Customer Service Representative

Rea Calinisan Corvera

Address: *** ****** ******, ******, ******, Quezon Philippines 4325

Contact number: +639**-***-****

Email: **************@*****.*** / ***********@*****.***

LINKEDIN: linkedin.com/in/rea-corvera-5bb233166

Date of Birth: 31 May 1983

Gender: Female

Date available to start: Immediately

CAREER OBJECTIVE To be part of an organization that would benefit from my skills in Project Management, Customer Service, Service Delivery Skills, Chat and Email Support, Appointment Setting, Data Administration, Telecommunication Technical and Repair Skills.

EDUCATION

2001 – 2005 Polytechnic University of the Philippines – Manila

BS Electronics & Communication Engineering

WORK EXPERIENCES

Oct 2016 - Mar 2017 Service Delivery Specialist, WCS Asia

Handled almost all TELCO providers in US.

Handled projects for businesses

Internet service installation “PRI” and other telecommunications request until service up and

running.

Coordinate with different team that will be involved in the project.

Update customer on the project’s progress and due dates.

Make sure SLA and critical dates of project completion (turn-up dates and testing) will meet. Hosting a conference call with customer and all team involved

I have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

Sept 2012 - July 2015 Voice & Data Services Manager / Project Manager, WEST Business Solution

Handled ATT TELCO in US and responsible for handling projects and business service request for internet service installation “PRI” and other service request until service is up and running. Submit each request to other teams/groups to handle their part.

Update customer on the service request and advising the project’s progress.

Making sure SLA and critical dates of project completion (turn-up dates and testing) will meet. Contact Engineering and testing groups for the test and turn-up date.

Host a conference call with customer and all team involve up until service is running.

My overall responsibility is for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

June 2012 - Sept 2012 Customer Service Representative, TELETECH

Handled T-mobile TELCO account.

Managed incoming calls and customer service inquiries.

Identify and assessed customers’ needs to achieve satisfaction.

Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Apr 2010 - Mar 2012 Customer Service Representative, FIS Global Solutions

Handled Health Care account in US.

Process Health Care reimbursement claims.

Identify customer questions, complaints, concerns, and overall needs.

Provide sufficient answers and solutions to all customer queries.

Handle customer complaints respectfully and professionally. Redirect customers to appropriate departments and teams when appropriate.

Generate leads for sales team by screening callers and identifying potential sales opportunities

Feb 2009 - Mar 2010 Customer Service Representative, APAC Customer Services

Handled Starhub Telco based in Singapore.

Help and assist customers in their mobile, internet and cable inquiries.

Resolve problems by clarifying issues and escalating unresolved problems. Sells additional services by recognizing opportunities to up sell accounts.

Offer new features.

Maintain call center database by entering information.

Dec 2007 - Jan 2009 Customer Service Representative, SITEL Philippines

Handled Capital One credit card application and inquiry based in UK.

Assist customer on credit card applications.

Assist customers on their application inquiry.

Resolve customer complaints via phone, email.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Jun 2007 - Nov 2007 Outbound Customer Service Representative, Epixtar

Dialled for Discover card.

Outbound calls to prospective customer to offer card.

Highlights features and benefits of the card.

Meeting or exceeding expectations on daily sales basis.

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