Customer Service Office

Harriett Reid

Professional Customer Service Associate

Atlanta, GA 30331

*************@*****.*** - 404-***-****

Administrative professional offering exceptional Customer Service skills and proficiency in Microsoft Office programs. Strong planner and problem solver who quickly adapts to change, works independently and exceeds expectations. Handle multiple priorities and meet tight deadlines without compromising quality of work. Authorized to work in the US for any employer

WORK EXPERIENCE

Dock Office Clerk/ Scheduling Clerk

Americold Logistics - Atlanta, GA - 2011 to Present Under little or no supervision I perform dock office procedures, provide exceptional customer service under pressure, handle clerical procedures, cash management, and Problem resolution, adapt to policy changes and procedures. Ensure all shipping and receiving documents and functions are completed accurately and on time. Communicate with customers to coordinate outbound and inbound freight schedules. Highlights:

Promote safe dock office environment through personal actions and suggest cost saving opportunities.

Perform Clerical duties, answer multiple phones lines in a call center environment, file and fax invoices and bills

Maintain communication between accounting,finance and operations regarding new customer account set ups.

Upsell additional services to potential customers, as well as existing customers.

Update computer inventory reports.

Provide superior customer service even in stressful situations with a professional demeanor.

Excellent time management and organizational skills.

Cash management/Billing

Schedule inbound and outbound appointments with the company matrix system.

Verify all orders and record shipping and receiving information.

Check in and out drivers for pickups and drop off of freight.

Perform job functions utilizing Microsoft applications.

Print, prepare and explain shipment bills before signing out drivers for complete understanding.

Process Claim adjustments.

Update warehouse and customers with load ETA's

Research any discrepancies with in or outbound freight. Shipping/Receiving Clerk

MSC Industrial Warehouse - Atlanta, GA - August 2009 to June 2011 Under little or no supervision I performed the daily operations of a receiving clerk handling overstock products. Locating aged product needing to be processed using overstock procedures. Learning the AS400 system quickly helped me perform my job duties with little supervision. Being able to adapt to everyday changes and new policies were a requirement to perform my role. I quickly became a trusted and reliable team member with a "can-do" attitude, flexibility and high quality work results. Highlights:

Verify correct product by cross referencing the computer information with the product packaging info.

Receive inbound product and supplies

Compare information from order slips and invoices against actual shipment to verify correct ordered quantity.

Handle discrepancies with inbound freight and claims.

Count the quantity of the product to assure correct amount before preparing items to be stocked.

Process items needing to be routed to overstock using correct process techniques

Package items after processing using company storage procedures

Order Selector/packing

Pay close attention to work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing excellent service. Quality Coach/tax Examiner

Internal Revenue Service's - Atlanta, GA - February 2008 to August 2010 Handled complex clerical tasks(data entry, filing, coding and editing and payment arrangements) as a tax examiner clerk. Inspect tax documents, maintained records and ensured the delivery of quality service to clients. Rapidly became a Quality Coach with a trusted and well known agency. Maintained a vast amount of knowledge about the tax industry. Highlights:

Communicated effectively with management and co-workers to plan daily quota standards.

Established strong relationships to gain support and effectively achieve weekly quota results.

Reviewed tax returns for accuracy and completeness. Resolves errors and correspond with taxpayers to obtain missing information.

Code individual's tax returns to assure timely payments.

Provided timely, courteous and knowledgeable responses to information request; routed questions to appropriate personnel departments when needed.

Research and update policies and procedures knowledge on a daily basis.

Reviews and code tax returns for computer processing. File paper tax returns and other documents.

Handled payments arrangements for tax payers and handle payment transactions when necessary. Dispatch/Office Generalist

SWT Medical Transportations - Atlanta, GA - November 2004 to December 2008 Under general supervision, provides general office assistance; answer multi phone lines in the call center,prepares correspondences; greets visitors and provide information; processes forms and requisitions; maintains database records; organizes and file records for storing; served as a liaison for management personnel; oversee other office members.

Highlights:

Provides clerical, secretarial, billing and general office support.

Research payments and update customer’s accounts by gathering information from files.

Coordinate appointments; arrange meetings; assist with training new staff.

Respond to customer inquiries via email, fax and phone.

Handle multi-line phone systems; transfer calls to appropriate personnel; take messages; sort mail; distribute mail throughout building.

Schedules medical transportation appointments to and from medical offices.

Dispatch drivers to client’s residents with accurate and time efficient directions; ensuring safe trips.

Collect driver’s gas receipts and pick up and drop off logs at the end of driver’s shifts.

Communicate with Medicaid and other state issued insurance companies for rates and insurance information.

Perform light accounting duties and cash management duties.

Make sound judgments in accepting or rejecting medical pick up offers sent by the brokers. EDUCATION

Associate in Business Administration

Atlanta Area Tech - Atlanta, GA

2003 to 2005

SKILLS

Advanced knowledge of Microsoft applications, exceptional customer service,call center/switchboard experience,excellent written and oral communication skills, excellent time management, Claim adjustment knowledge, AS400, WMS,RF scanning,picking, packing,cash management ADDITIONAL INFORMATION

Communication skills/Call Center

Entry-level accounting

Keyboarding and document formatting

Professional office procedures

Phone Etiquette

Key Skills

Office Skills: Customer Service Records Management Database Administration Spreadsheets/Reports Shipping/Receiving Scheduling/Dispatch Front-Desk Reception Inventory Control Problem Resolution Computer Skills: MS Word MS Excel MS PowerPoint MS Outlook/Lotus Note MS Access MS Notebook Internet AS400/WMS/RF Windows

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