Recovery Specialist

Summary of Qualification

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

Computer skills include: MS Word, Excel, PowerPoint, Access, Internet

Experience

SRA Associates, Hi-Nella NJ

Recovery Specialist (April 2014 – Present)

Provided quality, professional and prompt customer service to all internal and external customers.

Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.

Reviewed collection reports to determine status of collections and amounts of outstanding balances.

Resolved complex customer issues while negotiating immediate or extended payment arrangements

Performed a variety of task to effectively managed 700 accounts per month for customers to maintain collection percentages.

Portrait Innovations, Mt. Laurel NJ

Studio Sales Associate (August 2013 – March 2014)

Exceeded sales and performance goals

Ensured consistent and accurate cash management

International Marketing Association, Virginia Beach VA

Customer Service Representative (January 2011 – March 2012)

Attended to unsatisfied customers solve their queries and complaints efficiently.

Trained new employees in customer service script recitation, conflict resolution, and data entry.

JCPenney, Greenbrier VA

Sales Associates (January 2007 – December 2010)

Demonstrated advanced product knowledge and built quality customer relationship that resulted in friendly and professional interactions with all customers

Went above what was expected of me to provide the customer with the best service available

Education

Camden County College, Blackwood, New Jersey

Associates Degree in Business Management Administration, May 2018

Honors/Awards

Dean’s List

Collector of the month Awards

Excellence Awards from Clients

Compliance Winner Awards

Producer’s Club

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