Management

SUMMARY

Team oriented apprentice, ambitious and disciplined, who is currently seeking a fulfilling position that will complement the skills possessed and allow for positive invocation and future change in our community. A driven professional with exceptional management and leadership skills. Solid strength as a liaison and client relationship overseer have been consistently exhibited throughout tenure. Exemplary training, organizational, communication, analytical, audit, quality control, and customer service skills have been displayed in workmanship. Prolific product development, business case requirement writing and user acceptance testing skills have been acquired on the career climb. Putting these skills to work for the organization that recognizes and treasures a prize employee is the next goal set for accomplishing.

PROFILE AND SKILLS SUMMARY

*Effective manager with proven results in personnel productivity *Expert work flow management skills *Proficient auditing skills *Superb knowledge of property and casualty insurance products, procedures, policy language, and guidelines as displayed in professional accomplishments *Extremely solid underwriting and financial analysis background with strong emphasis on risk assessment *Abundant knowledge of property and casualty underwriting policies, guidelines and procedures with a focus on risk assessment *Skilled problem solver *Process implementation specialist *Client relationship and account management ability *Professional liaison with a focus on back office business processes and services

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Florida Peninsula Insurance Company Boca Raton, FL

Underwriting Analyst JUNE 2017 – MAY 2018

Examine book of business at specific intervals for the potential identification of trends impacting new business production and renewal retention volumes.

Provide support to multiple areas within Underwriting, including: Quality Review, Agency Audits, New Business and Retention, Premium Pursuit and Underwriting Strategy.

Collaborate with management team members to develop quality standards, underwriting strategy tactics and systems for monitoring performance for all insurance transactions and agency performance.

Utilize insurance Operations knowledge and background skills to identify and recommend process improvements, market development and goal attainment based on analysis performed.

Prepare presentation of all analysis findings and final recommendations.

Serve as co-presenter of projects for attainment of overall group goals.

Routinely audit underwiring staff production for accuracy, logic and evaluation of decision making capabilities when modifying, accepting or declining risks.

Develop audit criteria and processes to assist with managing overall agency performance.

Perform detailed insurance, financial, and economic research/analysis

Contribute to managing the product developments for the underwriting, claims and sales teams.

Elements Property Insurance Company Tallahassee, FL

BPS FSG Professional NOVEMBER 2013 May 2017

Operate as on the ground liaison for TPA/BPO and home office with responsibilities such as:

•Monthly Code Moves

•Monthly Underwriting Calibration Meetings

•Monthly Customer Service Meetings

•Weekly Underwriting Meetings

Ensure business processed by TPA/BPO meets the underwriting guidelines of the company with detail oriented audit practices.

Foster positive relationship between the company and all vendor partners by successfully resolving issues for all mutually, and providing written documentation of all agreements.

Serve as hands on resource for technical guidance with underwriting related inquiries and data processing inquiries which include live demonstrations and guides through the agency quoting and policy issuance systems.

Assist in the creation of training materials and procedures for all units such as:

•Data Processing

•Customer Support Services

•Underwriting

•Agent comparative rater quoting software

Develop workflow management, structure, quality review and management of daily underwriting, customer service, processing and operations

Serve as liaison to various external partners that provide support for data retrieval from third party systems, and arrange for data calls that facilitate pre-population of various fields in the quoting system.

Create, circulate and provide final approval for all responses to the DFS as received by the company.

Assist the Underwriting Department in organizing, submitting and responding to inquiries involving audits conducted by external parties which include, but are not limited to the Office of Insurance Regulation (OIR), Florida Hurricane Catastrophe Fund and various financial audits

Oversee Audit processes and support other audits in relation to EPIC’s property business

Assist in the preparation and maintenance of underwriting guidelines, manuals, and procedures to ensure proper and consistent processing in compliance with OIR approvals, state statutes and policy issuance criteria

Lead organization in deployment and implementation of project based efforts such as inspection efforts, automated endorsement processing, user acceptance testing, code moves, and regression testing post code migrating through various environments and software interface.

Support overall enterprise goals by assisting with supervision and directing the Underwriting and Customer Support Services Staff.

Computer Sciences Corporation Columbia, SC

BPS FSG Professional JUNE 2010 NOVEMBER 2013

Manage a team of underwriting professionals and interface with them daily in reference to work flow management, new processes and procedures, production requirements and daily processing goals

Manage work items daily so that service level agreement standards are maintained

Manage the selection, development, and training of new underwriting trainees

Manage and assist with the development of training materials to be utilized in the training program for new hires throughout the group

Assist with the quality review of new underwriting staff members’ production in an effort to confirm understanding and identify additional training needs

Serve as a liaison between the underwriting unit, processing unit, customer support unit, and the quality unit in reference to each unit’s audit discrepancies, explanations, clarifications, and final resolution

Assist with the development of new processes as it relates to work assignments in WMS (work management system) expecting the results to maximize efficiency

Assist the technical team with developing work assignment rules and with testing those rules to make certain they assign as developed and meet the business need for the unit once implemented in production

Auditor of various functions within the unit and developed the audit results for presentation to the customer.

Present audit results to unit members, review individual and combined errors, and identify error trends across all unit(s) for training opportunities and needs.

Assist with developing and presenting weekly training material for the underwriting unit

Interface with the customer daily in reference to individual and unit performance, audit results, and present developed plans of corrective action to the customer as needed

Participate in monthly auditing of the auditor in an effort to verify that audit results are in sync with the customer’s expectations

Trouble shoot manual processes daily in an effort to identify opportunities for automation which will result in maximum efficiency

Conduct one on one training sessions as needed in an effort to provide individualized focus and ensure the success of each individual team member

Track training results/scores with the audit unit to verify that each individual provided individualized focus has obtained the desired acceptable level of understanding and proficiency which is measured by their weekly/monthly scores

Prepare performance appraisals and perform scheduled discussions with unit members annually.

Asset Realty, Inc. Columbia, SC

Independent Associate Realtor ® SEPTEMBER 2006 JULY 2012

Prepared listing presentations and explain the listing agreement to the seller client

Prepared buyer presentations and contracts of sale for buyer clients

Prospected and cold called potential buyers and sellers which resulted in developing and presenting marketing information to those potential clients

Proven sales record within first year of salesmanship resulting in promotion to platinum sales level resulting in an 80% self-retention of all sales.

Complied with SC State Law and the Realtor® Code of Ethics.

Exhibited thorough knowledge of the South Carolina sales and listing contract agreements displaying the ability to effectively review them with clients.

Arranged for all necessary property inspections, accounted for all funds received and submitted all monies in accordance to the guidelines in SC State Law

Facilitated and scheduled all closings for buyer and seller clients by partnering with and retaining a highly effective and competent SC Law Firm for those transactions.

Successfully closed each sales transaction as it was assigned with a 100% accuracy rate.

Identified and procured qualified sales representatives which increased sales and profits for the overall enterprise by a margin of 15%.

Southern Farm Bureau Casualty Insurance Co. Columbia, SC

Personal Lines Supervising Underwriter APRIL 2004 NOVEMBER 2008

Hired, trained, and retained the most qualified applicants for the underwriting department as positions became available.

Developed a cohesive work environment between the underwriters and their agents which enabled employees to maximize productivity.

Mediated the relationship between underwriting employees and their assigned agency force successfully creating a means to productive rapport between the parties.

Offered guidance and assistance to staff as needed when anomalies arose.

Participated as an instructor in our Career Development Agent’s School monthly helping to shape incumbents and introduce them to the company culture.

Successfully performed the tasks of a Personal Lines Territory Underwriter while managing at least five full time resources.

Prepared and conducted performance appraisals annually.

Proposed suggestive corrective action when noncompliance threatened a thriving, productive and positive work environment.

Assessed individual risk acceptability based on established underwriting guidelines and practices.

Analyzed industry reports for each individual risk to include motor vehicle reports, loss reports, and credit files to determine risk eligibility and acceptability.

Accepted, modified or declined new and renewal property and casualty business based on established underwriting guidelines, practices and procedures.

Analyzed new and renewal risk acceptability based on credit analysis and underwriting guidelines.

Analyzed inspection and loss reports for the risk location we were requested to insure to determine acceptability.

Assumed accountability for each risk accepted and placed on the book of business in the event of a loss.

Established a confident level of comfort with decision making and risk acceptance capabilities.

Serviced territory agents with their underwriting questions and concerns.

Maintained an accurate knowledge of insurance underwriting guidelines, regulations, principles, and laws by utilizing continuing education opportunities and obtaining the Chartered Property and Casualty Underwriter designation.

Audited no less than 25% of the overall monthly production to determine overall accuracy, adherence to the company’s underwriting best practices, and identify training needs.

Developed monthly reporting of all audit findings along with recommendations for training developments.

Southern Farm Bureau Casualty Insurance Co. Columbia, SC

Personal Lines Territory Underwriter JUNE 1999 APRIL 2004

Accepted, modified or declined new/renewal property and casualty business based on established underwriting guidelines and procedures.

Evaluated new/renewal risk acceptability based on credit analysis and underwriting guidelines.

Analyzed inspection reports of the risk location to evaluate risk condition and acceptability based on established underwriting guidelines.

Educated new career agents on underwriting guidelines and proper risk selection procedures.

Serviced territory agents with their underwriting questions and concerns as it related to individual or group risk eligibility and rating.

Pursued and acquired the Chartered Property and Casualty Underwriter professional designation in stellar timing exceeding that of any prior pursuant of the designation with the company.

Exceeded performance expectations of this position resulting in promotion to a Supervising Underwriter in record breaking timing as stated by the company.

EDUCATION/LICENSURE

Associate in Personal Insurance The Institutes

API Designation January 2018

Associate in Insurance Services The Institutes

AIS Designation February 2015

Associate in General Insurance The Institutes

AINS designation December 2014

SC 27 Producer License Columbia, SC

July 2010

FL 9044 Non Resident Ins. License Columbia, SC

August 2010

Real Estate School of SC Columbia, SC

Broker Course A and B January 2009

Midlands Technical College Columbia, SC

General Real Estate Salesman Course September 2006

American Institute for CPCU Independent Study

Chartered Property and Casualty Underwriter (CPCU) June 2004

Insurance Institute of America Independent Study

Program in general Insurance (INS) September 2001

Insurance Institute of America Independent Study

Introduction to P & C Insurance May 2000

University of South Carolina Columbia, SC

Bachelor of Science – Double Major

Insurance and Risk Management

Human Resource Management May 1999

COMPUTER SKILLS AND INTERESTS

Microsoft Office

Spreadsheets

Web and social media

PowerPoint

Avid pursuant of theology

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