Customer Service Representative

FEMI-AINA ADEDOYIN KIKELOMO

NO **, ENOMA STREET, AGO, OKOTA, LAGOS

Phone: 080********, 070******** Email: *****************@*****.***.

CAREER OBJECTIVE

To create an enabling environment amongst clients and colleague alike in achieving the overall organizational objective, and promote the company s image.

EXPERIENCE

2017 (April 2017-Till date) First Bank of Nigeria

Customer Service Officer

Opening of Account

Account Re-activation

Printing Statement on Customer s Request

Issuing ATM cards on Customer s Request

Account Update/Internet Banking

BVN Enrolment/ BVN Correction

Other Enquiries

2013. ( Sept.2012-March 2017) First bank Nigeria

Personnel Receptionist at the head office

Attending to Clients

Checking and creating appointments

Receiving clients calls

2012 (Feb.2011-July 2012) Stanbic IBTC (Teller)

Paying teller / Cheques

Receiving cash Deposit

Fund transfer

Attending to PTA/BTA

2010 ( Sept. 2010- Nov. 2010) Guaranty Trust Bank (Relief Officer) C.I.S Desk

Signature scanning and Mandate update

Attending to customer s enquiries

Request & Release of various cards

Compilation of periodic data remittance on card collection

Preparation of reference & signature confirmation letter

(April-July 2010) Guaranty Trust Bank (Relief Officer) T.O

Paying teller /Cheques

Performing Local Transfer

2009-2010Gombe Local Govt. Council. (NYSC) Finance Dept.

Dealing with payment records, petty cash disbursement

Receipt vouching and periodic stock taking

Account reconciliation

2005-2006Najcom Technologies Limited (I.T) Marketing Executive

Administrative Officer

Customer Service care

Bringing client and follow u

ACADEMIC QUALIFICATIONS, & TRAINING

2006-2008 Lagos State Polytechnic, Isolo Lagos.

Higher National Diploma (HND) Banking and Finance

2003-2005Lagos State Polytechnic, Isolo Lagos

National Diploma (ND) Banking and Finance

1993-2000Hope High School, Ebute Elefun Lagos

Senior Secondary School Certificate (SSCE)

2000-2001General certificate Examinations (GCE)

PERSONAL INFORMATION

Sex: female

Marital Status: Married

State of Origin: Lagos State

Languages Spoken: English, Yoruba

AWARDS AND COMMENDATION

2004 Dept. Banking and Finance Certificate of Commendation

Miss hourglass 2008 Lagos state Polytechnic

PERSONAL STATEMENT

I am currently seeking a challenging position within a dynamic environment. A self-motivated, hardworking and resourceful individual keen on progressing ideals. Capable of working productively as an individual or part of a team with the drive to succeed.

OTHERS

ICT Skills

Operating Systems: Windows

Application Software: Basic Knowledge in Corel Draw, MS Word, Excel and PowerPoint.

Personal Attributes

Tremendous ability to assimilate and re-produce fast

Highly proactive towards solving mental, social and economic problems.

Willingness to continuously learn and grow

Meticulous and highly attentive

Self-motivated and good human relations

High moral value and personal integrity

Analytical Skills

INTERESTS & HOBBIES

Reading (books)novel

Music love dancing

Thinking socializing

REFERENCE:

Available on request.

Contact this candidate