Volunteer Administrator
Resume:
Cordie Farmer
Owings Mills, MD
*************@*****.***
Objective:
[To obtain a job that enrichers and provide optimal success to internal and external clients.] Education:
• [University of Baltimore, Baltimore, MD]
• [BA] [2017]
• [Jurisprudence Major, Philosophy Minor (Honor's Program)]
• [University of Baltimore, Baltimore, MD]
• [MA] [2020]
• [Ethics and Legal Studies]
Work Experience
[2005] – [2006]
[Customer Service Representative I] [Global Payments] [Owings Mills, MD]
[ • Answers incoming in queue telephone calls. • Direct caller to appropriate party. Locate data to analyze or resolve merchant service issues, complaints and sales request. • Opens tickets, triages tickets, and assigns tickets in compliance with company rules and guidelines. • Enters data into computer/ticket database. • Acts as the “voice” of the company when interacting with customers and/or potential customers. • Contacts individuals to request additional information or missing data, as requested. • Maintains files, records, and documentation of daily work logs. •Cross interacts with other departments for collaboration of more complex issues/ projects. • Participates in monthly team meetings and quality control assurance. • Attends periodic staff and technical training meetings. • Utilizes internal software systems and ensures current knowledge of database systems is maintained. • Assists customers and management with problem-solving technology needs. • Maintains confidentiality of sensitive individual, customer, and organization data without exception.]
[2006] – [2007]
[Premier Client Specialist] [Global Payments] [Owings Mills, MD]
[• Client outreach to decision-makers and lead points of contact with premier (millionaire high volume merchants). • Develop a trusted advisor relationship with key accounts. •Research, problem-solve and create solutions to meet unique business needs of clients. • Collaborate with product management to achieve client software needs, particularly within key accounts.
•Generate reporting, data logs and weekly reviews. •Assist with credit card processing and industry compliance, through automated clearing house (ach). •Assist with (eft's) electronic funds transfers and wire corrections. •Assist with chargeback, settlements and credit errors or navigations]
[2007] – [2012]
[Customer Service Representative II] [Global Payments] [Owings Mills, MD]
[• Similar role as Customer Service Representative I) •Generate team reporting. •Assist training department with new hire training classes. •Assist supervisors in daily functions and higher level irate merchants. •Advise peers of solutions and protocols. •Provide knowledge of operations to other departments. •Complete special project assigned by management/ upper management.
•Recording and redistributing meeting minutes.]
[2012] – [2018]
[Volunteer Administrator] [Ready Set Read Owings Mills/ Ms. Angie's Preschool Prep]
[Owings Mills, MD]
[•Manage day-to-day activities at a preschool. Planning educational and recreational activities.
•Train, encourage, and mentor teachers and other staff. •Administer record keeping and report generation. •Tracking, and logging data for upper administration/ state of Maryland. •Maintain rapport with parents. •Handle tours, marketing, advertisement and promotion. •Manage compliance and childcare industry regulations. •Liaison between daycare and government agencies. •Explain or answer procedural questions. • Examine learning materials. • Meet with other administrators, parents, and community organizations. • Budget overlooking and control management.]
[References upon request.]
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