Customer Service Sales

Jose G. Rosales-Campos

(***) *** – **** Redwood City, CA

***************@*****.*** www.linkedin.com/in/josegrosales Skills

Bilingual (English & Spanish), excellent customer service, strong organizational skills, excellent problem-solving skills, proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), mobile app troubleshooting, cell phone device troubleshooting and repair, inventory management, inventory reporting, merchandising, operational support, facilities management

Experience

eTeam Inc., San Jose Product Support Specialist

September 2017 - PRESENT

• Provide hardware support for Pixel devices.

• Instruct customer in use of Gmail, Chrome, Photos, etc.

• Provide technical support for Gmail, Chrome, Photos, etc.

• Escalate customer issues and follow up with resolutions.

• Provide support for incubation projects.

Spring Mobile (AT&T Dealer), San Carlos Entertainment Specialist May 2017 - August 2017

• Provide customer with outstanding customer service.

• Recommend solutions such as mobile devices, home entertainment and home security.

• Assist customers in managing their account.

• Meet sales goals.

Verizon, Cupertino Retail Support Specialist

September 2015 - April 2017

• Provide operational support to 7 store locations.

• Pull and analyze sales, operational and inventory data.

• Manage and complete monthly inventories.

• In charge of promotional merchandising.

• In charge of setting up new device launches.

• Manage store facilities.

• Ensure all interactive displays are operational.

• Deliver one-to-one training to customers.

• Provide excellent customer service.

• Inspect and accept daily shipments.

• Complete daily return of devices and accessories to warehouse. RadioShack (General Wireless), Redwood City Sales/Tech Associate December 2013 - July 2015

• Offer customers cutting edge solutions.

• Sell and activate phones for AT&T, Sprint and Verizon.

• Complete timely and quality repairs for mobile devices including iPhones, iPads and Samsung Galaxy Phones.

• Accurately diagnose device issues and offer solutions.

• Assist manager with operational duties.

Education

Coursera Google IT Support Professional Certificate Currently in progress

Certificate focuses in troubleshooting and customer service, networking, operating systems, system administration, automation, and security.

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