Sales Manager

PROFESSIONAL SUMMARY

EDWIN

VERAS

*** **** ***** ******, **, New York, NY 10031 (H) 917-***-**** *********@*****.*** These are all the service accomplishments with Footlocker Inc over the last 11 Years.

2008 Top FT Sales Associate Sales Book in the company TSQ FTL 1,118,010 2009 Top ASM Sales Book in the Region 1,007,111

2012 Rookie Manager of the Year League 706 Store Gain of 120,233k 2013

Audit Award For League 706

Top Store Manager Sales Book League 706

Sales Leadership Award 753,130 League 706

Manager of the Year League 706

2014

Top $ Gain For League 706

Top % Gain For League 706

Sales Leadership Award Gained 1,894,392

Top Dollar Gain Metro East Regional Award 1,894,392 Top Percent Gain Metro East Regional Award 43%

Store Manager Customer Champion Award League 706

2015

Top $ Gain For League 685

Audit Award For League 685

Top Manager Sales Book For League 685

Top % Gain League 685

Sales Leadership Award 1,726,264 For League 685

SKILLS

Top Dollar Gain Metro -East Division Reginal 1,285,029 Manager Customer Champion Award For league 685

Manager of The Year For League 685

2016

Top $ Gain For League 707

Top % Gain For League 707

Audit Award For League 707

Top Sales Per Hour For League 707

Sales Leadership Award 619,663

Manager Trainer Promotion Recognition(District Manager In Training) 2017

Shrink Award -0.04% For Outstanding Performance in Controlling Shrink

Risk management processes and analysis

Team leadership

Staff development

Data management

Self-motivated

Powerful negotiator

Process implementation

Extremely organized

Strong verbal communication

Project management

Team liaison

Budgeting and finance

Conflict resolution

POS systems expert

Stocking

Excellent work ethic

Local/state health laws knowledge

Team building expertise

Training development aptitude

Goal-oriented

Cash handling and management

MS Windows proficient

Shipment processing

Upselling techniques

Credit card transactions

Strategic sales knowledge

Retail merchandising experience

Customer-oriented

Creative problem solver

People-oriented

Trusted key holder

Strong conflict resolution skills

Shipping and receiving professional

WORK HISTORY

POS systems knowledge

Active listening skills

Motivated team player

Proficient in cash management

Detail-oriented

Retail sales

Credit card processing

JANUARY 2007-AUGUST 2008

FT STOCK Associate Champs Sports New York, NY

Priced merchandise, stocked shelves and took inventory of supplies. Stocked and replenished merchandise according to store merchandising layouts. Completed all cleaning, stocking and organizing tasks in assigned sales area. Recommended merchandise to customers based on their needs and preferences. Followed up with over 100 customers each week to verify that they were satisfied with purchases.

Prioritized helping customers over completing other routine tasks in the store. Cleaned and organized the store, including the checkout desk and displays. Preserved a perfect attendance record for 12 months. Determined customer needs by asking relevant questions and listening actively to the responses.

Contacted other store locations to determine merchandise availability. Educated customers about the brand to incite excitement about the company's mission and values.

Identified potential shoplifters and alerted management. Built relationships with customers to increase likelihood of repeat business. Alerted customers to upcoming sales events and promotions. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

AUGUST 2008-AUGUST 2009

FT Sales Associate Foot Locker New York, NY

Consistently hit and exceeded sales goals by 20%.

Researched and customized service proposals for clients. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.

Asked appropriate open-ended questions to discover prospects' needs and requirements. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.

Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as top representative in region.

Calculated sales commission for sales team of 20+ reps. Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.

Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate. MAY 2009-NOVEMBER 2009

Assistant Store Manager Lady Foot Locker New York, NY Coached the team on effective upselling and cross-selling methods. Processed payments for credit and debit cards and returned the proper change for cash transactions.

Immediately addressed problems with customers to promote quick and successful resolution.

Managed the scheduling for store shifts so that there was proper staffing at all times. Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from Retail Background. Determined customer needs by asking relevant questions and listening actively to the responses.

Mentored new sales associates to contribute to the store's positive culture. Answered customer telephone calls promptly and in an appropriate manner. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Verified that all customers received receipts for their purchases. Stocked and replenished merchandise according to store merchandising layouts. Prioritized helping customers over completing other routine tasks in the store. Maintained established merchandising standards, including window, sales floor and promotional displays.

Responded to customer questions and requests in a prompt and efficient manner. Strategically scheduled team members to maintain optimal staffing levels at all times. Assigned work to team members based on company needs, personal strengths and job knowledge.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Communicated clear expectations and goals to each team member. Followed up with over 200 customers each week to verify that they were satisfied with purchases.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Followed merchandising guidelines to present visually appealing displays. Cleaned and organized the store, including the checkout desk and displays. Priced merchandise, stocked shelves and took inventory of supplies. Contributed to team success by exceeding team sales goals by 30%. Engaged with customers in a sincere and friendly manner. Supervised and directed all merchandise and shipment processing. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Welcomed customers into the store and helped them locate items. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Actively pursued personal learning and development opportunities. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Trained 25 new sales associates each quarter.

Preserved a perfect attendance record for 12 months. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Responded to customer concerns with friendly and knowledgeable ser JUNE 2009-JANUARY 2010

Assistant Store Manager Footaction New York, NY Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from Retail Background. Managed the scheduling for store shifts so that there was proper staffing at all times. Processed payments for credit and debit cards and returned the proper change for cash transactions.

Coached the team on effective upselling and cross-selling methods. Immediately addressed problems with customers to promote quick and successful resolution.

Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Worked with the management team to implement the proper division of responsibilities. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Supervised and directed all merchandise and shipment processing. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by 40%. Responded to customer questions and requests in a prompt and efficient manner. Communicated clear expectations and goals to each team member. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Recommended merchandise to customers based on their needs and preferences. Alerted customers to upcoming sales events and promotions. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Followed up with over 100 customers each week to verify that they were satisfied with purchases.

Educated customers about the brand to incite excitement about the company's mission and values.

Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items. Engaged with customers in a sincere and friendly manner. Answered customer telephone calls promptly and in an appropriate manner. Actively pursued personal learning and development opportunities. Assigned work to team members based on company needs, personal strengths and job knowledge.

Identified potential shoplifters and alerted management. Completed all cleaning, stocking and organizing tasks in assigned sales area. Followed merchandising guidelines to present visually appealing displays. Cleaned and organized the store, including the checkout desk and displays. Trained 25 new sales associates each quarter.

Responded to customer concerns with friendly and knowledgeable service. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Prioritized helping customers over completing other routine tasks in the store. Monitored security and handled incidents in a calm and professional manner. Strategically scheduled team members to maintain optimal staffing levels at all times. Preserved a perfect attendance record for 12 months. Determined customer needs by asking relevant questions and listening actively to the responses.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Contacted other store locations to determine merchandise availability. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Greeted customers in a timely fashion while quickly determining their needs. Mentored new sales associates to contribute to the store's positive culture. Handled all customer relations issues in a gracious manner and in accordance with company policies.

AUGUST 2011-JANUARY 2012

Store Manager Footaction Yonkers, NY

Educated customers about the brand to incite excitement about the company's mission and values.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Followed up with over 150 customers each week to verify that they were satisfied with purchases.

Strategically scheduled team members to maintain optimal staffing levels at all times. Stocked and replenished merchandise according to store merchandising layouts. Recommended merchandise to customers based on their needs and preferences. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Supervised and directed all merchandise and shipment processing. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Cleaned and organized the store, including the checkout desk and displays. Communicated clear expectations and goals to each team member. Followed merchandising guidelines to present visually appealing displays. Completed all cleaning, stocking and organizing tasks in assigned sales area. Determined customer needs by asking relevant questions and listening actively to the responses.

Worked with the management team to implement the proper division of responsibilities. Wrote sales slips and sales contracts.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Welcomed customers into the store and helped them locate items. Built relationships with customers to increase likelihood of repeat business. Directed work of as many as 40 employees focused on departments. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Verified that all customers received receipts for their purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Engaged with customers in a sincere and friendly manner. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Responded to customer questions and requests in a prompt and efficient manner. Greeted customers in a timely fashion while quickly determining their needs. Answered customer telephone calls promptly and in an appropriate manner. Contributed to team success by exceeding team sales goals by 20%. Priced merchandise, stocked shelves and took inventory of supplies. Maintained established merchandising standards, including window, sales floor and promotional displays.

Trained 25 new sales associates each quarter.

Prioritized helping customers over completing other routine tasks in the store. Preserved a perfect attendance record for 12 months. Identified potential shoplifters and alerted management. Mentored new sales associates to contribute to the store's positive culture. Contacted other store locations to determine merchandise availability. Contacted other store locations to determine merchandise availability. Planned budgets and authorized payments and merchandise returns. Increased sales volume by 40% in less than a year. Reordered inventory when it dropped below predetermined levels. Assigned work to team members based on company needs, personal strengths and job knowledge.

Counted cash drawers and made bank deposits.

Trained and developed new associates on POS system and key sales tactics. Conducted store inventories once per quarter.

Managed staff of 25 sales associates, 10 team leaders and 3 assistant managers. Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Reported to the district manager regarding all store and staff issues. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Organized private mailbox system using mailbox manager software. Assigned employees to specific duties to best meet the needs of the store. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Interviewed job candidates and made staffing decisions. Hired, trained and evaluated personnel in sales and marketing. Instructed staff on appropriately handling difficult and complicated sales. Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports.

Promoted from Team Leader to Assistant Manager within 8 months. Generated repeat business through exceptional customer servic JANUARY 2012-JANUARY 2013

Store Manager Foot Locker Bronx County, NY

Promoted from Team Leader to Assistant Manager within 3 months. Examined merchandise to verify that it was correctly priced and displayed. Responded to customer concerns with friendly and knowledgeable service. Monitored security and handled incidents in a calm and professional manner. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Assigned employees to specific duties to best meet the needs of the store. Increased profits through effective sales training and troubleshooting profit loss areas. Generated repeat business through exceptional customer service. Planned budgets and authorized payments and merchandise returns. Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Reported to the district manager regarding all store and staff issues. Organized private mailbox system using mailbox manager software. Reordered inventory when it dropped below predetermined levels. Managed staff of 18 sales associates, 3 team leaders and 2 assistant managers. Completed profit and loss performance reports.

Scheduled and led weekly store meetings for all employees. Hired, trained and evaluated personnel in sales and marketing. Assigned work to team members based on company needs, personal strengths and job knowledge.

Interviewed job candidates and made staffing decisions. Conducted store inventories once per quarter.

Increased sales volume by 25% in less than 1 year. Counted cash drawers and made bank deposits.

Directed work of as many as 12 employees focused on Department counts. Instructed staff on appropriately handling difficult and complicated sales. Trained and developed new associates on POS system and key sales tactics JANUARY 2013-AUGUST 2013

Store Manager Footaction Bronx County, NY

Scheduled and led weekly store meetings for all employees. Managed staff of 40 sales associates, 3 team leaders and 3 assistant managers. Organized private mailbox system using mailbox manager software. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Increased profits through effective sales training and troubleshooting profit loss areas. Hired, trained and evaluated personnel in sales and marketing. Counted cash drawers and made bank deposits.

Directed work of as many as 15 employees focused on different areas of store. Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Reordered inventory when it dropped below predetermined levels. Generated repeat business through exceptional customer service. Assigned work to team members based on company needs, personal strengths and job knowledge.

Conducted store inventories once per quarter.

Responded to customer concerns with friendly and knowledgeable service. Examined merchandise to verify that it was correctly priced and displayed. Monitored security and handled incidents in a calm and professional manner. Planned budgets and authorized payments and merchandise returns. Instructed staff on appropriately handling difficult and complicated sales. Promoted from Team Leader to Assistant Manager within 3 months. Trained and developed new associates on POS system and key sales tactics. Reported to the district manager regarding all store and staff issues. Increased sales volume by 40% in less than a year

Completed profit and loss performance reports

NOVEMBER 2013-APRIL 2015

Co Store Manager Foot Locker Yonkers, NY

Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from similiar retail background. Processed payments for credit and debit cards and returned the proper change for cash transactions.

Coached the team on effective upselling and cross-selling methods. Managed the scheduling for store shifts so that there was proper staffing at all times. Immediately addressed problems with customers to promote quick and successful resolution.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Built relationships with customers to increase likelihood of repeat business. Actively pursued personal learning and development opportunities. Identified potential shoplifters and alerted management. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Followed up with over 100 customers each week to verify that they were satisfied with purchases.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Greeted customers in a timely fashion while quickly determining their needs. Verified that all customers received receipts for their purchases. Answered customer telephone calls promptly and in an appropriate manner. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Preserved a perfect attendance record for 12 months. Directed work of as many as 30 employees focused on store development training . Communicated clear expectations and goals to each team member. Alerted customers to upcoming sales events and promotions. Recommended merchandise to customers based on their needs and preferences. Priced merchandise, stocked shelves and took inventory of supplies. Worked with the management team to implement the proper division of responsibilities. Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Stocked and replenished merchandise according to store merchandising layouts. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Welcomed customers into the store and helped them locate items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Educated customers about the brand to incite excitement about the company's mission and values.

Cleaned and organized the store, including the checkout desk and displays. Prioritized helping customers over completing other routine tasks in the store. Mentored new sales associates to contribute to the store's positive culture. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Wrote sales slips and sales contracts.

Contacted other store locations to determine merchandise availability. Contacted other store locations to determine merchandise availability. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Assigned work to team members based on company needs, personal strengths and job knowledge.

Contributed to team success by exceeding team sales goals by 43%. Engaged with customers in a sincere and friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.

Trained 30 new sales associates each quarter.

Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times. Followed merchandising guidelines to present visually appealing display MAY 2015-FEBRUARY 2017

General Manager Footaction New York, NY

Negotiated and finalized contracts with new and existing customers. Partnered successfully with merchandisers to produce positve outcomes to the store. Worked directly with head merchandisers to achieve good product in stores. Maintained project quality with a hands-on management style. Oversaw all departments, including Mens Footwear and womens footwear for a increase annual revenue-producing footaction establishment. Maintained comprehensive knowledge of Footaction stores to better serve customers and meet demanding sales objectives.

Monitored the market to capitalize on the latest trends. Developed and rolled out new policies.

Trained, coached and mentored staff to ensure smooth adoption of new program. Ensured that each guest's experience was positive, memorable and consistent. Ensured that each guest's experience was positive, memorable and consistent. Spearheaded cross-functional initiative to achieve increase in sales. Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.

Incorporated suggested changes to layouts and promotions to drive sales. Maximized category turnover through proactive management strategies. Implemented innovative programs to increase employee loyalty and reduce turnover. Worked with suppliers to outline improvement strategies like getting new stores opened. Generated and developed leads to acquire new clients. Cultivated and strengthened lasting client relationships. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings

Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings

Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings

Oversaw 414 category doing $ amount in yearly business. Collaborated with Managers to develop scopes and implement project plans. Worked with support teams to resolve issues with product, service or accounting areas. Created new revenue streams through Social Media Partnering. Increased profits by 60% in one year through restructure of business line. Delivered customized and effective solutions to clients that met unique demands. Oversaw up to 3 projects at a time without sacrificing standards. Strengthened company's business by leading implementation of new stores. Exceeded company objectives with Team work of other Store mangers. Set project timelines and kept teams on task to complete milestones according to schedule.

Hired and trained 40 new associates for new store opening. Initiated rollout of new enterprise software solution for sales reporting. Collaborated with the District Manager to ensure that the district was meeting daily and monthly projections and forecasts.

Tracked trends and suggested enhancements that would both challenge and refine the company's product offering

MARCH 2017-CURRENT

General Store Manager Trainer Footaction Bronx County, NY Improved operational standards, personnel moves, and merchandising strategies. Created various selling and merchandising programs impacting bottom line performance. Generated increase in annual sales.

Increased customer satisfaction scores by 75%.

Hired and led store managers and supervisors for the organization. Collaborated with district managers to develop scopes and implement project plans. Maintained project quality with a hands-on management style. Oversaw up to 3 projects at a time without sacrificing standards. Negotiated and finalized contracts with new and existing customers. Strengthened company's business by leading implementation of simplified Selling Behaviors.

Partnered successfully with Store Managers to produce new ideas. Exceeded company objectives with New Training Program . Created new revenue streams through Social Media & Brand Promoting. Hired and trained 40 for a new store staff.

EDUCATION

ACCOMPLISHMENTS

Worked with suppliers to outline improvement strategies like brand promotion. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings

Initiated rollout of new enterprise software solution for sales reporting. Maintained comprehensive knowledge of NYC Boroughs to better serve customers and

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