.
Regional Vice President, Operations – Indianapolis, IN January, 2016 – September, 2016
*Directed all Educational, Operational, P&L, Retention, Student Services and Enrollment Management initiatives for 14 ITT Technical Institute campuses in Indiana, Missouri, Illinois, Kentucky, Tennessee and Arkansas.
*Managed and directed the hiring, supervision and development of 14 Campus Presidents and their respective Campus Staff and Faculty.
*Responsible for over 600 Employees and 3600 Full-Time and Part-Time Students.
*Responsible for Profit & Loss on a $70 million Operating Budget.
*Ensured the facilitation of tutoring, remediation, and outcome based instruction at all campuses.
*Oversaw the administration, direction and supervision of all on-campus personnel inclusive of the Recruitment, Academic Affairs, Financial Aid, Registrar, Career Services and Administration departments.
*Acted as District Ethics and Compliance Officer ensuring all aspects of District operations are in compliance and within regulatory policy.
Sr. Vice President, Operations – Corporate Headquarters – Carmel, IN January, 2014 – January, 2016
*Directed overall operations for three distinct Divisions for ITT Educational Services, Inc. that include ITT Technical Institutes, Daniel Webster College, and the Early Career Academy @ ITT Technical Institute.
*Responsibilities included full oversight of National Recruitment and National Career Services operations for ITT Educational Services, Inc. at the corporate level for 135 ITT Technical Institute locations encompassing 50,000 students throughout the United States.
*Reported directly to the CEO of ITT Educational Services, Inc. and to the President/COO of ITT Technical Institutes respectively.
*Liaison between ITT Educational Services and Daniel Webster College (Nashua, NH) for resident and online operations in ensuring parent company services were provided to DWC in a timely and efficient manner consistent with DWC’s institutional mission.
*Responsibilities included providing support to Daniel Webster College on marketing strategies, regulatory compliance, personnel administration, and other support functions.
*Maintained full oversight of the Early Career Academy @ ITT Technical Institute charter High School system where high school students earn their High School Diploma and Associate Degree concurrently.
*Provided guidance and direction on operational, revenue ($720M), expense, and all budget related goals and strategies for all three Divisions.
*Regional (NEASC) and National (ACICS) Accreditation experience.
*Corporate Officer, ITT Educational Services, Inc.
*Member of the Board, Vice President and Board Secretary, and Corporate Officer for Daniel Webster College.
*Member of the Board of Trustees of the Massachusetts ITT Technical Institutes.
Vice President, Operations – Corporate Headquarters – Carmel, IN February, 2010 – December, 2013
*Responsibilities included oversight of National Recruitment, National Career Services, and National Student Financial Services operations for ITT Educational Services, Inc. throughout the United States.
*Oversight and responsibility for National Contact Center Operations supporting 135 ITT Technical Institutes across the country.
*Directed oversight for Daniel Webster College (Nashua, NH) resident and online operations in ensuring parent company services are provided to DWC in a timely and efficient manner consistent with DWC’s institutional mission
*Responsibilities included consultation to Daniel Webster College on marketing strategies, regulatory compliance, personnel administration and other support functions.
*Provided guidance and direction on operational, revenue, expense, and budget related goals and strategies for both Divisions.
*Developed and implemented a myriad of corporate policies and procedures that supported the institution’s educational and operational outcomes throughout the country.
Regional Vice President, Operations – Atlanta, GA April, 2007 – February, 2010
*Directed all operations for 10 ITT Technical Institute Campuses in Georgia, Alabama, Louisiana, Mississippi, Tennessee, and Arkansas.
*Successfully opened and put into operation 5 new ITT Technical Institute Campuses in 19 months.
*Managed and directed the hiring, supervision and development of 10 Campus Presidents and their respective Campus Staff and Faculty.
*Responsible for Profit & Loss on a $120.6 million Operating Budget.
*Direct and oversaw the administration, direction and supervision of all on-campus personnel inclusive of the Recruitment, Academic Affairs, Finance, Registrar, Career Services and Administration departments.
*Responsible for 670 Employees and 5500 Full-Time and Part-Time Resident Students.
*Acted as District Ethics and Compliance Officer ensuring all aspects of District operations are in compliance and within regulatory policy.
Campus President – Troy, MI May, 2005 – April, 2007
*Planned, organized and executed all aspects of operations for the Troy ITT Technical Institute Campus.
*Directed the administration, direction and supervision of all on-campus personnel inclusive of the Recruitment, Academic Affairs, Finance, Career Services and Administration departments.
*Responsible for Profit & Loss on a $14.3 million Operating Budget for the Troy Campus and Clinton Township Learning Site.
*Direct oversight for 770 Full-Time and Part-Time Resident Students.
*Managed and directed the hiring, supervision and development of 6 Functional Managers, 42 Administrative Staff, and 38 Faculty Instructors.
*2006 ITT Technical Institutes National College Director of the Year Winner.
HONDROS COLLEGE
Vice President – Corporate Headquarters - Financial Services Division – Columbus, OH May, 2001 – May, 2005
*Developed and executed all market branding, field sales initiatives, and retention programs while nurturing relationships with over 200 corporate sales accounts in Multi-state operation.
*Directed and coordinated all marketing strategies, curriculum development, and new program initiatives for 23,000 Financial Services Students in Ohio, Kentucky, Wisconsin, and Texas.
*Managed and directed the hiring, supervision and development of 3 Sales Account Managers, 5 Staff employees and 85 Adjunct Faculty Instructors.
*Established and managed to specific revenue, expense, and profit goals for a $4.3 million sales quota budget.
*Directed the administration of compliance parameters regulated by ACICS, each Department of Insurance and State Board in Ohio, Kentucky, Wisconsin, and Texas.
FARMERS INSURANCE GROUP
Personal Lines Support Division Manager – Regional Headquarters, Columbus, OH January, 2001 – May, 2001
* Coordinated staffing, investigation of risk, and sales initiatives to support key elements critical to the Personal Lines operation.
* Managed and directed the supervision of 6 supervisors and 90 line employees in the Personal Lines Department.
* Developed and coordinated business strategies to service 1200 Agents, 60 District Managers, and 6 State Offices in a six-state region.
* Developed the activities for the integration of all Underwriting and Support Division functions as they related to the Personal Lines operation.
Marketing Support Manager – Regional Headquarters, Columbus, OH January, 2000 – January, 2001
* Directed the recruitment, administration, and training of the Marketing Management Agent Trainee Program.
* Directed the development of Education and Technology curriculum for Agent field training.
* Facilitated the management of Agent and District Manager appointments, terminations, licensing, bonding and maintenance of contracts.
* Managed the direct supervision of 3 supervisors and 9 line employees.
* Maintained compliance parameters for state licensing, appointments, and terminations for six-states and 1200 Agents.
EDUCATION:
* Doctor of Education (Ed.D.), Honoris Causa, Daniel Webster College, Nashua, NH. – May, 2016
* Master of Arts (MA), Baker University School of Professional and Graduate Studies, Overland Park, KS. – December, 1991
* Bachelor of Arts in Business Administration (BA), Magna Cum Laude, Kansas Wesleyan University, Salina, KS. – May, 1990
* Associate of Science in Business Administration (AS), Marymount College, Salina, KS. – May, 1986
ACCREDITATION EXPERIENCE:
*Regional (NEASC) and National (ACICS/ABHES) Accreditation experience.
HONORS/AWARDS/ACTIVITIES:
*Doctor of Education (Ed.D.), Honoris Causa, Daniel Webster College, Nashua, NH.
*Past Corporate Officer, ITT Educational Services, Inc.
*Past Member of the Board of Directors, Vice President and Board Secretary, and Corporate Officer for Daniel Webster College, Nashua, NH
*2006 National College Director of the Year, ITT Educational Services, Inc.
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